This release furthers our commitment to empowering library teams with seamless integrations, enhanced mobility, and stronger support for modern library workflows. 

Following the momentum from Sierra 6.3, which introduced improved SMS capabilities and strengthened web-based workflows, release 6.4 builds on that foundation with new features inspired by community feedback through our MEEP initiative. These updates are designed to support library consortia, enhance staff productivity, and expand services to users – continuing our commitment to delivering real-world solutions shaped by the needs of Sierra libraries.

What’s new in Sierra 6.4

Integration with Rapido Consortial Borrowing
Sierra 6.4 includes deeper integration with Ex Libris Rapido to streamline resource sharing across consortia. Currently in testing, this enhancement offers libraries a unified experience when managing interlibrary loans across platforms. 

Expanding Patron Services
Sierra 6.4 introduces meaningful enhancements to how libraries serve and engage patrons.
UPCs are now included in notice data, enabling systems to automatically generate cover images for media items, delivering a more visually engaging user experience.
Additionally, return dates now appear in reading history, helping patrons keep better track of their borrowing activity. We’ve also added SMS opt-in status visibility within the WebPAC, giving patrons and staff clearer control over communication preferences. 

Improved Staff Productivity
Sierra 6.4 introduces refinements across the Sierra staff app to help teams work more efficiently. We’ve streamlined system behaviors and updated key UI elements to reduce friction in daily workflows—enabling circulation and technical services staff to complete tasks with greater speed and accuracy.
 

Future-ready with Vega Mobile Worklists

As part of our strategic roadmap, Sierra 6.4 further lays the groundwork for integrating with Vega Mobile Worklists, the award-winning mobile solution purpose-built for circulation staff. 

If your library currently uses Mobile Worklists, you’ll automatically gain access to Vega Mobile Worklists – bringing a refreshed, modern user experience to handheld workflows like paging, pull list management, and in-branch item tracking. Built on the latest mobile tech stack, Vega Mobile Worklists enhances staff agility while retaining the familiar power of Sierra.

Join our Sierra 6.4 webinar

Join us for an upcoming live webinar to explore the highlights of the 6.4 release, see the new features in action, and hear what’s coming next in the Sierra roadmap.

July 9 | 11:00 AM ET

Register Here

Stay tuned for your invitation to learn how Sierra 6.4 can help your library do more – faster, smarter, and with greater ease.

Celebrating our community

The Sierra community continues to grow and thrive, with libraries worldwide choosing Sierra for its robust functionality and adaptability. Recent additions to the Sierra family include:

Bloomfield Township Public Library launches Sierra SMS notifications – Innovative Interfaces Inc.

Expanding Trust: Northern Waters Library Service builds on Sierra – Innovative Interfaces Inc. 

Lithgow Public Library chooses Vega Mobile to power its digital future – Innovative Interfaces Inc. 

PrairieCat partners with Innovative to launch Vega Mobile – Innovative Interfaces Inc.

Minuteman Library Networks Selects Sierra for its Shared Integrated Library System Based on Functionality and Security – Innovative Interfaces Inc. 

Looking Ahead

Sierra 6.4 represents another step in our ongoing investment in the Sierra platform — from web-based enhancements to deeper ecosystem integrations with Clarivate and Ex Libris solutions. 

Our roadmap includes continued modernization of the user experience, tighter integration across Vega LX modules, and expanded SMS and staff productivity tools. 

Sierra 6.4 is more than just an update; it’s a testament to our commitment to evolving with the needs of modern libraries. By integrating advanced features and fostering a collaborative community, we aim to empower libraries to serve their communities more effectively. We look forward to continuing this journey together, shaping the future of library services. 

The post The Power of Partnership: Sierra 6.4 boosts productivity through community collaboration appeared first on Innovative Interfaces Inc..

Serving the Lombard, Illinois community since 1927, Helen M. Plum Memorial Public Library District has a rich history of fostering learning, literacy, and connection. In 2023, the library opened a brand-new, state-of-the-art facility designed to meet the evolving needs of its patrons. With a strong commitment to innovation and service, the library offers a wide range of resources, programs, and technologies that support lifelong learning and community engagement. 

As libraries evolve to meet the changing needs of their communities, long-term partnerships like this one highlight the value of reliable, adaptable technology and shared vision.  

“Helen Plum Library has been an Innovative customer for over 30 years, using Sierra and its direct predecessors, Millennium and INNOPAC, since 1994. I’m pleased that we are able to continue our partnership, and we’re looking forward to many of the upcoming developments on Sierra’s product roadmap,” said Alex Vancina, Technology & Metadata Services Manager.    

Sierra helps public libraries deliver on their mission by providing a powerful, reliable platform for managing core services like circulation, cataloging, and acquisitions. Its flexibility and integration capabilities allow libraries to adapt to changing community needs, while its intuitive tools free staff to focus on patron engagement. With Sierra, libraries can operate more efficiently and continue to serve as essential hubs for learning, access, and connection. 

Ready to see how Sierra can support your library’s goals? Book a demo today  

The post Helen M. Plum Library Renews Partnership with Innovative appeared first on Innovative Interfaces Inc..

With a network of 13 libraries, two bookmobiles, and an active presence in remote communities, Thompson-Nicola Regional Library serves a population of over 143,000 across a vast region in British Columbia. TNRL is recognized for its community-first approach, offering innovative programs, digital literacy services, and access to a wide range of resources. Its commitment to accessibility, inclusivity, and patron engagement makes it one of the most progressive regional library systems in Canada. 

As part of its continued investment in digital transformation, TNRL selected Vega Discover to modernize and streamline the patron discovery experience. With its dynamic, context-aware search, Vega Discover enables patrons to explore the library’s collections and digital resources through intuitive navigation and engaging content displays. The product’s ability to unify metadata from disparate sources and present it through accessible, mobile-friendly interfaces aligns perfectly with TNRL’s goal of eliminating friction in the discovery process and deepening community engagement. 

Sierra, known for its powerful workflows, scalability, and flexibility, provides the backbone for TNRL’s operations—from acquisitions and circulation to cataloging and reporting. With Vega Discover seamlessly integrated into Sierra, the library staff will have a more efficient, connected platform to serve their patrons. Vega Mobile further complements the ecosystem by offering patrons a library-branded mobile experience to manage accounts, discover content, and stay connected to their community. 

Vega Discover is a discovery platform designed to unify the patron experience across formats, services, and touchpoints. Through linked data, dynamic carousels, and personalized browsing, Vega Discover transforms the traditional catalog into a vibrant, user-centered portal. Together with Vega Mobile and other products in the Vega LX suite, libraries can offer a more engaging and inclusive service experience. 

To learn more about the Sierra ILS and Vega LX, request a demo here. 

The post Thompson-Nicola Regional Library chooses Sierra, Vega Discover and Mobile appeared first on Innovative Interfaces Inc..

Vega Mobile is designed to meet patrons where they are, on their phones, with a seamless, intuitive app that brings the library into everyday life. From managing checkouts and holds to exploring events, Vega Mobile empowers users with a full-service library experience in their pocket. 

For PrairieCat, this move is about more than convenience—it’s about connection. With Vega Mobile, patrons will enjoy a unified, branded experience that reflects the identity of their local library while benefiting from the power of a shared system. Real-time updates through native integration with Sierra ensure that every interaction is smooth, secure, and personalized. PrairieCat is excited to bring this level of mobile access to their communities, so Vega Mobile aligns perfectly with their mission to make library services more accessible, inclusive, and engaging. 

As PrairieCat prepares to implement Vega Mobile, we’re proud to support their vision for a more connected, user-centered library experience. This partnership is another example of how Vega LX can help libraries of all sizes lead with technology that’s built for today, and ready for tomorrow. 

Want to find out more about how Vega Mobile can help your patrons search your catalog, place holds, renew and check out materials, register for events and more right from their phone? Request a demo today. 

The post PrairieCat partners with Innovative to launch Vega Mobile appeared first on Innovative Interfaces Inc..

Sierra is a comprehensive library services platform designed to streamline operations and enhance patron engagement. The newest release, Sierra 6.3, introduced SMS notifications, a powerful new capability delivered through Innovative Phone Alerts.  

SMS notifications enable libraries to send real-time text messages to patrons about overdue items, available holds, canceled holds, and other time-sensitive circulation events.
Unlike previous methods that required third-party integrations or complex workarounds, Sierra’s SMS functionality is built directly into the platform—ready to use out of the box.  

By automating essential patron communications via a widely accessible channel, libraries can reduce manual outreach for staff, enhance the speed and convenience of patron interactions, and boost overall workflow efficiency. The SMS feature is fully customizable, supports multiple languages, and includes daily performance analytics, empowering libraries to continuously monitor, refine, and improve their messaging strategy. 

“The SMS notification feature in Sierra now provides patrons with a convenient, built-in option for receiving text alerts right out of the box. Previously, offerings like this service required complex workarounds and were outdated, non-native solutions. It streamlines what was once a cumbersome and outdated process,” said Anna Pelepchuk, Head of the Circulation Department. 

Bloomfield Township Public Library, established in 1964, has a rich history of serving its community. Notably, the library celebrated its 50th anniversary with a series of community events, reflecting its longstanding dedication to community engagement. The new SMS notification feature extends the library’s engaging experience by keeping patrons conveniently informed. Sierra 6.3 also introduces other notable updates, including Load Table Editing Platform, enhancements to Create Lists and review file support.

To schedule a demo or learn more about the SMS notifications, visit our website. 

The post Bloomfield Township Public Library launches Sierra SMS notifications appeared first on Innovative Interfaces Inc..

This partnership marks a significant step forward for the library, which has long been a hub for learning, creativity, and connection. By integrating Vega Mobile’s cutting-edge platform, Lithgow is making its resources more accessible, its services more intuitive, and its community engagement more dynamic. From mobile catalog browsing and event registration to personalized notifications and digital library cards, Vega Mobile is helping Lithgow reimagine what a library app can be. 

Libraries are evolving, and so are the expectations of library patrons. Vega Mobile allows libraries to meet people where they are—on their phones—with a seamless, user-friendly experience that reflects the heart of their mission. 

For Vega Mobile, this collaboration is a perfect match. Lithgow’s blend of tradition and forward-thinking aligns with Vega’s vision of transforming how libraries connect with their communities. Together, they’re proving that even the most historic institutions can lead the way in digital innovation. 

As Lithgow turns the page to this exciting new chapter, one thing is clear: the future of libraries is mobile, and it’s powered by Vega. 

To find out more about how Vega Mobile can help your library connect with patrons on the go, make sure to book a demo here. 

The post Lithgow Public Library chooses Vega Mobile to power its digital future appeared first on Innovative Interfaces Inc..

Libraries have always been much more than repositories of books. They are dynamic, cultural, and educational hubs where communities converge to learn, connect, and grow. However, in today’s fast-paced digital era, public libraries face an unprecedented challenge: how to remain indispensable community resources while adapting to the demands of a tech-savvy, mobile-first world. These challenges require libraries to rethink their approaches and implement innovative solutions to meet evolving patron needs.
Gone are the days when simply lending books was enough to entice visitors. The digital-first generation expects their libraries to be just as modernized and accessible as the technology hubs they interact with daily. To thrive, libraries are leaning into modernization—embracing tools and systems that streamline internal processes, redefine patron interactions, and elevate the community-building aspect of their mission.

Libraries at the Crossroads of Technology and Community
Public libraries today stand at a critical juncture of reinvention. Pressures from digital giants like Google and Amazon challenge their relevance. At the same time, tech-savvy communities demand faster, more personalized services. The task is clear — libraries must pivot, integrating technology thoughtfully as they pursue sustainable solutions for their future.

Key challenges libraries face include:

• Competing with powerful digital platforms for visibility and patron engagement.
• Meeting the expectations of users accustomed to seamless, on-demand digital experiences.
• Automating repetitive tasks to allow librarians and staff to focus on fostering strong community ties.

Integrated technology solutions
Fortunately, the results of technological integration in libraries are highly encouraging. When institutions modernize, resource usage increases, events draw larger audiences, and patrons engage in creative and meaningful ways. For instance, libraries using advanced tools like Vega LX systems, Sierra, and Polaris are redefining what it means to serve their patrons, acting as both guardians of knowledge and forward-thinking leaders in their communities.

Follow the journeys of a library leader and a library power-user
If you’re a librarian or stakeholder wondering how to adapt your institution to meet today’s digital-first demands, we invite you to explore this new whitepaper, ‘Library success starts with engaged patrons’ which highlights the journeys of two personas, Isabel and Alicia. Through their stories, we see how technology not only simplifies operations but also enhances the lives of patrons and staff alike. Isabel’s experience underscores technology’s role in providing convenient access to learning and growth opportunities. Meanwhile, Alicia’s leadership shows how innovative tools can unlock a library’s full potential, helping entire communities reach new heights.

Limitless possibilities
If you’re a librarian, stakeholder or advocate for libraries, now is the time to lead the charge toward modernization. The possibilities are limitless when libraries blend tradition with innovation, creating spaces that are as vital tomorrow as they are today.

Download the free whitepaper today and explore how technology can energize your library to thrive as pillars of growth, connection and opportunity in a digital-first world.

The post How public libraries can thrive in the digital age appeared first on Innovative Interfaces Inc..

The CDL provides a center for information, education, culture, and recreation through collections, programs, and services. The library was established in 1993, has five branches, including the Local History Branch, which is the system’s original Carnegie library, located in Cassopolis, and services a total population of almost 37,000 people. 

With Vega Discover, libraries can highlight themed collections on any topic, from holidays and local events to staff picks and community interests. This helps patrons discover more of what your library has to offer. It’s a simple, powerful way to stay relevant and connect readers to the stories and resources that matter most.  To celebrate Earth Day this April, the CDL staff used Vega Discover to shine a spotlight on their environmentally focused collection. With just a few clicks, they created a dedicated showcase of books on sustainability, climate action, and green living, making it easy for patrons to explore and engage with meaningful content. 

 “After years spent working to modernize our library facilities, update collections, and diversify program offerings, we now have a staff and patron experience that feels really custom and very responsive to our community needs. The suite of offerings has helped streamline workflows and reduce redundancy, allowing for more staff time to be spent working on patron-focused initiatives,” says Brandi Roberts, technical processing manager at CDL. 

See why Polaris won a Platinum distinction at the Modern Library Awards this year. The Polaris Integrated Library System is a trusted and flexible solution that offers intuitive, web-based access for staff and customizable settings for each library. Polaris includes robust APIs and can integrate with third-party vendors and other resources outside the library.

One MLA judge wrote in their evaluation: “We switched from (competitive product) to Polaris over 6 years ago and have been happy with the switch, including adding complementary services. We just executed another 6-year contract because we’re so happy with our experience with Polaris and working with, now, Clarivate. I trust them in their forward-thinking development of services.”  

See it for yourself and request your personalized demo with no commitment here. 

The post Cass District Library goes live with Polaris and Vega Discover appeared first on Innovative Interfaces Inc..

Springfield-Greene County Library District (SGCL) is a library system that operates in both Springfield and Greene County, Missouri. The SGCL has ten branches and a Mobile Library. The library offers free WiFi, study spaces, and specialized resources, including genealogy research, business funding databases, and language learning tools. The Edge Community Technology Center provides instructor-led tech classes, a 3D printer, and a Media Lab for public audio and video production. Ten branches serve as community hubs where information, technology, and culture are within everyone’s reach.  

“Transitioning to Vega WebBuilder has empowered our library staff to take greater ownership of website content, keeping it current and visually appealing without relying solely on IT support. We especially appreciate how seamlessly it integrates with Vega Discover, creating a more unified and intuitive online experience for our patrons,” says Stephanie Ruhe, ILS Administrator at Springfield-Greene County Library District. 

This project showcases what’s possible with our Custom Service Package for Vega WebBuilder — a true reflection of the library expertise we bring to the table. Unlike generic web solutions, our Standard and Premium Service Packages offer professionally designed templates tailored specifically for libraries, incorporating best practices in accessibility, discovery, and community engagement. These packages allow libraries to select from curated templates, and we bring their site to life using flexible, modular design blocks. Custom Service Package, however, is where vision meets craftsmanship. It empowers libraries to show their unique brand and functional needs to us, and together we create a site that reflects their identity and mission. 

That’s exactly what Springfield-Greene County Library needed: a modern, library-centric content management system that could retain the look and feel of their existing site. Through close collaboration, we helped them achieve a site that’s not only easier to manage but also better aligned with the expectations of today’s digital patrons. 

Join libraries like Springfield-Greene County in transforming patron engagement online — schedule your Vega WebBuilder demo. Find out more about how Vega WebBuilder can modernize your library website and attract more patrons. 

The post Springfield-Greene County Library chooses Vega WebBuilder to redefine Discovery appeared first on Innovative Interfaces Inc..

For the fourth year in a row, Vega Discover received recognition at the 2025 Modern Library Awards (MLA). One MLA judge shared with us: “Leveraging Vega Discover has led to dramatic improvements in our public-facing interfaces. One key aspect we appreciate is the platform’s rapid development cycle, which consistently brings valuable enhancements that we can customize to meet the evolving needs of our patrons. We are confident that the Vega Discover platform is well-positioned to remain the best patron-facing web experience available for the foreseeable future, thanks to its strong development roadmap and strategic partnerships with library systems like ours.”   

What is Vega Discover?

Vega Discover is a sophisticated library catalog interface designed to enhance user engagement and streamline searches. With its intuitive design and powerful search features, it helps public libraries attract more patrons by making it easy to find and access resources they need. The platform offers personalized recommendations, interactive content, and a mobile-friendly experience, ensuring a seamless and enriching library journey. 

Since its launch, Vega Discover has transformed the way patrons interact with library catalogs, becoming a favorite for its advanced search capabilities, personalized recommendations, and seamless integration.  

“Reaching 100 million searches is a significant milestone that reflects the trust and reliance our partner libraries place in Vega Discover,” said Yariv Kursh, Senior Vice President (SVP) and General Manager at Innovative, from Clarivate. 

Key highlights: 

• Over 100 million searches: A testament to the platform’s popularity and effectiveness. 

• Widespread adoption: Vega Discover is trusted by 165 library systems today, including more than 65 consortia libraries in 7 countries: US, Canada, Spain, Australia, New Zealand, Sweden, Scotland – connecting millions of users to the resources they need. 

• Improving accessibility: Among our 90 fixes released in 2024, we’ve prioritized accessibility, ensuring compliance with WCAG 2.2 and EU standards to make Vega Discover more inclusive and user-friendly for everyone. 

Fun facts: 

• Peak usage: The busiest day for searches was March 17th, 2024, with almost 6 million searches conducted in a single day. 

• Top search: One of the top terms searched in 2024 was the word “Pokémon,” which shows the enduring popularity of a franchise that has captivated generations since the 1990s. 

• It’s no wonder that Colleen Hoover is one of the top author searches in 2024, because she’s mastered the art of making readers laugh, cry, and text their friends at 2 a.m. about fictional heartbreaks. 

• Device usage: 448,659 visitors used a tablet: 7,666,186 visitors used a mobile phone, and 29,212,782 visitors used a desktop computer to access Vega Discover catalogs in 2024. 

Innovative, from Clarivate, is committed to continually enhancing Vega Discover to meet the evolving needs of libraries and their patrons. We are grateful for the support and feedback from our community, which drives us to innovate and improve. Discover Vega Discover updates and new features from 2024, including new features that enhance user experience, streamline workflows, and drive library success. Libraries can create themed catalogs and interactive guides, allowing them to tailor the experience to their unique communities. Get a glimpse of how your library can do that here. 

See what our customers love about Vega Discover 

“We are incredibly excited to have partnered with Innovative to develop Vega Discover,” stated Nicole Turzillo, Administrator for Technology Services at the Suffolk Cooperative Library System. “This multi-year project reflects our commitment to providing patrons with the best possible catalog. Vega Discover offers patrons a more intuitive and efficient way to explore and access our extensive collection of books, eBooks, movies, and more. We are confident that Vega Discover will significantly enhance the library experience for all.”   

Join us in celebrating this achievement and looking forward to many more milestones in the future! 

Experience the difference with Vega Discover

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Vega Mobile just got even better! In Q1, Innovative unveiled a suite of exciting new features designed to make your library experience more intuitive, personalized, and engaging, whether you’re on the go or browsing from the comfort of home. 

With every update, Vega Mobile becomes more than just an app, it becomes a companion in discovery. The latest enhancements elevate the patron experience with smoother, more intuitive interactions and a refreshed, modern interface that feels as welcoming as your favorite comfy reading nook. New tab types introduce flexible layouts that breathe life into the home screen, allowing libraries to showcase rich, dynamic content that reflects the vibrancy of their communities. Thoughtful accessibility improvements ensure that every patron can navigate and enjoy the app with ease, embracing the principles of inclusive design. And beneath it all, performance optimizations work quietly in the background, delivering faster load times and rock-solid stability, so the experience is not only beautiful, but seamless. Vega Mobile continues to evolve with your needs in mind. 

For library staff, the latest release brings tools that simplify patron engagement and provide deeper insights into user behavior, helping you deliver even more value to your community. 

Want to see these features in action? We hosted a live webinar where our product experts walked through the updates, shared tips for maximizing the app’s potential, and answered questions from attendees. If you missed it, or want to revisit the highlights, you can now watch the full session on demand here.

Innovative Mobile is now Vega Mobile, bringing a more unified experience

This rebranding effort is part of our strategic initiative to create a cohesive and integrated ecosystem of products. By transitioning Innovative Mobile to Vega Mobile, we aim to streamline our offerings and enhance the user experience across all modules. This unified approach allows us to leverage the strengths of each product, ensuring seamless connectivity and functioning. Ultimately, this transformation supports our commitment to providing innovative, user-friendly solutions that meet the evolving needs of our patrons and staff, fostering a more efficient and engaging library environment, where our focus is always community engagement. 

Book a personalized demo of Vega Mobile and experience firsthand how its intuitive design, dynamic features, and seamless performance can elevate your library’s digital presence. 

Schedule your demo 

The post Innovative unveils new features in Vega Mobile appeared first on Innovative Interfaces Inc..

Innovative, from Clarivate, is proud to celebrate one year of partnership with Central Coast Council Libraries in New South Wales, Australia, as they continue to thrive with the Polaris Integrated Library System (ILS) and Vega Discover, our modern discovery layer. 

Since going live with Polaris and Vega Discover in early 2024, Central Coast Libraries, sixth-largest public library system in Australia, has streamlined operations, enhanced patron engagement, and hosts a large collection of local history, including photographs, images, and sound recordings, as well as resources for local family histories.   

With ten branches, including two self-service locations, Central Coast Libraries are known for offering much more than books. Their robust event management includes family-friendly events, a Mobile Library that increases access in schools and parks, multicultural resources, tech help, local history archives, and services that reach homebound residents. 

“Our ILS contract was up for renewal, and we surveyed our options for a possible replacement,” said Melanie Smith, Director of Community and Recreation Services for Central Coast Council. “We had specific requirements—not just for a powerful and flexible system, but also around financial and insurance compliance. Innovative met all of our needs, and their team has continued to deliver excellent support throughout the first year.” 

Polaris enhances staff flexibility with the Leap web client, enabling secure, browser-based access to the ILS from desktops, laptops, and tablets.
Whether working at the desk, engaging patrons throughout the library, or connecting with the community, library teams can access the tools they need – without compromising security or performance.

Vega Discover, part of the Vega Library Experience (LX) suite, offers a clean, accessible search interface that helps patrons connect more easily with materials, events, and digital resources. Built to work seamlessly with Polaris, Vega Discover helps libraries expand their reach and deliver engaging, personalized experiences.
To learn more about the Polaris ILS and Vega Discover, visit our website or contact us. 

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Once available, users with automatic updates will receive the new version seamlessly; others must update manually. Keep reading for some of the newest features and updates, and how to configure these features in your CMS. 

What’s New in Vega Mobile 

• Image Loading Optimization – Backup images now load more efficiently for a smoother visual experience. 

• Calendar Integration – Patrons can choose their preferred calendar when adding events. 

• Dynamic Home Tabs – Customize your app’s home screen with flexible, user-focused tabs. 

• Notification Confirmation – Patrons now get a confirmation prompt when receiving notifications. 

• Stripe Payments – Secure, streamlined payments through Stripe (requires existing Stripe account). 

Enhanced Features for a Smoother Patron Experience 

• Improved Item Detail Popup – Cleaner popups in the Reading Tracker for easy access to key info. 

• Faster, Friendlier UI – Improved responsiveness, better image handling, and smoother navigation. 

• Improved Layout Alignment – Better spacing and consistent styles for a clean, modern look. 

• Accessibility Upgrades – Screen reader and large-text users now enjoy easier navigation. 

• Dynamic Home Refresh – Homepage updates based on your device’s accessibility settings. 

And many more! 

Vega Mobile offers a seamless and accessible way for patrons to engage with library services on the go. It provides easy access to library catalogs, event calendars, and account management, allowing patrons to search for and borrow materials, check due dates, renew items, and place holds directly from their smartphones. This mobile experience is vital for meeting the needs of today’s tech-savvy library users, while also helping libraries improve engagement, streamline operations, and provide a more personalized service. Plus, with real-time notifications and user-friendly features, Vega Mobile helps libraries keep their patrons informed and connected, anywhere, anytime.

Get a first-hand look at the new Vega Mobile features released in Q1 during a live demonstration and interactive Q&A session.

Join us on April 22, 11 a.m. EDT for a live webinar here.

The post New Features, Happy Patrons: Connecting communities with Vega Mobile appeared first on Innovative Interfaces Inc..

In our recent webinar, “Unlock Your Library’s Potential: Maximize Resources and Elevate Experiences with Polaris,” we welcomed three experienced library professionals who shared how Polaris is helping them do just that. 

• Stacey McClain, Library Systems Administrator @ Jacksonville Public Library 

• Eric Lozauskas, Executive Director @ STELLA (Sharing & Technology Enhancing Local Library Access) 

• Debra Nelson, Library Director @ Elk Grove Village Public Library 

Moderated by Carey Miller, Senior Product Sales Manager, Innovative, from Clarivate.
 

Real-world insights from the field 

Throughout the discussion, Debra Nelson, Eric Lozauskas and Stacey McClain offered firsthand perspectives on how Polaris has helped transform their libraries—from streamlining daily operations to improving patron experiences. One of the recurring themes was just how easy it was for their teams to adapt to the new system. 

When asked about the learning curve, all three panelists emphasized how intuitive Polaris is for staff across all departments, even those initially hesitant about change. 

Why are libraries choosing Polaris 

During the webinar, panelists highlighted key reasons their libraries chose Polaris, including: 

• A strong focus on public library needs 

• Flexibility to support both single libraries and consortia 

• Seamless branch-level customization 

• A commitment to security, support, and reliability 

One attendee asked, “Do all libraries in the consortium use Polaris, or is it optional per location?” Lozauskas explained how STELLA supports both centralized and localized workflows, with Polaris giving member libraries the autonomy they need without sacrificing cohesion.  

So, the answer is yes — all libraries in the consortium use Polaris, but it’s not necessarily the same configuration or setup at every location. 

Another key discussion point was acquisitions—a traditionally complex area for many libraries. When asked if it was easy to train staff on Polaris acquisitions workflows, McClain shared that features like EDI and ASN receiving made it easy for libraries in her system to get up and running quickly. 

The power of Leap 

In addition to core ILS functionality, the panelists spoke highly of Polaris Leap—the web-based client that allows staff to work from anywhere. Whether it’s helping a patron in the stacks, checking in materials remotely, or accessing records without being tethered to a desk, Leap has become an essential part of their day-to-day service delivery. 

A conversation beyond features 

What made this webinar particularly engaging was the natural, open format. Without slides or scripted demos, the speakers spoke candidly about their challenges, successes, and favorite features—making it easy for attendees to connect with their stories. 

Topics covered included: 

• Staff adoption and onboarding 

• The benefits of centralized system support 

• The impact of intuitive interfaces on staff productivity 

• Real-life wins using Polaris for cataloging, circulation, acquisitions, and serials
   

Looking ahead 

As libraries continue to face new challenges and evolving patron expectations, solutions like Polaris offer the flexibility and functionality to stay ahead.  

With robust support, modern staff tools, and seamless integration options, Polaris helps libraries simplify operations and deliver exceptional community experiences.
 

Ready to see Polaris in action? 

Discover how Polaris can help your library streamline operations, empower staff, and better serve your community.

Request your free demo today 

Let us show you how Polaris can make a difference – just like it has for Elk Grove Village Public Library, Jacksonville Public Library and STELLA. 

The post Webinar recap: See how library leaders are using Polaris ILS to get ahead appeared first on Innovative Interfaces Inc..

Powerful coaching tools 

Dr. Albrecht makes a great point in the webinar right off the bat — good bosses coach every day. They observe, listen, ask questions, and engage in both casual conversations over coffee and more formal one-on-ones. Every leader can benefit from structured support, whether from HR, their manager, or peers in order to strengthen those skills even further. The most powerful coaching tool, says Dr. Albrecht, is Direct, Non-Personal, Immediate Feedback. In a way, we’re doing early damage control by saying: “let’s address this before it becomes a concern”. 

One of his most impactful tips from the webinar on how to get along better and work more productively is advice for us to ask, suggest or tell employees these three things: 

KEEP doing this, because it’s working. 

STOP doing this, because it’s not working. 

START doing this, because it will work better. 

This way, you are recognizing and praising your employee for all the good things they are doing and helping them realize what they can improve on in a polite, non-personal way. 

Dr. Albrecht goes into depth about many useful management tips, such as this (inspired by The Glen Kraemer Suggestions): Always check for clarity. As a manager, don’t assume silence means agreement or readiness to act. After outlining expectations or a desired change, pause and ask: “Is there anything I haven’t explained clearly?” This invites your employee to surface any confusion, missing context, or obstacles without feeling like they’re making excuses. It also signals that your role isn’t just to assign tasks — it’s to clear the path for them to succeed. 

Watch the webinar and let us know if it sparks ideas for your library or leadership style. Make sure to watch until the very end where Dr. Albrecht shares some surprise advice for library leaders! 

Dr. Steve Albrecht’s new book “The Library Leader’s Guide to Human Resources” is coming soon — learn more and pre-order your copy here. 

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As a public library consortium serving 30 member libraries- including public, tribal, and school libraries – NWLS is dedicated to providing modern, seamless access to resources for its patrons across Northern Wisconsin. 

With Sierra as its robust foundation, NWLS benefits from a powerful, stable library services platform with deep reporting capabilities. By integrating Vega Discover and Vega Mobile, NWLS is enhancing its user experience with a unified, intuitive interface across web and mobile devices. 

“Northern Waters Library Service has a long-standing relationship using Sierra, which provides the stability we enjoy and the depth of reporting we require,” said Gina Rae, ILS & Database Support Specialist at NWLS.
“Adding Vega Discover, and Vega Mobile provides our patrons with a modern library experience and our library staff with continuity. Our libraries are committed to providing a robust search experience for our patrons, and Vega Discover, and Vega Mobile offers them a unified experience across web and mobile platforms. The implementation team has been fantastic, and our transition is going smoothly.” 

By embracing these new technologies, NWLS is ensuring that its libraries remain vital community hubs. Patrons now have a streamlined, intuitive way to explore collections, while library teams can focus more on engaging with their communities rather than managing complex systems. 

As NWLS enhances its library services, we’re proud to support their journey.
Learn how Sierra provides a trusted, flexible foundation for libraries. 

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Vega Discover continues to evolve with features designed to enhance user experience and simplify catalog management. These improvements aren’t just features – they’re touchpoints connecting people to the library in meaningful ways. From improved accessibility to enhanced content management tools, here are the most impactful updates:

Themed Catalogs and Kids Catalogs – It’s been almost a year since we released this cool feature! With Vega Discover, libraries can create customized experiences tailored to their unique communities. They can define collection parameters, so catalog searches return items from specific categories, such as a Children’s Collection. Each themed catalog includes a custom homepage, designed with an intuitive page builder, to highlight unique resources—like showcasing historic newspapers for genealogy, vinyl records for music enthusiasts, or antique maps for history buffs.

Scheduled Showcases for Discover and search option – Library staff can now schedule homepage showcases with defined start and end dates, ensuring the content displayed on the homepage is always relevant and timely. This feature saves staff time, reduces manual updates, and enables strategic planning for content curation. A library hosting a Summer Reading Program can schedule showcases with book recommendations and event details in advance. Once the program ends, the system automatically transitions to a Back-to-School showcase, ensuring the homepage always features timely and relevant content without extra effort.

Vega Program Integration with the home page builder – Save time with “set it and forget it” dynamic events. All libraries can manually create a component row with 3 events in the home page builder. Libraries with the Vega Program module will be able to search their events and pull all the details directly from the Vega Program API to increase efficiency and accuracy. You are still able to add a static event to the home page.

Bulk Holds workflow in Bookmark Lists – Patrons can now place bulk holds directly from Bookmark Lists. This feature allows users to select multiple materials and place holds on all items at once, simplifying the process for patrons with large lists of materials.

Non-Integrated eContent Management – Polaris PAC feature that we’ve recreated for Vega Discover to benefit all our libraries using Polaris and Sierra This feature allows libraries to apply branding logos to eContent that they manage in the ILS. For consortia libraries, it also helps them control where the content appears by site.

Polaris Pick-up areas – Vega Discover now supports multiple pickup locations. Read more about it here!

Grid View icon updates – We reorganized icons alphabetically, making it easier for both staff and patrons to navigate through materials. New and updated icons for eAudiobooks, eBooks, and eMagazines, among others, now provide clearer visual cues. Additionally, the Vox icon has been renamed to Book + Audio for better.

Accessibility prioritization – Vega Discover is now 100% Compatible with Section 508 for Accessibility. In addition, Vega Discover has enhanced screen reader support and added new ARIA labels to distinguish bibliographic and item-level metadata, in line with WCAG 2.2 standards. You can read more about it here.

Many more feature updates were showcased in our latest Vega Discover webinar that you can watch here. Catch Angela Nolet and Samantha Cunning, Vega Product Managers, talk about more than 200 updates from last year.

What’s coming in 2025: Key developments for Vega Discover

With Vega Discover’s upcoming features (some of them already in beta testing), library patrons will experience a truly seamless journey from start to finish. Here are just a few of them: 

1. Single Staff interface – Vega LX Admin and Vega Discover settings can be managed in a single combined staff interface. Admin users see only the permissions they have been granted to administer for each product.
2. Social Media sharing – Picture being able to share your favorite book directly to social media with a simple click. Whether it’s a book, saved search, or resource, sharing will be quick and seamless, broadening your library’s reach and encouraging others to explore.
3. Search and Availability in personalized lists – Patrons will enjoy an enhanced experience by easily searching through personalized lists. They can check the real-time availability of their saved titles and instantly access a dynamic showcase of bookmarked items right on the homepage.

These innovations are designed to elevate both the staff and patron experience, offering a more efficient, engaging, and user-friendly way to interact with the library. It’s a glimpse into the future of libraries – where everything is connected, easy to manage, and always just a click away.  

Vega Discover is the responsive and accessible discovery module of the Vega Library Experience (LX) suite of patron engagement tools. Vega LX is a cloud-based platform that allows library staff to easily communicate and manage a full range of materials, programs, and services.   

Read more about these features and more on our Product Roadmap. 

The post Vega Discover 2024: A year of impact and library innovation appeared first on Innovative Interfaces Inc..

With Vega Discover, libraries can curate an experience as unique as their communities. For libraries with Premium or Consortia packages, Vega Discover offers the ability to create multiple catalogs with unique URLs, tailored to their communities. Libraries can then set up collection parameters for the catalog so that search results only return items from the Children’s Category.  

Building personalized experiences for all 

Each themed catalog has a custom homepage designed through an intuitive page builder. Imagine a welcome mat for each room in your house that highlights something unique about that space. A genealogy homepage might showcase a collection of historic newspapers and documents, a vinyl homepage might highlight records in the library’s collection, and a rare maps homepage could display antique globes and atlases owned by the library. 

Librarians can upload custom visuals, choose from professionally designed templates, and arrange content to highlight collections, events, or resources. The platform empowers libraries to tell their own story—no coding skills required. “We wanted to make the library a place of delight and curiosity, starting from the very first click,” said Kat Cuff, Director of Product Management at Innovative, from Clarivate.  

Crafting a magical gateway for kids 

A child’s first library visit is pure magic—a world of stories, adventure, and endless possibilities. The design options for Kids Catalog homepages, in particular, is a product of imagination and care. It captures that feeling with easy-to-read fonts, bright visuals, playful icons, and a simplified search interface, creating a digital playground where young readers can explore with joy and curiosity, where everything feels like it was made just for them. 

Rochester Hills Public Library Kids’ Catalog (can be accessed here: https://kcsubj-rhpl.na3.iiivega.com/)

The impact of personalized library spaces 

Vega Discover’s tools go beyond just aesthetics. They foster deeper connections between libraries and their patrons by making the experience more personal. Whether it’s a children’s story time featured prominently on the homepage or a custom collection celebrating the library’s anniversary, these homepages bring the community closer to the heart of the library. Explore the creativity behind Vega Discover’s themed and kids catalogs by watching our on-demand webinar: “Fall in Love with Our Kids and Themed Catalogs.”  

Let’s keep writing the story of libraries, one magical homepage at a time.

Suffolk Public Library Kids’ Catalog (can be accessed here: https://livebrarykids-suffc.na.iiivega.com/)

Vega Discover helps patrons search, find, and browse resources through more relevant search results, related resources, and recommended items. Discover provides the modern online experience patrons have come to expect, using an intuitive interface and enrichment content to create an immersive library experience. Built on BIBFRAME formatting and linked data connections, it provides a user-friendly and search-engine-like experience.  

To learn more, download the Discover fact sheet or contact us today. 

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During the opening keynote, Yariv Kursh, General Manager and Senior Vice President at Clarivate, outlined our strategy for 2025, highlighted new product launches, introduced new partnerships to complement our unique and fully integrated ecosystem of solutions for public libraries and he re-iterated our support of the community to help lobby for Federal funding. 

While IUG is an annual event, our collaboration doesn’t stop there. We stay connected and engaged throughout the year!

The keynote was followed by 82 separate sessions during the next three days presented by users and by Clarivate staff covering everything from roadmap updates to “quick hits” to “how to’s” and brainstorming sessions. The level of energy and collaboration was extraordinary. 

A highlight of Clarivate announcements was the unveiling of AI-driven innovation, including the Vega Search Assistant and Metadata Assistant, designed to streamline library workflows and enhance discovery. These tools reflect our commitment to responsible AI that supports libraries in adapting to evolving librarian and patron needs. 

A Summary of New Products Unveiled at IUG 2025 

• Account Portal for Vega Discover, which streamlines account management, enables seamless navigation between linked accounts, and offers guardians control over minors’ library access.
• Vega Donate is a donation and online shop plug-in that empowers libraries to boost fundraising, manage donations, and create branded, user-friendly giving experiences.
• Vega Mobile Worklists, now available for both Polaris and Sierra, bring faster, more efficient workflows to library staff, enabling on-the-go check-ins, holds management, and inventory tasks—all from a mobile device.
• Partnership with Recollect, a powerful digital asset management and storytelling platform that helps libraries, archives, and cultural institutions preserve, organize, and showcase rare materials through interactive and engaging experiences.
• Rapido Consortial Borrowing redefines resource sharing by ensuring equitable access to knowledge while preserving each library’s workflows, reducing costs, and streamlining borrowing across consortia. Launching in 2026!
• Vega Reports provides a modern, interconnected interface for Polaris, Sierra and Vega LX reports.
• Innovative Phone Alerts and SMS are now part of Vega Interact, a cloud-based VoIP patron collaboration solution for Polaris and Sierra libraries, streamlining notifications and renewals, with more communication channels coming soon. 

Make sure to sign up for the Early Adopters program here!

Connecting with our Community 

Director’s Day Summit An invitation-only meeting of the minds, where Library Directors from across the country gathered to exchange ideas, explore innovation, and brainstorm the future of public libraries and their community impact.

Executive leadership panel The discussion reinforced our commitment to libraries, innovation, and the continuous evolution of both Sierra and Polaris. During the session, an audience member highlighted their appreciation of us joining COSLA in Washington DC to help lobby for library funding, recognizing the courage it takes to advocate for the industry.

Hackathon Congratulations to Jason Bedsaul (Online Dakota Information Network – ODIN-NDUS), Jason Tenter (Saskatchewan Information & Library Services Consortium), Somalia Jamall (Jacksonville Public Library), and Andrew McDonald (Saskatchewan Information & Library Services Consortium) for their winning projects at the IUG 2025 Hackathon & Lightning Round Presentations.

Crystal Awards Yariv Kursh, SVP, GM, Clarivate and Jeff Campbell, Chair of IUG Steering Committee 2025 took the stage at IUG to present the Crystal Awards to attendees who have participated for 15 consecutive years. Congratulations to all the recipients!

John Pierre, author of the book Pillars of Health delivered his most popular class, Pillars of Motion. Grounded in his holistic philosophy, the class emphasized balance, coordination, and skill-building to enhance stability and prevent falls. Participants engaged in mindful movements to strengthen posture, core strength, and agility, key foundations for lifelong wellness.

Dessert Reception The annual dessert reception brought back the dance floor, inviting attendees to let loose with great music, a photo booth, a chocolate fountain, and refreshing drinks. The energy was contagious and the partnership spirit of this community was evident! 

Innovative, from Clarivate – it’s worth the trust 

Your account manager and customer support teams are always available to assist you with any questions or support you need. Don’t hesitate to reach out! Stay connected and keep an eye out for all the great things we have planned for the rest of 2025 on X, Facebook, and LinkedIn. 

IUG 

You can learn more about membership on the Innovative Users Group website. 

The IUG is an independent organization, fostering an incredible community connection for thousands of Innovative users around the world. Clarivate is a sponsor of this annual conference and an enthusiastic supporter of the IUG community. 

The post Highlights from IUG 2025 appeared first on Innovative Interfaces Inc..

Lester Owencroft, Vice President, Product Marketing opened the session by saying: “You can rest assured that we’re 100% committed to the development and support of both Polaris and Sierra.” 

Tom Jacobson, Vice President, Product Management added to that: “We are committed to further developing Sierra and Polaris—you can see our commitment in Mobile Worklists, for example.” 

During the session, an audience member highlighted the importance of standing up for libraries, recognizing the courage it takes to advocate for the industry. 

Yariv Kursh, Senior Vice President, General Manager: “Thank you for that comment. In times like these, when we see what is happening, we simply care too much about the industry to stay silent. A third of our company is made up of librarians, and it was clear to us that we needed to take action.” 

When Kursh asked attendees why they come to IUG, their responses highlighted the value of this community: 

“You guys listen to us, take our feedback to the back office, and develop exactly what we need.” 

“One of the biggest advantages of this conference is hearing directly from Innovative staff. You listen, people share what they’re doing, and we can ask questions to tailor solutions to our library’s needs.” 

“I hear a great idea, and I figure out how to scale it with your staff in one-on-one connections. This is why I keep coming to IUG.” 

This engagement is what makes IUG so impactful. Thank you to all who shared their voices! Kursh emphasized Vega as the answer and left attendees with a simple but powerful message: “Let us help you.” 

Beyond technology, IUG 2025 was about community—a space for sharing insights, learning from peers, and shaping the next chapter of library services together. The energy and passion of library professionals continue to inspire, and we are grateful for the meaningful conversations and feedback that will help drive future innovations. 

As we move forward, the ideas and discussions from IUG 2025 will continue to shape the roadmap ahead. Thank you to all who attended, contributed, and engaged. Until next year! 

Want to stay updated on what’s next? Follow us on X, Facebook, and LinkedIn as we continue building solutions that empower libraries and their communities. 

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Over the past year, Innovative has implemented significant enhancements aimed at modernizing library workflows, improving accessibility, and introducing advanced tools designed to empower both library staff and patrons.

The year 2024 marked a pivotal moment for both Sierra and Polaris. With the release of Sierra 6.3, as well as Polaris 7.6 and 7.7, Innovative introduced powerful new features, expanded web-based administration capabilities, and made strategic improvements informed by user feedback. These advancements include enhancements to Leap’s usability, refinements to authentication processes, and improved record management—furthering the evolution of both platforms.

The expansion of web-based functionality and SMS integration in Innovative’s roadmap are among the top developments:

• Web-Based System Administration in Polaris & Sierra: Administrators can now manage settings, permissions, and workflows directly through a web browser, reducing reliance on installed applications.
• Advanced SMS & Voice Alerts: Patrons can now be engaged more effectively with customizable text and voice notifications for holds, due dates, renewals, and more.
• Improved Security & Accessibility: Web-based access enhances the flexibility, security, and convenience of system management.

A commitment to customer-driven development remains at the forefront of continued updates. With upcoming releases such as Polaris 7.8 and more enhancements to Sierra, Innovative will introduce new integrations, expanded web-based features, and further automation to libraries globally.

Innovative encourages partnership and engagement from libraries through the Idea Exchange, where feedback directly influences the future of Polaris and Sierra. For further information on platform updates, explore the public roadmaps for Sierra and Polaris.

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Patrons can link accounts and seamlessly manage checkouts, holds, and renewals—all in one centralized dashboard. Parents or guardians gain the flexibility to oversee their child’s library activity, choosing from two levels of permissions: Adult and Minor, tailoring the experience appropriately. Additionally, quick login context switching allows users to move between linked accounts, eliminating the hassle of multiple logins. 

Developed by Innovative, from Clarivate, the updated interface enhances accessibility and consolidates key functions, ensuring a smooth and organized experience for every library user. No more juggling multiple logins or struggling to track borrowed materials—Vega Discover brings everything together in a modern, user-friendly portal that simplifies patron engagement. 

Account Portal also introduces exciting enhancements to further personalize patrons’ library experiences. Innovative, from Clarivate, has done extensive work on connecting other parts of Vega into this and tying everything together to enhance library workflows for everyone. Vega LX unifies and connects Discover, Program, Promote, and LX Starter into a single ecosystem with seamless single sign-on (SSO) access.  Patrons can toggle between linked accounts to browse bookmarked materials and view stacked cover displays in their saved searches. Plus, sharing discoveries on social media is now easier than ever with a built-in sharing option. 

For Discover Premium/Consortia libraries, parents/guardians can choose to link to a default catalog like a kids catalog, to protect what type of library resources minors can see. 

Previously mentioned features will be immediately available for beta customers, and Innovative team is working hard on additional features, such as: 

• Patron Personalization using default search filters customized to your searching needs.  

• Redesigned My Recommendations page, which showcases featured items from their For Later or other booklists. With linked accounts, users can seamlessly switch between profiles to view each person’s recommendations. In the future, this page will also feature Vega-generated recommendations for even more personalized discovery. 

• Updated Bookmarks and Saved Searches pages. 

• Updated Bills/Fines page.  

• Integration with Vega Program Events and Bookings. 

Polaris customers can be the first to test out and provide feedback as development continues on Account Portal. Fill out this form to become an early adopter. 

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Rapido Consortial Borrowing transforms how library consortia collaborate by removing traditional barriers that keep resources from reaching the community members who need them most. As libraries face difficult budget decisions, this platform enables a shift from resource ownership to resource access, multiplying what libraries can offer while controlling costs.  

The platform’s approach is both practical and principled:  

• Equitable access to knowledge: By distributing requests across member libraries with 96% fulfilled by the first lender, Rapido Consortial Borrowing significantly reduces wait times and ensures resources reach users quickly regardless of their local library’s collection size.  

• Preserved local autonomy: Each library maintains its workflows and lending policies. Staff at libraries using systems such as Alma, Polaris, or Sierra continue working in their familiar systems, while other libraries can integrate through APIs or use the dedicated Rapido Workflow Tool.  

• User-centered design: Users request materials with just a few clicks in their familiar interface. The system instantly displays borrowing options based on the user’s search, providing transparency and control that meets today’s expectations.  

“In a time when equitable access to information has never been more important, libraries need resource sharing solutions that remove barriers,” said Katie Birch, Senior Director, Product Management, at Ex Libris, from Clarivate. “Rapido Consortial Borrowing ensures that a community member’s access to knowledge isn’t limited by their library’s workflows, budget or collection.”  

Beyond consortium boundaries, libraries can optionally connect to the wider Rapido community, creating pathways for physical requests that cannot be filled within the immediate network to reach a broader community of libraries.  

This launch represents a significant step toward a more inclusive vision of resource sharing, one where every library can participate while maintaining its identity, and every community member can access the materials they need, when they need them.  

Visit here to learn how your consortium can implement Rapido Consortial Borrowing in 2026. 

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Effectively navigating AI can be complex, as each user has unique needs and engages with libraries in different ways. Innovative, from Clarivate, anticipated these challenges and is introducing solutions to help libraries adapt with confidence. Through a carefully developed strategy and ongoing partnership with libraries, development of these AI-powered tools will eliminate uncertainty, streamline operations, and ensure libraries can serve diverse communities with ease and confidence. 

“Our products use responsible AI to deliver trustworthy information, fostering curiosity and confidence. Innovative, from Clarivate, partners with the community to apply AI thoughtfully, maximize its value, and set best practices. We help libraries navigate challenges and enhance operations with user-focused, easy-to-implement solutions that create a seamless experience for librarians and patrons,” said Yariv Kursh, Senior Vice President and General Manager at Innovative, from Clarivate.

Product announcements included the upcoming Vega Discover update, set to launch later this year as part of Vega Search Assistant—at no extra cost for customers using Vega Discover Premium and consortia libraries. This new tool will recommend similar titles based on what patrons are exploring and generate interactive quizzes to help readers engage with their selections on a deeper level.  

Vega Promote is equipped with an AI assistant that helps generate compelling newsletter copy for community outreach. It also enables on-demand AI image generation, making marketing communications more creative and efficient. Vega WebBuilder is a solution that allows libraries to craft visually engaging, AI-enhanced web experiences for their patrons and provide a positive online presence. 

Additionally, Kursh introduced plans for an AI-powered Metadata Assistant this year. Inspired by an existing Ex Libris solution, this tool allows staff to snap a photo of a book cover, automatically generating an initial MARC record to streamline cataloging. Since metadata assistant is based on taking pictures of book covers, and Mobile Worklists is used on mobile devices with cameras, this creates a resourceful union of functionality.  

Innovative has been using AI and machine learning for years. With a steadfast commitment to ethical AI practices, this strategy ensures that technology supports and strengthens library work while upholding the highest standards. 

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Designed to streamline everyday operations, Mobile Worklists eliminates the back-and-forth between stacks and circulation desks to update records, manage holds, and conduct inventory. It enables staff to complete these tasks directly from their mobile devices, saving valuable time and effort.

Unlike third-party mobile apps that require manual syncing, Mobile Worklists is natively integrated with Sierra ensuring real-time data accuracy and eliminating the risk of outdated records.  Mobile Worklists will also integrate with Polaris in 2025. This Integration with both systems will offer extraordinary accuracy and flexibility, enhancing library operations across the board.

Mobile Worklists enables users to:

• Make Real-Time Inventory & Catalog Updates – Make instant changes to item records without needing to return to a workstation.
• Enhance Mobility & Efficiency – Perform circulation and collection management tasks on the go, reducing time spent at fixed workstations.
• Simplify List Management – Create and manage custom lists for weeding, inventory, and hold fulfillment with ease.
• Scan Barcodes & Track In-House Use– Scan barcodes using a mobile device to streamline material handling.

As expansion continues for Mobile Worklists, updates will also include support for patron registration, event check-ins, staff alerts, and deeper integrations with Vega.

Sierra and Polaris libraries can be the first to test out and provide feedback as product enhancements continue for Mobile Worklists. Sign up today to become an early adopter.

IUG attendees can visit the Innovative booth for a live demo or request an online demo.

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Libraries are at the heart of every community, and now, with Vega Donate, fundraising has never been easier. This innovative donation and eCommerce platform is designed specifically for libraries, helping you expand your revenue streams, engage your supporters, and strengthen your impact—all from a single platform. 

“Libraries face ongoing financial challenges, and Vega Donate is designed to help by providing new funding opportunities with minimal effort. By introducing Vega Donate and Vega Shop, Clarivate empowers libraries with greater financial autonomy, enabling them to thrive despite budget constraints,” says Taylor Fisher, Senior Product Manager at Innovative, from Clarivate.  

Vega Donate makes fundraising effortless with a dedicated, customizable donation page that supports both one-time and recurring contributions. Libraries can seamlessly sell branded merchandise without the hassle of inventory management or fulfillment. The platform offers a simple, no-code setup, ensuring easy integration with existing systems. Patrons enjoy a smooth, secure giving experience with an intuitive, mobile-friendly design. Plus, built-in analytics provide valuable insights, helping libraries track sales and donations to refine their fundraising strategies. 

This means libraries can focus on what they do best—serving their communities—while Vega Donate manages the fundraising. 

Collecting donations gives you the opportunity to: 

• Empower patrons to invest in library programs and community initiatives. 

• Create custom donation campaigns with flexible one-time or recurring options. 

• Ensure transparency with donor tracking, automated acknowledgments, and real-time reporting. 

Establishing an eCommerce shop allows your library to: 

• Sell branded merchandise without the hassle of inventory or shipping. 

• Foster community connections and strengthen library engagement. 

• Leverage data-driven insights for smarter inventory and marketing decisions. 

By partnering with Clarivate, libraries gain the expertise and tailored support needed to maximize fundraising success. Vega Donate is a tool built for libraries, backed by library experts. Whether implemented as a standalone tool or bundled with Vega WebBuilder, Vega Donate provides a library-first solution that streamlines community giving and revenue generation. 

Libraries interested in contributing feedback for Vega Donate development can sign up today to become an early adopter. 

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Innovative, from Clarivate, is excited to announce a strategic partnership with Recollect, a powerful digital asset management (DAM) and storytelling platform designed to help libraries, archives, and cultural institutions preserve, organize, and showcase rare and non-published materials in dynamic, engaging ways. 

Recollect is more than just a DAM – it provides libraries with the ability to create compelling exhibitions, link records through contextual references, crowdsource metadata, and enable patrons to explore historical collections through intuitive search and interactive storytelling. Libraries using Vega LX, Sierra or Polaris will now be able to seamlessly integrate Recollect’s capabilities, enriching patron experiences and enhancing discoverability of unique collections, including: 

• Index cards and registers 

• Historical photograph collections 

• Maps and geospatial materials 

• Ephemera and cultural artifacts 

• Physical objects and multimedia archives 

“Our collaboration with Recollect marks a significant step in our mission to provide libraries with cutting-edge tools and comprehensive solutions that includes the ability to preserve and enhance access to historical and cultural materials,” said Tom Jacobson, Vice President, Strategy. “With Recollect’s advanced features – such as auto-generated derivatives, OCR for text recognition, and community engagement tools – libraries can now expand their impact and invite patrons to connect with history in meaningful ways.” 

This partnership enables libraries to move beyond static digital collections, allowing them to curate immersive experiences, engage communities in preservation efforts, and even explore monetization opportunities for premium content access. By integrating Recollect’s flexible metadata scheme and linked data model, libraries can ensure long-term digital preservation while making collections more accessible and interactive. 

For more information on how digital asset management is being transformed, visit Recollect’s website, or please contact your account manager.  

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Key Sessions and Speakers:

• Opening Session (March 13, 9:00 AM EDT): Join Jeff Campbell, Tom Jacobson, and Yariv Kursh as they kick off the conference with exciting updates and forward-looking insights into the future of Innovative products.
• Vega LX Roadmap (March 13, 1:30 PM): Kat Cuff will guide you through the exciting developments and upcoming features of the Vega LX platform.
• Polaris Roadmap (March 13, 3:00 PM): Don’t miss Samantha Quell’s deep dive into the future plans for Polaris.
• Sierra Roadmap (March 13, 3:00 PM): Sierra innovative continues and Mike Dicus leads a session focused on upcoming Sierra’s development, where you will get a firsthand look at future enhancements, new features, and the strategic vision of the platform.
• Accessibility Matters (March 14, 3:00 PM): Anthony Quinn explains how Innovative technology can help your library be accessible and improve community engagement.

Why Attend?

• Global Networking: Connect with peers from around the world and share best practices, challenges, and solutions.
• Expert Insights: Learn from some of the best in the industry, including our product experts and session leaders.
• Future-Focused: Take part in discussions that shape the future of the products you rely on every day.

This is an incredible opportunity to enhance your skills, gain new knowledge, and make lasting connections within the library community.

We look forward to seeing you at IUG 2025!

About IUG:

The Innovative Users Group provides a community for anyone and everyone who uses Innovative solutions to support their library experience and operations. In the field of integrated library software solutions, this group is the only self-governed organization. Since its origin in 1991, it has been funded and managed entirely by its own members.

IUG provides its members with annual meetings, online discussions, a digital online clearinghouse, and branches in the Americas, Asia, and Europe. This independent group represents the views of its members in an ongoing dialog with our company to facilitate efficient use and constant improvement of our products.

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Serving Fort Wayne, Indiana, and beyond, ACPL is home to 15 locations, including the renowned Genealogy Center, the largest public family research facility in the U.S. With over 4.1 million checkouts annually and a commitment to delivering seamless, user-friendly services, ACPL sought a modern, integrated library system to better serve its community. 

After careful evaluation, ACPL selected Polaris ILS, Vega Discover Premium, and Vega Mobile, ensuring a cohesive and engaging library experience for patrons and staff alike. By integrating these solutions, ACPL will benefit from: 

• Seamless catalog discovery with Vega Discover, offering patrons an intuitive interface, enriched search results, and dynamic content recommendations. 

• Streamlined staff workflows through Polaris ILS, providing robust automation, real-time data insights, and improved cataloging and circulation processes. 

• Greater operational efficiency with Vega Mobile, allowing staff to manage collections, track inventory, and handle shelving more effectively from mobile devices. 

ACPL benefits from enhanced patron engagement through personalized recommendations, seamless online renewals, and a unified experience across web and mobile platforms. The system’s scalability ensures the library can adapt to future needs and emerging technologies, while reduced administrative workload allows staff to dedicate more time to serving patrons rather than managing system maintenance.

“One of our biggest goals when choosing a new ILS was meeting the evolving needs of our public and our staff. And that is exactly what Polaris has done,” said Kim, Bolan, Chief Operating Officer at Allen County Public Library.
“What I love about the Innovative team,” she elaborated, “is that they really seem to care, and they want us to succeed. They’re committed to getting things to work the way we need them to work specifically for our library and community.” 

We are proud to partner with ACPL on this transformational journey and look forward to supporting their mission of lifelong learning and discovery.

Discover how ACPL is transforming its library experience with Polaris and Vega – read the full case study here.

To learn more about how Polaris and Vega can enhance your library’s services, you can visit our website. 

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Rochester Hills Public Library (RHPL) has been a cornerstone of the Rochester, Michigan community since its establishment in 1924. Serving over 110,000 patrons across Rochester, Rochester Hills, and Oakland Township, RHPL offers a wide array of services, including physical materials, eBooks, digital resources, and diverse programs that cater to all age groups. As RHPL approached its centennial anniversary in 2024, the library recognized the need to modernize their digital presence to provide a seamless and personalized experience for its patrons. 

The Challenge: A fragmented patron experience 

Before implementing Vega LX, RHPL relied on multiple isolated systems to manage website interactions, catalog searches, and patron communications, resulting in a disconnected user experience. The lack of cohesion made it difficult for RHPL to present a unified digital presence, causing frustration for both patrons and staff. 

Another major challenge was integrating RHPL’s user-tested menu across all platforms, ensuring easy navigation and accessibility. The library also sought a solution that would allow for personalized experiences, connecting patrons with content and services relevant to their interests. 

The Solution: Implementing Vega LX for a cohesive approach 

RHPL turned to Vega LX, an intuitive and comprehensive engagement platform, to address these challenges. Vega LX enabled RHPL to unify their website, catalog, and patron communications under a single, connected system. This allowed the library to: 

• Ensure a consistent look and feel across the website, catalog, email, and SMS communications. 
• Deliver personalized experiences based on patron preferences, interests, and borrowing history. 
• Streamline patron communications by automating relevant notices and recommendations. 

“When we heard about Vega and talked about our vision for a beautiful, new, active catalog experience that would match the notification experience and eventually match the website experience, that was a big drawing point for us,” says Derek Brown, IT Director at Rochester Hills Public Library. 

The Results: A unified and engaging patron journey 

Since adopting Vega LX, RHPL has seen a transformation in the way patrons interact with the library. The new system has improved accessibility, making it easier for users to find and engage with library resources. The seamless integration of the website, catalog, and communications has eliminated inconsistencies, leading to a more intuitive and enjoyable patron experience. 

Additionally, RHPL staff can now efficiently manage patron interactions without juggling multiple systems. The ability to personalize patron engagement has strengthened connections between the library and its community, fostering greater interaction and satisfaction. 

Looking ahead… 

With Vega LX, Rochester Hills Public Library has successfully modernized its patron engagement strategy, creating a more unified, user-friendly experience. As libraries continue to evolve in the digital age, RHPL’s approach serves as a model for how technology can enhance community engagement while preserving the personal touch that makes libraries essential. RHPL has not only improved their digital presence but also reinforced their mission of delivering a patron-centered library experience. The future of library engagement is here, and RHPL is leading the way. 

Want to know how they did it?  Download the free case study to learn more details! 

The post Rochester Hills Public Library redefines patron experience with Vega LX appeared first on Innovative Interfaces Inc..

With LX Starter, libraries leave a lasting impression, sharing beautifully branded, clear messages that inspire and engage their patrons. If you want to watch the webinar, you can find it here. 

Today, we explore key questions about LX Starter for consortia and how consortia libraries can maximize its benefits. 

Is it required that all member libraries in consortia use LX starter? 

• No, it is not required. Member libraries can decide whether they want to send notices through LX Starter or not. 

What benefits do you have as a member library in a consortium? 

• Each member library can customize notices with its own branding and location-specific details. They can also log in and apply library-specific settings independently, without affecting other member libraries’ configurations. 

How can a library consortium get LX Starter? 

• Consortia using Polaris 7.4 or Sierra 6.2+ can install LX Starter by contacting their account manager for more information. We’ve made it easy for consortia to implement LX Starter – not all member libraries need to have it. Implementation for consortia usually takes a couple of weeks and our support team is available to you even after going live. 

What specific capabilities does LX Starter provide for library consortia? 

• Consortium administrators can centrally manage access, settings, and configurations while allowing individual libraries to maintain their own branding and custom notices. They can also track email performance metrics across all member libraries, including delivery, open, and click rates. 

How does LX Starter support multi-lingual patron communications? 

• LX Starter enables libraries to send notices in a patron’s preferred language, ensuring better communication and accessibility for diverse user communities. 

Recently released… 

Some of the most important ones on our agenda are increasing the number of language templates and introducing new pickup areas to Polaris, which means matching that option in LX Starter. All releases can be found on our roadmap. 

Up next… 

Next for LX Starter is Journeys, which will allow each library to further personalize patron experience by introducing patron registration, anniversary and renewal notices. More on this soon! 

Idea Exchange allows the Innovative community to provide input regarding priorities for new areas of development as well as enhancements to existing Innovative products. It is open to all Innovative customers, from front-line staff to directors, to submit, comment on, and vote for ideas for product enhancements. You are not required to be a member of IUG to contribute to Idea Exchange. 

Innovative, part of Clarivate has further developed MEEP in collaboration with IUG for members only. Check how you can join here and make your vote count! We will share an overview of which ideas made it on our Roadmap at the IUG. We hope to see you in Denver for our Annual Conference March 13-15th  – register now! Read more about what you can expect here. 

To learn more about LX Starter* and how it can help you build stronger connections within the community, check out this fact sheet.  To install LX Starter for your library or library consortium, contact us.

* LX Starter is included with the Sierra and Polaris ILS subscription. 

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Innovative, part of Clarivate, is pleased to share that the Ypsilanti District Library (YDL) has completed a successful six months of using the Polaris Integrated Library System (ILS) to manage library operations.

Founded in 1868, the Ypsilanti District Library has a long history of serving the greater Ypsilanti area through discovery, education, and partnerships. Today, with three branches, a bookmobile, and an extensive collection of items to read, listen to, watch, cook with, play games with, garden with and more, YPL remains dedicated to its mission of building a thriving, highly-connected community supported by innovative resources and exciting learning opportunities.

“Polaris has unquestionably streamlined our daily operations,” said Julianne Smith, Assistant Director of Ypsilanti District Library. “The software is intuitive and has greatly improved our workflow efficiency, allowing us to focus more on serving our community.”

For more information about YDL’s programs and services, visit Ypsilanti District Library.

Polaris provides an intuitive web interface that brings the full power and functionality of the integrated library system (ILS) to the web browser. Polaris can be used on a computer or tablet, freeing staff to connect with patrons and complete tasks wherever it is most convenient – even outside the library walls.

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Chicago Public Library (CPL) has been offering free, welcoming spaces for all Chicagoans to gather, learn, and grow. With around 5.7 million volumes, it ranks as the ninth-largest public library in the U.S. Across 81 branches, CPL delivers innovative library services, technologies and tools to empower residents, such as its Innovation Lab, featuring a Maker Lab with 3D software, milling machine, laser cutters, and 3D printers. Serving as a vital “third place,” CPL enriches lives with diverse collections, partnerships, and programs dedicated to all age groups. You can attend yoga classes, join a tour of American Indian & Indigenous Studies Collection, guided by a subject specialist librarian, or take your kid to one of many story time events. In 2023, CPL celebrated its 150th anniversary, highlighting its enduring impact on the city. 

“Chicago Public Library is excited to start using LibraryIQ to better understand and address patron needs, customize collections and resources for the Chicago community, and make data-driven decisions that optimize our resources,” says Lindsay Laren, Assistant Commissioner of Collections, Content & Access at Chicago Public Library. 

To learn more about how LibraryIQ empowers libraries to make informed decisions based on comprehensive analytics, enhancing their operational efficiency and strategic planning capabilities, register to watch the recording.   

At Innovative, we’re proud to provide tools like LibraryIQ, designed to help you make impactful decisions that align with your mission to serve patrons better. LibraryIQ helps optimize collections, anticipate user needs, and deliver exceptional patron experiences. With a focus on enhancing community engagement and efficiency, it’s the ultimate solution for libraries looking to harness the power of data.  

Contact us to find out more and gain real-time insights on current trends so you can modernize your library today. 

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Established in 1961, SCLS is one of 23 public library systems servicing more than 740 locations across New York state. The SCLS exists to help local public libraries provide the best in traditional and innovative public library service to the people of Suffolk County. 

“We are incredibly excited to have partnered with Innovative to develop Vega Discover,” stated Nicole Turzillo, Administrator for Technology Services at the Suffolk Cooperative Library System. “This multi-year project reflects our commitment to providing patrons with the best possible catalog. Vega Discover offers patrons a more intuitive and efficient way to explore and access our extensive collection of books, eBooks, movies, and more. We are confident that Vega Discover will significantly enhance the library experience for all.” 

Suffolk joined the Vega Development Partner Program when the vision for the Vega Library Experience platform was in its initial stages. In addition to launching Vega Discover as their primary catalog, they have also created a Discover kids catalog for young readers, which helps their mission to serve the community better and personalize the patron experience.  

Vega Discover is built for serving diverse communities and providing personalized experiences through: 

• A responsive and accessible interface, designed for patrons of all ages and abilities 

• A custom and curated experience through themed catalogs, Showcases, enrichment content, and more 

By streamlining resource discovery and promoting engagement, Vega Discover enables libraries to better serve their patrons. You can eliminate endless scrolling for patrons with intuitive search results that combine all formats and editions into a single search result with one smart “hold” or “check-out” button, simplifying workflows and offering at-a-glance availability. 

Vega Discover is a part of the Vega Library Experience (LX) suite of unified solutions built to manage a full range of library programs and services while enhancing daily engagements with patrons, staff, donors, and community members. Vega LX modules integrate with the Polaris and Sierra ILS to create one, highly efficient library ecosystem. 

To request a demo, contact us here. 

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This milestone marks an exciting transformation for a library system that has proudly served its community for over a century. Located just four blocks from the U.S.-Mexico border, Nogales Santa Cruz County Public Library stands at the heart of a vibrant, international community. With four locations and a dedicated team of ten staff members, the library continues its legacy of service by transitioning from Millennium to Polaris after 20 years.  

The move to Polaris empowers the library with state-of-the-art tools to update and manage their records efficiently, enhancing their ability to connect users with the resources they need. Their new Vega Discover catalog is available to the community, offering an intuitive and modern search experience for patrons. 

“Polaris is transforming how we manage and share our library’s resources,” said Karina Martinez, Library Supervisor at Nogales Santa Cruz County Public Library.
“The platform enables us to streamline our workflows, improve access to materials, and continue to serve as a welcoming space where our community can learn, explore, and grow.” 

With Polaris, the Nogales Santa Cruz County Public Library has gained a powerful ally in their mission to serve their community of nearly 50,000 patrons. 
 

To learn more about the Polaris ILS or Vega Discover, visit iii.com or contact Innovative today.  

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Key Enhancements and Improved Library Operations 

In 2024, we released Sierra 6.2 and Sierra 6.3. With input from our users, we’ve introduced batch cancelation of order records, placing holds on multiple volumes, and a new Scoping Rules function to simplify catalog management.

Building on this foundation, Sierra 6.3 introduced updated SMS integrations, a new Load Table editing platform, and additional user-requested features. Enhancements also included support for home pickup logic via API, improved tools for managing review files, and certified compatibility with RedHat and Oracle Linux 9.

These updates streamline library operations, introduce new staff permissions, and enhance security, showing our commitment to continuous improvement. Additionally, Innovative Phone Alerts for SMS allow libraries to send text notifications to patrons about overdue items, available holds, and canceled holds, improving communication and engagement.

To explore these updates in greater detail, join our upcoming webinar on Sierra 6.3

In addition, we launched a free, self-paced Sierra Load Profile Training on the Innovative Training and Learning Center. This online course includes more than eight hours of video content — but don’t worry, there’s a checklist to help you keep track of your progress. We know managing your Sierra system well is important to you and this is a great opportunity to improve your knowledge of the system and optimize data workflows.

Unlimited number of Sierra Web users

To expand Sierra Web access for more staff users, we’ve enhanced its scalability by setting up and load-balancing multiple instances.

So far, we’ve upgraded 15 customers to unlimited Sierra Web capacity, demonstrating our commitment to providing flexible, high-performance solutions that support libraries in maximizing productivity and user accessibility.

Libraries can now make full use of Sierra Web without restrictions, as there is no longer a limit on the number of users.

If you’d like to learn more, feel free to reach out to us.

Evolving Sierra: Roadmap Shaped by IUG and Idea Exchange

The Idea Exchange is a collaborative space where any and all Innovative customers can share feedback and ideas that inform the development of our solutions. 
By visiting the Idea Exchange community page or submitting ideas directly through Innovative’s Idea Portal, users can comment on and upvote suggestions that matter most to their libraries. 
 
Join us at the IUG conference in Denver from March 13–15!  
Visit Clarivate’s booth to explore new features, connect with our team, and get insights into the product roadmap. 

Strengthening Our Commitment to Sierra’s Growth 

Additionally, we’ve increased our engineering and development resources for Sierra and have additional staff in our Denver office.
By doing this, we reaffirm our commitment to building upon this year’s successes and continuing our partnership with libraries worldwide in the years to come.

Dial-a-Story 

Libraries can now enhance community engagement with Dial-a-Story, an easy-to-use service powered by Innovative Phone Alerts (IPA) that allows patrons to access library content by phone anytime, anywhere.  
 
Dial-a-Story integrates seamlessly with IPA’s automated phone messaging, ensuring reliable and personalized access to library content.  
 
Whether serving young readers, seniors, visually impaired, or homebound patrons, this feature provides a consistent and branded way for libraries to reach their communities. Library staff can easily upload, manage, and refresh content each month, keeping offerings engaging and up to date. 

Celebrating our community 

It’s exciting to see what our Sierra libraries have accomplished this year! From prestigious recognitions to major system upgrades, our community continues to innovate and enhance library services. Libraries across the country have embraced new technologies, improved discovery and management tools, and strengthened their systems with Sierra’s functionality and security.  
 
Here are some of the inspiring stories from our library partners: 

• Congratulations to these Innovative libraries named 2024 ULC Top Innovators! 

• Weber County Library in Utah launches Vega Program 

• Kitchener Public Library Upgrades Discovery and Event Management with Vega LX 

• The New York Public Library launches LX Starter 

• Minuteman Library Networks Selects Sierra for its Shared Integrated Library System Based on Functionality and Security 

• Mid-Hudson Library System launches modern patron email notices through LX Starter for consortia 

• Chester County Library System uses Vega Promote to connect with their community 

• Fauquier County Public Library launches Vega WebBuilder 

• Sullivan County Public Library Launches New Website with Vega WebBuilder

As we celebrate these accomplishments, we remain committed to delivering powerful and flexible solutions that empower libraries to serve their communities effectively.  

To learn more about Sierra, you can visit the website.  

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I attended my first Innovative Users Group (IUG) conference in 2018 in Orlando, Florida. I was a brand-new systems administrator and knew almost nothing about administration for an integrated library system and even less about the IUG. At the conference, meeting a whole community of people in similar roles and attending sessions that illustrated the range of systems work was wonderful and inspiring.

During my time on the Polaris-Innovative Advisory Council (PIAC), I really began to feel the sense of community among Polaris and Innovative users and to develop a relationship with members of the Innovative, now Clarivate, staff. Because of this support, I felt confident enough to put my name forward for the IUG Steering Committee. Learning about and contributing to the development of IUG through the informal mentorship that is built into the Steering Committee is already having a profound impact on me and on my career.

I will never forget the excitement of IUG 2023 in Phoenix (the first in-person conference after the pandemic), and the pleasure of gathering together with the IUG and Clarivate community continues to increase as I deepen existing friendships and make new ones.

IUG offers so many points of connection among libraries and with Clarivate. Resources like the Discord chat (invite link here), the IUG Forum, the monthly Zoom Forums, and the MEEP process are all opportunities to learn, to share knowledge, and to have a sense of community. I look forward to seeing everyone in Denver!

Be part of the IUG community – register now and join us in Denver!

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As we look back at 2024, it was an exciting year for Innovative and our library community. We’re celebrating the standout moments of the year by showcasing the most-read articles and resources that had everyone talking. Here’s a look at the topics that were most popular across our website:

LX STARTER  

Since LX Starter’s launch less than 2 years ago, 174 Sierra and Polaris libraries have implemented this groundbreaking, integrative solution to automate and personalize patron email notifications. More than 25 million emails have been sent to library users through the Library Experience (LX) Starter suite since January 2024. Impressive! 

LX Starter also added support for library consortia in 2024, providing member libraries with tools to create branded email notices while allowing central offices to manage them seamlessly. Developed in collaboration with eight consortia, this solution reflects real-world testing and feedback.  

If you are thinking of adding LX Starter to your library and expanding community reach, remember that it comes at no additional cost for Sierra and Polaris libraries and has an easy web-based design interface. You can download the LX Starter Fact sheet here or watch our LX Starter Webinar on best practices. With over 29,000 searches for LX Starter, improving patron communications is our most popular topic of the year. 

POLARIS 

Our customers report spending 70% less time on catalog management and maintenance after implementing Polaris – an incredible testament to Polaris’s ease of use and efficiency. Talk about saving time while delivering excellence! Polaris is powerful, but combined with our Vega LX suite, you get access to a wide range of tools all within one single, secure ecosystem. 

We understand how essential it is for libraries to stay current, which is why we always make it a priority to showcase and explain every enhancement made to our award-winning ILS. With biannual rollouts, Polaris keeps your library equipped with the latest features, and you can explore what’s new by watching our latest webinar here or reading the release notes.  

To learn more about Polaris and how it integrates with the Vega LX engagement suite, download our portfolio overview. 

SIERRA  

“Better than any other ILS I have used,” said one Associate Director in our customer survey, so it’s no wonder that our customers have searched for Sierra updates 19,256 times on our website this year. The latest Sierra version 6.3 brings us an exciting array of updated features that can be found on our Roadmap. 

Sierra is used by many of the largest libraries in the world including New York Public Library (New York), Cincinnati and Hamilton County Public Library (Ohio), Tulsa City-County Library System (Oklahoma), San Francisco Public Library (California), Montreal Public Library (Canada), Auckland Libraries (New Zealand), and Malmo Stadsbibliotek (Sweden).   

With active development and user-driven enhancements, each Sierra release brings to life new features inspired by your ideas through Idea Exchange, alongside user experience improvements, API extensions, and workflow efficiencies. Your voice drives these updates, making Sierra a platform that evolves with your needs and visions. 

Want to find out how Sierra can help you increase staff efficiency? Check out our brochure here.  

LIBRARY IQ 

In early 2024, we proudly announced our partnership with Library IQ, and since then, we’ve heard from many libraries interested in this game-changing solution. Library IQ leverages real-time data to deliver actionable insights, empowering libraries to excel in collection management, service development, patron engagement, and strategic planning. 

Customers love that Library IQ: 

• Integrates seamlessly with Innovative’s Sierra and Polaris library systems and  

• Allows libraries to maintain relevant collections 

• Helps them visualize patron engagement in real time   

Want to learn more? Download the Fact sheet here and watch our in-depth webinar here where we show how this incredible tool can elevate your library’s performance and impact. 

VEGA LX SUITE 

We started with a vision to help libraries around the globe engage their local communities and personalize how they interact with their patrons. Now it’s an active and integrated ecosystem that includes Vega Discover, Promote, WebBuilder, and Program. These products all focus on improving your patron relationships and expanding community impact.  Our customers say that Vega LX tools help their patrons find resources easier and contribute to seamless workflows across platforms for library staff. 

These tools enable your library to connect with patrons more easily and attract both younger and older generations alike. If you are looking for the best strategy on how to utilize social media in today’s ever-evolving library world, find out more here. 

WRAPPING UP… 

Get ready for another exciting year with us! Innovative maintains close collaboration with its customer community to ensure our products deliver the most effective library services platform, empowering libraries to achieve greater efficiency. 

We are looking forward to seeing some of you at our annual Innovative User Group Conference in Denver March 13-15,  2025. Customers play a key role in driving enhancements, supported by a consistent development process and dependable release schedule. Find out more about the IUG 2025 here. 

If you’d like to get involved with product development cycles, you can view our product roadmaps online, sign up for Idea Exchange, or become a member of the IUG for additional product development conversations. 

Contact us to find out why our products are the perfect choice to prepare your library for the future. 

Cheers to 2025 – and a happy new year!

The post Innovative Wrapped 2024: Top searches and topics  appeared first on Innovative Interfaces Inc..

Innovative, Part of Clarivate

Sierra 6.3

Sierra, trusted by some of the world’s largest libraries, such as the New York Public Library and Auckland Council Libraries in New Zealand, continues to set the standard for powerful and flexible library management platforms. 

 
With the release of version 6.3, Sierra builds upon this solid foundation by incorporating user-requested features that were developed collaboratively with the vibrant IUG (Innovative Users Group) community alongside streamlined processes and certified support for RedHat and Oracle Linux 9.  
Idea Exchange a tool leveraged by the IUG community for feature voting, continues to play an integral role in shaping Sierra’s ongoing evolution.

Sierra 6.3 introduces several notable updates including: 

• Sierra SMS Integration – New integration for Sierra libraries to enable the SMS notification service of Innovative Phone Alerts to send patrons text messages about overdue items, available holds, and cancelled holds. IPA SMS for Sierra is currently in beta testing. To utilize this service, an additional subscription is required. For more information, contact your Account Manager.  

• New Load Table Editing Platform – The Sierra staff client now features a new Load Tables function, allowing authorized users to view and edit load tables, export and import files, and modify existing files.  

• Support for Home Pickup Logic via Sierra API – The Sierra API now employs the same home pickup rules as Vega Discover, WebPAC and Encore. As a result, patrons are prevented from selecting invalid pickup locations when requesting items from a local library.  

• Add Record to List Functionality – Staff users can now add any open record in Sierra to a review file, provided the review file’s status is marked ‘complete’ and the user has access to it.  

• Clear JAR Cache Files – Users now have the ability to clear JAR cache files within the Sierra Desktop App (SDA). This ensures new JAR cache files are downloaded upon the next launch.  

• Navigate from Create Lists to Global Update/Rapid Update – A new “Send To” option on the Tools menu makes it easier to open the review file in either Global Update or Rapid Update.  

• Reduce Time for Patron Record Payment Lock – When attempting to access a patron record locked due to a fine payment process, staff members now have the option to clear the lock or wait for it to expire automatically. 
   

• Certified RedHat and Oracle Linux 9 Support – Sierra 6.3 is certified to run on RedHat and Oracle Linux 9, ensuring robust and reliable performance.  

Additionally, Sierra integrates seamlessly with tools such as LX Starter for email notices, Innovative Phone Alerts, Vega Discover, Summon, Vega Promote, and LibraryIQ.
Sierra APIs are continually developed and extended, supporting additional integrations with many third-party solutions.
 

For a comprehensive feature list, read the full Sierra 6.3 release notes (login required) on Supportal. If your library uses a hosted Sierra system and is ready to upgrade, complete the Sierra Upgrade Request form on Supportal. Please note that starting from Sierra 6.1, Sierra releases are certified to run on Oracle Linux 8, which may require an operating system upgrade.  
Read the full Sierra supported technology matrix on the Supportal. 
 

To explore these updates in greater detail, join our upcoming webinar on Sierra 6.3:

Whats New In Sierra 6.3

February 20 | 1pm ET 

Save Your Spot Now 

Finally, to learn more about Sierra, you can visit the website.  

Support Note: Hosted users can find information about their server status by clicking here.  

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Innovative, part of Clarivate, is pleased to announce that four of our library solutions were awarded recognition in LibraryWorks’ Modern Library Awards (MLAs). The MLAs recognize the top products and services in the industry, based on criteria such as functionality, value, and customer service. Over 80,000 librarians participated, evaluating and scoring product submissions that they were familiar with.

Innovative is committed to developing solutions that support library staff, patrons, donors, and communities.  Earning MLA recognition highlights our dedication to enhancing existing products, innovating new library solutions, and ensuring they deliver user-friendly experiences. 

“We are thrilled that these products have been recognized for their innovation and impact, reaffirming our commitment to empowering libraries with the best tools to serve their communities,” said Yariv Kursh, Innovative Senior Vice President and General Manager. “This recognition is a testament to the dedication of our team and the trust our library partners place in Innovative to drive their success.” 

Innovative received recognition for the following products: 

PLATINUM distinction for Polaris with a score of 9.11/10 

The Polaris Integrated Library System (ILS) is a trusted and flexible solution that offers intuitive, web-based access for staff and customizable settings for each library. Polaris includes robust APIs and can integrate with third-party vendors and other resources outside the library. 

One MLA judge wrote on their evaluation: “We switched from (competitive product) to Polaris over 6 years ago and have been happy with the switch, including adding on complementary services. We just executed another 6-year contract because we’re so happy with our experience with Polaris and working with, now, Clarivate. I trust them in their forward-thinking development of services.” 

See it for yourself and request your personalized demo with no commitment here. 

PLATINUM distinction for Vega Discover with a score of 9.04/10 

Vega Discover is an engaging online catalog for patrons. Leveraging linked data and a simple user interface, libraries can offer an experience that not only meets the needs of their patrons, but sparks curiosity and discovery.   

One MLA judge shared with us: “Leveraging Vega Discover Premium has led to dramatic improvements in our public-facing interfaces. One key aspect we appreciate is the platform’s rapid development cycle, which consistently brings valuable enhancements that we can customize to meet the evolving needs of our patrons. We believe that the Vega Discover platform is well-positioned to remain the best patron-facing web experience available for the foreseeable future, thanks to its strong development roadmap and strategic partnerships with library systems like ours.” 

Request a free demo today and see how you can simplify search and amplify access for your community today! 

PLATINUM distinction for INN-Reach with a score of 8.91/10  

INN-Reach is a streamlined and cost-effective way for libraries to provide their communities with access to materials beyond the current library collection. Staff appreciate the automated processing, while borrowers appreciate the easy request process. 

One MLA judge wrote: “Our library system has been a long-time and satisfied user of Innovative Interfaces’ INN-Reach product, which has become an essential tool for us. The platform seamlessly integrates our shared resources, allowing us to provide expanded access to materials across the network, greatly enhancing our patrons’ experience. The ease of use, stability, and consistent performance of INN-Reach make it a key element of our library operations. One feature we particularly appreciate is the robust circulation and borrowing functionality, which helps streamline workflows for both staff and patrons.” 

Curious to see how your library can enhance resource sharing, reduce costs and improve patron satisfaction? Request your free demo here. 

GOLD distinction for Mobile Worklists with a score of 7.9/10 

This mobile app for library staff provides a wide range of features for Sierra libraries, from digital pick lists to inventory and weeding support to mobile circulation features. Mobile Worklists has received honors from the Modern Library Awards for 10 years in a row, including eight Platinum distinctions and two Gold distinctions. Mobile Worklists is available through Google Play and the Apple store. 

One MLA judge said: “This app has saved us a lot of time and effort with circulation and technical services projects.” 

Mobile Worklists empower you to work smarter, faster, and greener. Give your workflow a boost and explore the convenience of Mobile Worklists today! 

For more information about us and our award-winning products, please visit www.iii.com or contact us here. 

About LibraryWorks

LibraryWorks helps administrators make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Their family of resources can help you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job. 

About the Modern Library Awards program 

The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems. 

For complete survey results, visit the Modern Library Awards website. 

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If you’ve never been to an IUG annual conference before, it’s an amazing three-day event where users of Innovative library software (SierraTM, PolarisTM, VegaTM LX, etc) come together to share best practices, engage with Innovative staff on product development, and connect with colleagues just like you. Here are a few highlights of what’s to come:  

• Preview the conference topics and preconference sessions on the IUG website 

• Discover some of last year’s most popular presentations 

• Leave space for Swag. In addition to our annual notebooks and pens, we’re adding something new to the swag bag! 

• Book your hotel room before February 7 to lock in the group discount 

• Check out the Local Arrangements page for planning your time in Denver 

Invest in your Skills and Growth 

The IUG pre-conference session held on March 12, 2025, is an amazing opportunity to invest in your skills and personal growth. Join the conference a day early to attend one of these sessions: 

• IUG Hackathon 

• Library Website Design and Construction Best Practices 

• Polaris Academy: Skills Refresher and Accelerator 

• Sierra Academy: Skills Refresher and Accelerator 

• Vega LX Academy: Advanced Skills 

• From Simply Reports to Bulk Changes: Reports and Correcting Errors in the Catalog 

More Time to Connect 

Our opening day of the conference will look a little different this year. We are foregoing an external keynote speaker to create more time for user presentations, library stories, networking and more.  

Plan for Altitude 

Denver is the mile high city for a reason! It sits at 5,280 feet of elevation. Travelers from sea level can often be affected by the altitude. Plan ahead for the change. You may want to arrive a day early to help your body acclimatize. Pack extra electrolytes (powdered, single-serve options travel easy) and ibuprofen or other medicine for headaches. We’ll have extra supplies on hand at the conference too. You may want to limit alcohol and caffeine to ease the adjustment. Pack a book or board game to share with colleagues! 

Innovative, part of Clarivate, is pleased to collaborate with the Innovative Users Group and to participate in the IUG 2025 conference. We encourage all libraries using an Innovative product to join the users group. 

The IUG is a user-led group, independent of Innovative, and member fees go directly to the user group. If your library is not a member of the IUG, then everyone at your library can join for one annual payment of $220 or less. The benefits of IUG membership include access to the annual conference, including attending meetings and downloading program materials. For those who can’t attend the in-person conference, there are still a wealth of benefits of membership including participation in monthly online forums; access to locally developed resources by other users; membership to regional IUG groups and events, and the ability to chat with other users when you need help. 

Visit the conference website for more information or if you still need to register. We hope to see you there!

Still not sure? See what librarians have to say about the value of the IUG in these guest posts:  

• How The IUG Helped Me: Colleague Connections, Job Support, and Career Changes  

• A Closer Look at the Innovative Users Group: Highlighting the Benefits of Membership   

• Making Connections and Finding Community at IUG  

• I Found New Skills and a New Career through the IUG  

• From Unsure to Confident: The Value of the IUG

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But as libraries have expanded, whether as part of large academic institutions or public libraries, there may be multiple areas in the library to pick up an item – perhaps at a desk in the children’s section, within the architecture section of the library, or at a self-service locker. 

Innovative, part of Clarivate, is pleased to announce that institutions that support multiple pickup areas at the same branch can now allow patrons to select among multiple pick-up areas at that branch within the Vega, Discover interface. 

When a branch has multiple pick-up areas configured in Polaris, these locations appear as a drop-down list on the “Place Hold” screen.  

In addition, patrons can define a Preferred Pickup Area within their Preferred Pickup Location.  

Furthermore, when an item is ready to be picked up, LX Starter supports displaying the correct pick-up area on the email sent to the library patron. 

This LX Starter feature will require Polaris 7.5 or above. 

Innovative is committed to providing libraries and communities with the tools they need to thrive.  

Learn more about Polaris, Vega Discover, or any of the Vega LX suite of solutions at iii.com. 

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During the session, Tom Jacobson, Innovative Vice President for Product Management; Asaf Kline, Vice President of Library Solutions for Ex Libris; and Katie Birch, Senior Director of Product Management for Ex Libris, will address how statewide resource sharing makes an impact; not simply checks a box. 

To learn more about COSLA, visit COSLA – Chief Officers of State Library Agencies Home  

Innovative and Ex Libris offer the resource-sharing solutions INN-Reach^TM, Rapido^TM, and RapidILL^TM to help libraries provide exceptional service to their patrons and extend the reach of their collections through automated, user-friendly workflows. 

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If your library staff are regularly updating their Vega Discover Showcases, then they’ll love our new features in Vega Promote and LX Starter to make sure the most up-to-date resources and cover art are included in every email. Recent releases for Vega Promote and LX Starter, based on library feedback, deliver key updates that simplify workflows for including Discover Showcases in emails and managing patron records.  

New features include: 

• ‘Set It and Forget It’ Showcases in Emails 

Your emails now automatically feature the latest Discover Showcase updates, ensuring fresh content for both marketing and notice emails, so your staff can focus on connecting with the community instead of time-consuming administrative tasks. Before sending, the system checks for the latest Showcase and updates it if needed, bringing in fresh titles. Plus, we have a proofing method in place that ensures there are no empty showcases in emails. These features are available in our LX Admin interface for library staff, used by both Vega Promote and LX Starter customers. 

“When adding Showcases from saved searches, you can truly set it and forget it – your emails will always deliver the latest Showcase content automatically. Any update to a Showcase will also sync before each email send, so there’s no need to revisit it,” says Taylor Fisher, Senior Product Manager. 

• Additional Language Templates for All Notice Types 

Now libraries can have up to five templates (including the default template) per notice type in LX Starter. This allows you to better serve multilingual communities by offering library email notices in more languages. 

• Deleting Patron Records – Sierra Phase 1 

For libraries using Sierra 6.2, Super Admins and Admins now have an additional option for managing patron records within LX Admin. The admin roles in LX Admin can now delete patron records from the interface. The system verifies with Sierra before deleting a patron record, and if the deletion is approved, records are removed from both the ILS and LX Admin. If the ILS blocks patron deletion, the patron record remains in both systems. Deletions made in the ILS also sync with LX Admin for seamless updates. As we build an interconnected ecosystem for library management and community engagement, this two-way functionality enables libraries to see all of their contacts and make decisions from either interface. Libraries on Polaris will receive this functionality in a future release for the Vega Library Experience modules. 

Do you want to know about how LX Starter helped The New York Public Library connect more easily with their patrons by sending customized notices?  Read more about it here.  

Rochester Hills Public Library uses Vega Promote to modernize patron communication and foster a seamless experience for their patrons across catalog, email, and SMS. Read more about their launch of Vega Promote on our website or download their full library story here. 

Our Vega LX modules are new and improved every two weeks. If you’d like to stay up to date on what’s new in Vega, sign up for our release notes. Users with access to the Support website can sign up for the release notes and help register colleagues as well. You can also view all release notes for Vega Promote and LX Starter when logged in to the Innovative Knowledge Portal. 

Do you want to keep your patrons informed with relevant emails? To find out more about Vega Promote or any solution in the Vega LX engagement suite, contact us today.  To learn more about LX Starter* and how it can help you build stronger connections within the community, check out this fact sheet.  

* LX Starter is included in the subscription costs for the Sierra and Polaris integrated library systems. 

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Innovative, part of Clarivate, recently launched new SMS and telephony notifications for Polaris library patrons through Innovative Phone Alerts.

Three Polaris libraries participated in beta testing of the new alerts through a variety of combinations: SMS notifications, outbound phone notifications, and inbound phone answering. 

These new solutions are modern, cloud-based options with easy set up and management for library staff. They integrate with the Polaris notices and policies and can be scheduled to send on a recurring time that works for the library. This means wherever patrons are, they can be conveniently informed when their library hold is ready, or reminded when checked out materials are due.  

“Most of us are used to getting phone calls or text reminders from retailers and doctor offices. Why shouldn’t that also be true for library reminders?” asked Tom Jacobson, Vice President of Product Management at Innovative. 

Patrons love that SMS messages are short, succinct, and easy to read. Staff love that the system is low maintenance.   

Libraries who purchase an Innovative Phone Alerts package can also add on Dial-a-Story at no additional cost. This service allows libraries to place audio content on a phone line for patrons who need an option to call in and listen. Libraries can set up a menu of options where patrons can choose to listen to a reading of the week’s events, staff reading a book, a podcast, a poem, or anything they imagine. 

To learn more about these new solutions, you can download one or all the following brochures: 

• IPA Telephony 

• IPA SMS 

• Dial-a-Story 

Voice and SMS notifications are available for all Polaris libraries. Contact an Account Manager to learn more or request a demo. 

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Innovative, part of Clarivate, is pleased to announce that our trusted partner over the years Long Beach Public Library has selected the Polaris ILS to replace their current Sierra system and has added Vega Discover as their new discovery layer.

The Long Beach Public Library (LBPL), CA has provided free, equal access to information, education, and community resources since 1896. With unique collections and archives on Long Beach’s history, LBPL is a valuable resource for historical and genealogy research. The library offers computers, high-speed internet, and digital tools to bridge the digital divide, supporting literacy, language learning, and civic engagement. Since 1996, the Long Beach Public Library Foundation has fundraised and advocated for equal access to literacy, education, technology, and essential community resources through the Long Beach Public Library. 

You can see their beautiful new Vega Discover here. 

About Polaris and Vega Discover 

Polaris offers a user-friendly web interface that brings the full power of the ILS to any web browser, allowing staff to work seamlessly from a computer or tablet, freeing them to connect with patrons and complete tasks wherever it is most convenient – even outside the library walls.  

Vega Discover is the responsive and accessible discovery module of the Vega Library Experience (LX) suite of patron engagement tools. Discover how the Vega Library Experience (LX) platform can streamline your library’s communications and promote your full range of materials, events, and services – all in one cloud-based platform. Vega LX works seamlessly with ILS solutions Sierra and Polaris.  

To learn more about the Polaris ILS or the Vega LX,  contact Innovative today.  

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As 2024 draws to a close, we’re excited to share the impactful features, improvements, and bug fixes that have enhanced your library’s event management experience. With regular Vega

Patron Experience

We understand that your priority is creating a more intuitive user journey and fostering a stronger sense of community. To support this, we’ve introduced several enhancements: 

• Improved Booking View: Patrons can now easily navigate room and equipment bookings thanks to updated booking notices and session-specific cancellation options. 

• Multi-lingual Support: With the addition of right-to-left (RTL) compatibility, we’ve made the platform more accessible than ever before. 

• Streamlined Event Information: Automated event flyers now display room locations and include online event URLs in confirmation emails for hybrid events, ensuring patrons have all details upfront. 

Integrations and Platform Connectivity 

Integrations are key to a seamless library ecosystem, ensuring that various tools and platforms work together to deliver a unified experience for both patrons and staff. Recent updates include: 

• Website Events Widget: This user-friendly widget allows libraries to seamlessly showcase upcoming events on their websites, no coding required. With just a few clicks, you can embed event details, boost visibility, and engage your community with real-time updates. Whether you’re promoting a local author talk, a children’s program, or a special event, this tool ensures patrons always have access to the latest events. Customers are excited to connect with patrons more effectively, creating a dynamic online presence that enhances participation and strengthens community ties. 

• Improved API Consistency: Updates to API endpoints, such as returning consistent booking fields and respecting booking open/close dates, enhance developer reliability. 

• Expanded Parent Relationships: Rooms can now have multiple parent relationships, making hierarchical management more flexible. 

Staff Experience  

In response to user feedback, we’ve made several updates to improve usability and streamline operations: 

• Improved Booking Management: Staff can now adjust set-up and cleanup times for room bookings, manage bulk bookings outside regular hours, and customize email templates for event notifications. 

• Organized Event Handling: Event settings now separate public and private categories, improving organization and enabling targeted staff filtering. 

• Simplified Tools: New tools like the room calendar include links to connect staff to the booking page and advanced error notifications for equipment bookings make daily tasks more efficient. 

Marketing and Branding  

Your library’s brand is more than just a logo – it’s your reputation with your community. We’ve introduced updates that elevate your promotional materials and ensure they reflect your unique identity. Key updates include: 

• Customizable Flyers and Brochures: Adding professional touches like footer images enhances your library’s brand, ensuring that communications reflect your unique identity. 

• Actionable Messaging: Updates to default text on flyers ensure promotional clarity, especially for in-person or off-platform bookings. 

• Patron-Centered Content: Email templates now support image editing and customizable messaging, ensuring every communication is visually engaging and relevant. 

Small updates – Big impact 

Small updates may seem subtle, but over time, they add up to a significantly improved user experience. Just like each brick adds to a building’s structure, every feature update enhances the software’s overall value and functionality. Here is a list of smaller but equally important updates: 

• Payments: Fixed discrepancies in multi-room payment totals. 

• Accessibility: Added features like “Max Tickets per Member” for fairness and staff view enhancements for room booking details. 

• Event Management: Prevented duplicate bookings and allowed deletion of unpublished events with no bookings, reducing clutter. 

Looking Ahead 

As we move into 2025, we’re focusing on further improving accessibility, security, and integration capabilities. We understand that managing registration and sending out reminders, creating promotional materials and processing payments, can also be challenging and time consuming to coordinate.  Some exciting features we’re working on include: 

• Event check-ins via app, QR code, or staff assistance. 

• Unlocking doors with supported access control systems through multiple methods (PIN, QR code, Bluetooth/NFC). 

You can view the Vega Program Roadmap online to see our plans for 2025 and beyond. Got innovative ideas to share with us and the community? Submit your ideas to Idea Exchange here and make an impact. We’re excited to continue enhancing the library experience alongside your library. Stay tuned for more game-changing updates! 

New Partnerships 

We are pleased to welcome the following public libraries that have chosen Vega Program: 

• Friendswood Library 

• Weber County Library 

• Kitchener Public Library 

• The Monarch Library System 

• St. Louis County Library 

• Schaumburg Township District Library 

• Libraries of Middlesex Automation Consortium 

About Vega Program 

Vega Program is designed to give you full control of your library’s event management, attendee communication, and program marketing. Enabled with Polaris and Sierra integrations, it enhances patron experiences through easy access to event details, requesting rooms, and managing reservations. Features added for library consortia include centralized calendar management, giving community members the ability to view events at their local branch or across the consortium. You can read more online how these new features helped one consortium manage their activities easier. 

Join Us at IUG 2025 

If you’d like to engage with the Innovative team and connect with other community members, the IUG 2025 Conference is the perfect opportunity. Set in vibrant Denver, this event offers a platform to share insights, explore innovations, and network with industry leaders. For more details on registration and to secure your spot, visit the conference page here.

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Innovative, a part of Clarivate, was honored to host a webinar with Dr. Steve Albrecht, an expert in workplace safety with a concentration on library safety this November.

In this session, 30 Library Service, Safety and Security Tips: Making a better facility in one month, Dr. Steve shared 30 steps, each of which can be completed in a day, that libraries can take to maximize their library’s safety for staff and patrons. 

Watch the full webinar for the 30 days of action steps. If you’re looking for a few tips to get started with, here are ideas for the next two weeks:  

• Hold an inspection day: Take a day to walk around the library to see if any repairs are needed. Ensure your first-aid kit is equipped, you have Narcan on hand, fire extinguishers are being maintained, the HVAC system is functional, see if all plumbing fixtures are all working, or are some leaking—outdoor plumbing to sprinklers may go unnoticed. Do you need new signs, or a sign in a new language? Do alarms work? Does your parking lot need to be repainted? Are there light bulbs that need replacement? 

• Get in touch with first responders in your area: First responders can be the local fire marshal, police or sheriff station, local hospitals that can offer training on bleeding control, as well as services that offer after-hours repair for your building, including glass, doors, and a plumber.

• Security Incident Report (SIR) review: Having a policy, such as a form to fill out, for internally reporting incidents can provide tangible evidence of need for specific resources. The report should be easy to fill out while still providing essential information.

• Role-play day: Provide an opportunity for staff to role-play your most challenging patrons, both children and adults. Staff can work on identifying the most effective (and least effective) responses to challenging situations. This can also be a fun experience for more extroverted staff, and provide some tools for those who find confrontation to be challenging.

• Staff input: Provide an anonymous survey to your staff where they can provide feedback on their concerns about safety and security at your library, and pay attention to the responses.

• Learn about the three types of dangers to mental health: Danger to self, danger to others, and unable to care for oneself. When someone is experiencing these conditions, know who you can contact; this may be local paramedics, the police department, social service, or mental health professionals.

• Domestic violence response: Those who commit domestic violence may target staff or patrons—especially when patrons arrange child drop-offs at the library. There can also be staff with protective orders against a former domestic partner, and Dr. Steve encourages supporting such employees rather than penalizing them by ensuring the library is aware to keep an eye out for the offender potentially visiting the library. There are also ways staff can assist community members trying to escape domestic violence, including possibly giving out hollowed-out books with cell phones so the victim can communicate without the knowledge of their abuser. Establishing a policy of keeping situations confidential is also important. 

• Safe room essentials: If this is possible at your library, identify a safe room that staff and patrons can retreat to in times of emergency, with sturdy locks, door stops, a landline phone, a first aid kit that includes tourniquets, and flashlights. In the US, dialing 911 from a landline phone is likely to go directly to local first responder, whereas dialing 911 from a cell phone will likely go to a state dispatcher.

• Hold a staff reward day: Buy a few gift cards and award them to staff members who have gone above and beyond to contribute to the library by bringing security hazards to your attention, going above and beyond to help a patron in need, showing concern for the safety of others, recommending someone who gets hired, etc. 

• Code Pink awareness: Train staff on being able to identify possible child abduction, often by a non-custodial parent, but possibly also by a bystander. This can include ensuring that cameras in the library have a view of the child in danger, and training staff to stand in front of doors to not allow people to leave with children until their relationship to the child can be verified. 

 These are just a few tips from the webinar; the full webinar is available for viewing here:  

Dr. Steve and his beagle partner Layla are available at The Safe Library on YouTube: https://www.youtube.com/@TheSafeLibrary 

 To learn more about Dr. Steve’s approach to library safety and planning, download this tip sheet or watch his previous webinar, “The Safe Library: Security, Safety, and Service at the Moments of Truth.” 

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Innovative, part of Clarivate, hosted a webinar with

Building Relationships Through Social Media 

Anderson emphasizes the importance of building connections over just promoting programs. By listening to your audience and tailoring your messaging to their needs, you can create content that resonates and drives engagement. This enables you to invest more time in activities that yield better results. For example – if you have a post that got a lot of attention, analyze it and produce more of the same type of content.  

The Promotion Fallacy

More platforms don’t equal more engagement. Instead, Anderson advises focusing on a few well-managed channels. Active listening and thoughtful content creation will get you greater results than spreading resources too thin.

DOs and DON’Ts for Engagement 

DOs 

• Use engaging images that reflect your community. 

• Reshare relevant patron content to build connection. 

• Showcase staff expertise while keeping it relatable. 

DON’Ts 

• Focus solely on promoting programs; balance program posts with other posts that use engaging visuals. 

• Overuse Canva templates; aim for originality. 

• Post content that appeals only to staff interests. 

The webinar includes a detailed explanation of each of the above takeaways and examples showing how these tips can help your library. If you want to know your audience and their needs, make sure your messaging answers the question “what’s in it for me?”. Think about what you can do to make it easy for people to find information and communicate their needs and wants with you. This approach encourages patrons to feel included, share your message, and provide valuable feedback to refine your strategy. 

Quick tips to get started on social media: 

• Center your messaging on audience needs to ensure your story resonates. 

• Post 1-3 times a week with fresh, engaging visuals. 

• Use Instagram Live for book recommendations or behind-the-scenes stories. 

• Tag relevant events and initiatives and use hashtags to broaden reach. 

Ready to transform your library’s social media strategy? Watch the full webinar to dive deeper into Cordelia Anderson’s expert advice. 

Social media efforts should support your overall marketing plan and represent one channel for promoting your library and connecting with your community. If you’re looking for other ways to connect with your community, consider exploring Vega Promote email automation for your monthly newsletters, event promotions, targeted community messages, and more. Vega Promote, part of the Vega Library Experience (LX) suite, is a cloud-based marketing automation tool designed to help library staff spread the word about library materials, programs, and services. By delivering targeted and relevant messaging, Vega Promote ensures community members and patrons stay informed, while making sure that patron data is kept safe in one secure ecosystem.   

Learn how Vega Promote can transform your community connections – contact us today.    

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This November, we’re celebrating Library Marketing Month! To mark the occasion, Innovative

, part of Clarivate

1. Webinar: Social Media Strategies for Libraries
   Social media provides an opportunity for libraries to engage with people outside of the four walls of the library. In this webinar, library marketing expert Cordelia Anderson discussed how to increase interactions and conversations with their communities. strategies include active listening, trending topics, analytics, social media as a customer service point, and much more. Watch the recording.
    
2. Case study: Elevating the Patron-Centered Library Experience
   Rochester Hills Public Library (RHPL) wanted a solution that would create a consistent, seamless experience for its community whether patrons were engaging on the website, through the catalog, or via email and SMS communications. Find out how RHPL is creating an engaging and cohesive experience across all channels with the Vega Library Experience suite. Read more. 
3. Library Influencer: Mychal Threets
   Known for his enthusiastic, viral social media posts celebrating “library joy,” and the promotion of book recommendations, library services, and affirming messages, Mychal Threets is a winner of the 2024 I Love My Librarian Awards. He’s been featured in Time magazine, The New York Times, Rolling Stone and many other publications.
    
4. Webinar: More Than Programs: Marketing Services, Collections, Spaces, and More
   The majority of library budgets are spent in three areas: staff, collections, and space – but most library marketing efforts focus on events and programs. In this session we discussed how to build your library reputation through marketing collections, online resources, physical spaces and staff expertise. Watch the recording.
5. Tip Sheet: 4 Reasons Tik Tok Can Promote Your Library
   As more patrons use TikTok, libraries are inspired to embrace the free social media app to spread awareness and promote their library materials and services. We share tips from Dallas Public Library Marketing Manager Emily Jackson about how to embrace the social media craze to enhance engagement with your community. Download the tip sheet.  
6. Publication: Marketing Libraries Journal (MLJ)
   The MLJ is a peer-reviewed, independently published, open access scholarly journal that focuses on innovative marketing activities libraries are engaged in. Explore academic research and practical examples of library marketing campaigns, library marketing research, public relations campaigns, tools used for marketing and more. Start reading.
7. Webinar: Marketing 101 for Librarians 
   We’ve frequently partnered with library marketing maven Kathy Dempsey for webinars such as Marketing 101 for Librarians. She is also the author of The Accidental Library Marketer and highlights a variety of creative and inspiring library marketing resources on her website. Watch the recording. 
8. Case Study:  4 Ways Vega Program Enhanced Event Management at Middle Country Public Library
   Faced with disparate systems and manual processes that made event management more and more time-consuming and inconvenient, the Middle Country Public Library (MCPL) turned to Vega Program to simplify the registration experience for patrons and staff. Explore how this solution met the MCPL’s biggest challenges. 
9. Library Influencer: David Lee King 
   David Lee King is the Digital Services Director at Topeka & Shawnee County Public Library, He speaks internationally about library marketing topics such as merging trends, website management, digital experience, and social media, and has been published in many library-related journals. David is a Library Journal Mover and Shaker. Learn more.
10. Publication: Marketing Library Services 
    Marketing Library Services is the longest-running publication that regularly delivers how-to articles and case studies for marketers in all types of libraries. They’re written by practitioners from around the world and curated by a respected expert who has 25+ years in the field. Check it out.
     

What are some of your favorite sources of inspiration when it comes to library marketing? Share on social media with the tag #InnovativeLibraryMarketing to spread the word.  

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It’s amazing what can happen when community needs bring together the right people and the right resources to create incredible opportunities and innovations. The Urban Libraries Council (ULC) recently named their 2024 Top Innovators – a group of public libraries filled with success stories rooted in strategic programs that address community needs. At Innovative

We are also excited to share that we at Innovative work directly with four libraries honored by the ULC this year. Be sure to find out more about them and their projects below:

Advocacy and Awareness 

San Francisco Public Library (CA) embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all. The project that caught the ULC’s eye is Bay Beats, launched by the SFPL in 2023, is a free local music streaming platform that highlights the Bay Area’s musical talent. The library has established a strong network with local music schools and influencers, connecting musicians with music enthusiasts.  

Equity and Inclusion 

Miami-Dade Public Library System (FL) includes 50 libraries, 2 bookmobiles and one technobus. With nearly 6.8 million library visitors each year, the library saw the opportunity to better serve the population with neurodevelopmental disorders by making the library a safe space. They established autism-friendly spaces across all locations, offering a variety of sensory-friendly programs and events tailored for families, children with special needs, and neurodiverse individuals. Library staff have received essential training to deepen their understanding of neurodivergent perspectives, ensuring accommodations and a warm welcome for everyone in the library community. 

Health and Wellness   

Denver Public Library (CO) takes great pride in designing programs and services for the unique neighborhoods and communities that each branch library serves. Notably, they have been recognized for partnering with a nonprofit called GrowHaus to help establish a food box program in neighborhoods affected by a lack of healthy food. Since then, they have successfully distributed more than 630,000 meals.  

Workforce and Economic Development  

Gwinnett County Public Library (GA) provides free access to cutting edge technology for children and adults to gain valuable skills and knowledge. The program that earned them recognition is the New Start Entrepreneurship Incubator, which provides mentors to formerly incarcerated individuals starting their own businesses. Program graduates have successfully launched 10 new businesses. Gwinnett has consistently demonstrated innovation, earning recognition from the ULC for multiple past initiatives.

Additionally, six other libraries earned honorable mentions as ULC Top Innovators. Read more about all the winners on the ULC website. Congratulations to all participants and keep innovating! 

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Innovative, part of Clarivate, recently hosted a webinar with the Monarch Library System in Wisconsin to discuss how they chose Vega Program for event management across their 32 member libraries and found options that worked for the individual members and the consortium as a whole. The webinar presenters Riti Grover, Director of Monarch Library System along with Clarivate Senior Product Manager, Angela Nolet, discussed why Monarch chose Vega Program, their approach to implementation, and the unique features available for consortia.

The Monarch Library System in southeast Wisconsin includes 32 member libraries across 4 counties, offering shared resources, interlibrary delivery, and a shared online catalog. Member libraries host events like Free Coffee Fridays, homeschool art classes, crafting sessions, and book clubs, fostering community engagement for all ages. 

Why did Monarch choose Vega Program

Collaborating with Clarivate on development for Vega Program was a game-changer for Monarch, empowering member libraries across counties to come together, share expertise, and shape a library events platform that specifically supports their unique needs as a consortium. Furthermore, Monarch fostered collaboration at every step, making each library’s voice essential to building a stronger, more connected system.  

Grover discussed many of the ways Vega Program brings library events to life for her community. That is to say that patrons get instant access to event details, complete with location maps, event communications, and customizable library calendars. Room reservations and payment options? Seamless. And with consortium-wide calendar management, each library can spotlight its local events while patrons explore programs across the network. Therefore, event promotion was easier for her staff while community members had a more intuitive way to engage with their local library. 

Monarch was specifically excited about Vega Program’s latest feature for consortia, the Shared Calendar, where patrons get a seamless view of all programs across member libraries in one place, making it easier than ever for patrons to discover and register for programs they’ll love. The member libraries enjoyed greater insight into each other’s events, sparking fresh ideas and building a collaborative community of shared programs. Additionally, each member library still had their own uniquely branded events page as well.  

Panelists highlighted several features in Vega Program that made the most impact:

• Calendar view   showcases events in a visual way, making it easier for patrons to find and enjoy the events they enjoy the most. 

• Custom Notifications save time for library staff by eliminating the manual work of calling individuals to confirm their attendance and managing the waiting list. Now, sending email or text reminders is a quick and customizable process. 

• Multi-Lingual Support – Vega Program supports 25 different languages and includes a machine learning translation option to help with the process. 

• Guest Registration gives libraries the power to allow event bookings from anyone, regardless of membership status. 

• Multi-Day Events are now displayed across multiple days on the calendar so patrons can easily explore what events are happening over time. 

• Offline Payment Tracking – Vega Program integrates easily with Stripe, while giving you the flexibility to choose between online, offline, or both payment options. This feature is perfect for those who may not require a fully integrated payment system, allowing you to tailor your approach. 
• Room Fees allow library staff to charge a simple flat rate for room bookings that require it – making the process smoother and more transparent for both staff and patrons.

Vega Program releases new features on a regular basis and the full list of released features along with the roadmap of upcoming releases is available online. 

If you missed the session, watch the webinar here.

Discover how the Vega Library Experience (LX) platform can streamline your library’s communications and promote your full range of materials, events, and services – all in one cloud-based platform. Additionally, with tools designed to simplify event management and enhance patron engagement, Vega LX has already made an impact for libraries like the Monarch Library System. As a large consortium, Monarch regularly looks for new ways to display resources across member libraries while still empowering their members’ independence. In the same way they use the consortia roll-up calendar from Vega Program, they also use Vega Discover for their shared online catalog.  

 Contact us today to learn more about Vega Program and see a demo of all the available features.

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Their passion for this unique organization is palpable, rooted not only in its facilitation of communication with Innovative but in the myriad other benefits it offers to its members. 

The Innovative Users Group was founded in 1991 as an international organization of member libraries who used the Innovative library software. It is an independent organization, with the mission to: 

• Serve as a forum to influence the development and improvement of Innovative, Part of Clarivate, products for the benefit of IUG members. 

• Foster and improve relationships and communication among members by maintaining an electronic forum and through other networking opportunities. 

• Foster and improve relationships and communication between members and Innovative. 

• Gather and disseminate information on the use of Innovative products among the users of the systems. 

Networking and Inspiration: Fueling Growth and Innovation 

One of the standout features of IUG highlighted by Wes and Jeff is the in-person annual conference, which offers unparalleled capacity for fostering networking and inspiration.  

For Wes, who initially held reservations about the number of open forum sessions regularly featured in the conference schedule, these short, informal assemblies have proved to be a transformative space where discussions spark profound insights.  

“It’s a place where public librarians, often hesitant to take center stage, can lead discussions that resonate deeply with peers,” Wes emphasized. This organic exchange of ideas is invaluable, often leading to unexpected collaborations and innovations. 

The 2024 IUG Annual Conference was held May 25-27 in Detroit, MI with more than 400 IUG members and Innovative staff in attendance, including executive leadership, product experts, User Experience (UX) specialists, customer support and others.  

Participants took advantage of the opportunity to share knowledge and expertise, learn from each other, collaborate and network, and come away inspired to deliver patron-centered library experiences for their communities. 

Professional Development: Going Beyond Requirements 

For academic librarian Jeff, fulfilling professional development requirements could be a checkbox exercise elsewhere.  

However, his involvement in IUG goes beyond compliance; it’s a choice driven by a genuine desire to contribute and learn. “This is where I want to be to fulfill this requirement,” Jeff remarked, highlighting how IUG’s leadership roles and committee engagements offer substantial growth opportunities that align with personal and professional aspirations. 

“Professionally, it’s the best organization I’ve ever been involved with,” Jeff affirmed. “The community here not only meets my professional development needs but also satisfies my desire for meaningful connections with like-minded individuals.” 

Making an Impact: From Ideas to Implementation 

Beyond personal growth, IUG members also relish the chance to influence the direction of Innovative’s solutions through initiatives like the Member-Exclusive Enhancements Process (MEEP).  

This structured approach allows members to propose and vote on enhancements, ensuring that user needs directly shape product development.  

“Seeing changes implemented can inspire people to actively participate,” Wes noted, emphasizing how these tangible outcomes reinforce commitment and enthusiasm within the community. 

Embracing Diversity and Collaboration 

A hallmark of IUG is its inclusivity, bridging gaps between different library types and operational focuses. Jeff highlighted the enriching exchange between public and academic libraries, where insights on electronic resources management from one sector complement customer service excellence from another.  

This diversity of voices not only broadens perspectives but also accelerates innovation across the board. 

Looking Ahead: Challenges and Opportunities 

As library staff face growing demands, IUG reminds members that they are here to help. Despite significant changes post-COVID, IUG has found new ways uphold its values of community, collaboration, and innovation. 

Effective communication of both tangible benefits and intangible rewards will be crucial in sustaining engagement and relevance in a dynamic library environment. 

Get Involved 

While the annual IUG conference is an incredible opportunity to meet, collaborate, and celebrate in person, the real work of the Innovative community happens all year round. Here are some of the ways to keep up the momentum from this successful event: 

• Monthly virtual discussion: The IUG holds a monthly virtual discussion group with a different topic each month. Topics range from Sierra cataloging to Polaris Technical Services to library marketing tips. It’s a great way to get connected and learn from other Innovative libraries. 

• Online user forums: The IUG hosts independent online forums where users can submit questions and get answers from other libraries. For example, two of the most viewed posts are a custom Polaris database query and a post on how to use with Sierra SIP2 self-check machines. This is a great place to consult other users. 

• Product Enhancements:  The Idea Exchange is a platform where any Innovative user can submit enhancement ideas for Innovative products. IUG Members can also get involved with the Member Exclusive Enhancement Process (MEEP). 

• Free Newsletter: IUG has a free monthly newsletter available to everyone. You can sign-up on their website using this link: https://innovativeusers.org/newsletter 

• IUG Conference Presentations: The IUG posts all user presentations from the conference on their membership website. Even if you didn’t attend the conference in person, you can still benefit from the great presentations and best practices shared at the conference. 

IUG 2025 Conference will be held March 13-15 (pre-conference sessions held March 12), 2025 in Denver, Colorado. Registration is open now.  

Interested in learning more or getting involved? Check out the Innovative Users Group website.  

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The Friendswood Library serves its community of approximately 40,000 residents with an extensive collection of physical and electronic resources. The Friendswood Library also engages its community with events that include story times, book clubs, gaming, movie nights, craft classes, concerts and fitness classes. The library also offers exam proctoring, 3D printing, poster printing, and lends laptops, tablets, and projectors. The Friendswood Library is a multiyear winner of the Achievement of Excellence in Libraries Award.

“We pride ourselves in offering excellence in services to our community,” says Matthew Riley, Director of the Friendswood Library. “We see Polaris, Discover and Program as tools that will help patrons find our resources and contribute to good working conditions for our staff.”

Polaris provides an intuitive web interface that brings the full power and functionality of the integrated library system (ILS) to the web browser. Polaris can be used on a computer or tablet, freeing staff to connect with patrons and complete tasks wherever it is most convenient—even outside the library walls.

Vega Discover is the responsive and accessible discovery module of the Vega Library Experience (LX) suite of patron engagement tools. Vega LX is a cloud-based platform that allows library staff to easily communicate and manage a full range of materials, programs, and services.

Vega LX works seamlessly with integrated library system (ILS) solutions Sierra and Polaris. To learn more about the Polaris ILS or the Vega LX platform, visit iii.com or contact Innovative today.

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Highlights of this release include:

• Split Screen MARC Editor – Introduces the ability for catalogers to compare and edit multiple bibliographic records on a single screen in the Leap web-based interface.
• Additional Acquisitions in Leap – Support for receiving ASN shipments, managing sub-funds, and distributing credits, charges, and tax on invoices.
• Saved Filters and Recent Search History – Allows staff to save filters as part of their search defaults and provides easy access to re-run a recent search from the Find Tool.
• Record Sets in Saved SimplyReports – Provides the option to configure a saved report to create a record set each time it is run.

For a complete feature list, click here to read the What’s New in Polaris 7.7. We will also be hosting a webinar to review the new features in Polaris 7.7 on Wednesday, November 20; click here to register.

If you have any questions about Polaris 7.7 or are ready to begin the planning process for your upgrade, please submit a ticket for your Site Manager in the Supportal Help Desk portlet.

Support note: Hosted Polaris users can find information about their server status by clicking here.

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Innovative, part of Clarivate, is proud to share that the Surprise Public Library System in Arizona celebrated one year of successful activities and events with the Vega Program library event management tool. Library staff has expressed enthusiasm for the integration of Vega Program alongside other modules of the Innovative library marketing suite, including Vega Discover, and Vega Promote. 

“We love pushing the limits of all three programs and have been thrilled with the results,” said Kelsey Lamphier, Director of Surprise Arts, Culture & Library Department. 

The excitement is palpable, as Vega Program has already proven to be a tremendous asset. Since July 2023, when Surprise Public Library adopted the Vega Program events tool during its transition to a city-operated system, it has provided the community with 1,000+ offerings, attracting more than 28,000 attendees.  

“Vega Program has been a tremendous asset for the Surprise Public Library System. Library staff find the software easy to use and it has improved both our process efficiency and our ability to market our programs,” Kelsey added. 

“Our patrons enjoy the user-friendly interface to find all of our library programs,” she continued. “The ability to manage room reservations has been a major community benefit. Patrons love to quickly see the room availability and easily reserve space online.”  

From popular initiatives like the Summer and Winter Reading programs to unique events such as Touch-a-Truck and the Halloween Tale Trail, the library is a hub for learning, entertainment, and connection. With activities ranging from adult crafts to child fort-making, Surprise Public Library System is committed to providing diverse opportunities for all ages. 

With the consolidation of library branches, including Asante, Hollyhock, and Surprise Regional Library, the City of Surprise has embraced an opportunity to enhance its cultural offerings. The Arts, Culture & Library Department is now positioned to innovate and expand programs that cater to the diverse needs of Surprise residents. 

A particularly significant advantage of Vega Program is its room reservation management feature. For many library patrons, the ability to quickly check room availability and easily reserve spaces online has been a game-changer. This functionality has allowed the library to serve the community better, providing seamless access to facilities for events, meetings, and other gatherings. The Surprise Public Library System has effectively transformed into a communal space where learning and social interactions flourish. 

Vega Program, designed specifically by and for librarians, simplifies the complexities of event planning and room management. Its powerful administrative tools grant libraries comprehensive control over event management, attendee communications, and program marketing. By streamlining these processes, the library staff can dedicate more time to creating engaging programs that resonate with their audience. 

The Surprise Public Library System stands as a testament to the power of community engagement through innovative programming. With the implementation of the Vega Program, the library network has not only enhanced its operational efficiency but has also enriched the experience for its patrons. As the library continues to evolve and expand its offerings, it remains committed to fostering a culture of learning, connection, and fun within the community.  

Vega Program is available for libraries of all types. Request a demo or visit the Innovative website to learn more. 

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Here are some of last year’s most popular user-led sessions: 

• Reporting with a Twist 

• Tales from the Dark Side: What Our ILSes Can Learn from Shadow Libraries 

• Drawing Down the Data – An Introduction to the Polaris Transactions Database 

• Better Together: Sys Admin & Marketing 

• Applied SQL: How one library is using Sierra 

• Borrowing Brilliance: Tech tips from other sectors 

If those don’t resonate with you, here are some other popular topics for this year’s presentations: 

• Large projects at your library and how you managed them in your ILS: Fine-free rules, pop-up branches, preferred name fields and training for staff, re-naming a collection 

• Enabling work from home options 

• Marketing and communication tips 

• Project leadership and change management tips 

• Taking the library off-site to special events 

• Your experience implementing a new Innovative product or feature 

And … Lightning Rounds. Do you have an interesting topic that you’d love to talk about but you only have 10 minutes of content? Then submit for a lightning round presentation! These are fast-paced presentations that take place back-to-back in 10-minute intervals. 

Innovative, part of Clarivate, is pleased to collaborate with the Innovative Users Group and to participate in the IUG 2025 conference. We encourage all libraries using an Innovative product to join the users group. There are multiple ways you can get involved and help make the IUG a success: 

Join. The IUG is a user-led group, independent of Innovative, and member fees go directly to the user group. If your library is not a member of the IUG, then everyone at your library can join for $220 or less. The benefits of IUG membership include access to the annual conference, including attending meetings and downloading program materials. For those who can’t attend the in-person conference, there are still a wealth of benefits of membership including participation in monthly online forums; access to locally developed resources by other users; membership to regional IUG groups and events, and the ability to chat with other users when you need to get help or share best practices. 

Attend. If you’ve never been to an IUG annual conference before, then mark your calendar for March 15-17, 2025 in Denver, Colorado. The Innovative User Group (IUG) annual conference is a three-day event where you can learn best practices from colleagues, engage with Innovative staff on product development, and network with Innovative users like you. 

Submit. Propose a presentation for the IUG 2025 Conference. Innovative User Group members can use the instructions on the IUG Announcements forum on the member website to submit session proposals. The deadline for submissions is November 8, 2024. (Hint: You can take the opportunity to have some fun and get creative with session titles for your presentations!) 

Still not sure? See what librarians have to say about the value of the IUG in these guest posts: 

• How The IUG Helped Me: Colleague Connections, Job Support, and Career Changes 

• Making Connections and Finding Community at IUG 

• I Found New Skills and a New Career through the IUG 

• From Unsure to Confident: The Value of the IUG 

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As part of this conference, we’re proud to share that Tom Jacobson, Innovative Vice President for Product Management, spoke on the next generation of resource sharing solutions to support state libraries and their communities of users.  

COSLA’s mission is to nurture state library administrative agencies, and lead with a collective voice for the nation’s libraries. The COSLA Fall Conference exclusive event held for leadership of the state agencies as an opportunity for Chief Officers of state and territorial agencies to network and build essential relationships while participating in sessions that help advance the library community and their state agencies. 

To learn more about COSLA, visit COSLA – Chief Officers of State Library Agencies Home 

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Innovative, part of Clarivate, highly values connecting with our users and the wider community of library professionals. 

We connect with libraries in a number of ways, including by attending library-oriented events, hosting webinars about a wide variety of topics that may be of interest to libraries, and providing training opportunities for administering Polaris and Sierra. 

Here are the events, webinars, and training sessions currently scheduled for the rest of 2024: 

Webinar: How the Monarch Library System chose Vega Program for Library Events

October 29, 2pm ET | 1pm CT | 12pm MT | 11am PT

Join Monarch Library System Director Riti Grover and Innovative Senior Product Manager Angela Nolet to hear the story of how Monarch implemented Vega Program, and Program’s features for consortia. Register here.

Webinar: Social Media Do’s and Don’ts

November 6, 1pm ET | 12pm CT | 11am MT | 10am PT

Join us as we host library marketing expert Cordelia Anderson for a webinar about getting the most out of your social media presences. We’ll discuss the Do’s and Don’ts of social media, some of the hurdles libraries face, and how to increase engagement with your audiences. Register here.

Virginia Library Association Conference  

October 16-18, Norfolk, Virginia 

You can find Innovative at booth #204 at the VLA 2024 conference in Norfolk.  

Want to be sure you talk to us at VLA 2024? Click here to set up a meeting. 

California Library Association conference  

October 17 –19 Pasadena, California 

Innovative will be at Booth #123 at the CLA 2024 conference, “Balancing Act: Shelf Care & Self Care” at the Pasadena Convention Center.
 

Want to be sure you talk to us at CLA 2024? Click here to set up a meeting. 

COSLA 2024 Fall Conference 

October 22-23, Huntsville, Alabama. 

Innovative will be joining the 2024 Chief Officers of State Library Agencies fall conference at the Huntsville Marriott at the Space & Rocket Center. Be sure to catch Innovative VP, Executive Library Advocate & Strategist Tom Jacobson give a short talk on Tuesday, October 22 at 11:45 am. 

Want to be sure you talk to us at COSLA 2024? Click here to set up a meeting. 

Internet Librarian Connect 2024 

October 21-24 

See Jeremy Miller, Lead Product Management, Academic AI, Strategy & Innovation at Clarivate join Nicol Turner Lee, Senior Fellow, Center for Technology Innovation at The Brookings Institution for the keynote address: Communities, Digital Divide, & Libraries. 

Library Marketing and Communications Conference 2024 

November 13-14, St. Louis, Missouri 

See Innovative co-present at LMCC 2024, and enjoy the Innovative -sponsored coffee break and snack! 

You can always find the latest events and webinars on our events page. 

Paid training opportunities 

Polaris System Administrator Basics 

October 22-23 – 12pm – 3pm ET | 11am – 2pm CT | 10am – 1pm MT | 9am – 12pm PT 

This course provides the Polaris system administrator the opportunity to learn principles of system design and best practices of system management. 

Managing Sierra Cataloging (Cataloging A – Z) 

October 22-24 – 10am – 1pm ET | 9am – 12pm CT | 8am – 11am MT | 7am – 10am PT

This workshop is designed for the cataloging manager who has responsibility for managing the bibliographic and item database workflow and materials processing and database maintenance within the Sierra environment. 

Sierra Python Scripting Workshop – Part 1 of 5 

October 28 – 12pm – 4pm ET | 11am – 3pm CT | 10am – 2pm MT | 9am – 1pm PT 

This course introduces Python, a computer language, along with the basics on how to install a Python client and associated programs, and general concepts on how to program using Python. 

Sierra SQL Refresher Workshop – Part 2 of 5 

October 29 – 12pm – 3pm ET | 11am – 2pm CT | 10am – 1pm MT | 9am – 12pm PT 

This course is an opportunity to catch up on knowledge of SQL due to a lack of use. We will revisit useful SQL concepts covered in Sierra SQL series. This is not an introduction course. 

Sierra Scripting for SQL Workshop – Part 3 of 5 

October 30 – 12pm – 3pm ET | 11am – 2pm CT | 10am – 1pm MT | 9am – 12pm PT 

In this class, we will run an SQL query using Python, convert the results to a CSV file, email the file and schedule for future execution. 

Introduction to Sierra RESTful APIs – Part 4 of 5 

October 31 – 12pm – 2pm ET | 11am – 1pm CT | 10am – 12pm MT | 9am – 11am PT 

This course introduces APIs and specifically REST APIs. In this class, we will learn what APIs are, how they work and how to use them in an interactive environment and external to the Sierra server.   

Sierra Scripting for APIs Workshop – Part 5 of 5 

November 1 – 12pm – 3pm ET | 11am – 2pm CT | 10am – 1pm MT | 9am – 12pm PT 

In this class, we will use much of what was learned in previous classes of this series to build a book club management system. 

Managing Sierra Acquisitions        

November 12-14  – 9am – 1pm ET | 8am – 12pm CT | 7am – 11am MT | 6am – 10am PT 

This workshop is designed for the acquisitions manager who has responsibility for managing purchasing workflow and materials processing within the Sierra environment. 

Introduction to Sierra SQL 

November 20-21 – 1pm – 4pm ET | 12pm – 3pm CT | 11am – 2pm MT | 10am – 1pm PT  

This workshop will give you the tools you need to start working with your Sierra SQL database. We will review the basics of the Sierra PostgreSQL database schema, how to connect to a database, using SQL syntax to form basic queries, and how to interact with Sierra database. 

Advanced Sierra SQL 

December 3-4 – 1pm – 4pm ET | 12pm – 3pm CT | 11am – 2pm MT | 10am – 1pm PT 

This workshop will expand on tools/topics covered in the basic Sierra SQL course and will provide instruction on additional advanced queries. 

Managing Polaris Cataloging 

December 4 – 1pm – 4pm ET | 12pm – 3pm CT | 11am – 2pm MT | 10am – 1pm PT 

This 1-day workshop is designed for the Cataloging Supervisor and Technical Services Supervisor who has responsibility for managing cataloging workflow including bibliographic and item records creation and maintenance within the Polaris environment. 

Managing Polaris Acquisitions 

December 11-12 – 1pm – 4pm ET | 12pm – 3pm CT | 11am – 2pm MT | 10am – 1pm PT 

This 2-day workshop is designed for the Acquisitions Supervisor Technical Services Supervisor who has responsibility for managing workflow and materials processing within the Polaris environment. 

Find all of the currently available Innovative training sessions on offer here. 

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Clarivate

announced new premium services for Vega WebBuilder, a robust and versatile website management tool that empowers libraries to create and manage their own websites, effectively showcasing their dynamic services, programs, and resources.

Vega WebBuilder makes it easy for libraries to build a professional, patron-facing library website following industry best-practices, with integrations for patron logins, Discover showcases, upcoming events, and more. The drag-and-drop editor makes it easy and efficient for library staff to promote new offerings and align with library communications in real-time. With built-in tools for accessibility, responsive design, and SEO, libraries have the confidence that their websites meet the unique needs of their communities.  

Already implemented by major libraries including Fauquier County Public Library, Orion Township Public Library, Sullivan County Public Library, and Allen County Public Library, WebBuilder services have been refined based on their experiences and feedback. 

“Collaborating with libraries is an important part of everything we do,” said Melissa Hilbert, Vice President of Professional Services for the Academia & Government Software Group. “Our services delivery periods are a critical time to hear from libraries and try different ideas. With that experience, we’ve been able to better understand the needs of different libraries and build the options that work for them.” 

These new premium services provide clear implementation steps and flexible options to suit different library goals and resources. Libraries that already have plans and resources in place for their website can work with Clarivate on initial setup and training, with the freedom and flexibility to continue independently. Libraries looking for a more personalized and consultative approach can work hand-in-hand with Clarivate to build the site with customized updates and integrations. 

The product, previously known as Vega Promote Web, has been updated to Vega WebBuilder to better reflect the functionality and use of the product. Vega WebBuilder is part of the Vega Library Experience (LX) platform and can be implemented independently or in conjunction with other Vega LX modules. Vega WebBuilder is available today for libraries of all types.  

To learn more, visit the Vega WebBuilder website. 

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We are excited to announce the release of the Clarivate

Key findings include: 

• Over 60% of libraries are either evaluating or planning AI integration, with AI being the top technological priority for the next year. 

• Libraries are looking to AI tools to enhance content discovery, improve efficiency, and support research and learning. 

• Despite optimism, concerns such as budget constraints and the need for AI expertise remain key challenges as libraries face the future. 

We invite you to read the full report for a deeper exploration of the survey data and the opportunities and challenges libraries face in leveraging AI to advance their mission of providing educational opportunities and community engagement. This report is a must-read for anyone invested in the future of libraries. 

Click here to read the full report.  

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The Weber County Library (WCL) has its origins as a city library in Ogden, and was migrated to Weber County administration in 1966. Today, WCL oversees five branches, more than 150 staff, and a collection of approximately 1,110,000 physical and digital items. In addition to its physical and electronic collections, WCL offers yoga, craft nights, tech labs, book discussions, art galleries, scavenger hunts, STEAM clubs, and much more.

“Vega Program gives our library the features that we were looking for in event management; simplicity on the staff side for creating and managing events, and simplicity for patrons who come to our website to find out what’s going on at the library,” says Ben Johnson, Manager of Library Technical and Digital Services.

Vega Program provides library event information for both patrons and staff in an easy-to-access format and an intuitive interface for viewing events, requesting rooms, and managing reservations. Its many features include the option to provide maps of event locations, the ability to generate flyers and emails for publicity, and a method for processing payments when applicable. Features added for library consortia include the ability for staff to manage calendars throughout the consortium, as well as the option for community members to view library events for their local branch or for the entire consortium.

Vega Program is part of the Vega Library Experience (LX), a cloud-based platform that allows library staff to easily communicate and manage a full range of materials, programs, and services. To learn more about Vega Program or any solution in the Vega LX suite of solutions, contact us today.

Vega LX works seamlessly with ILS solutions Sierra and Polaris. To learn more about the Vega LX platform, visit iii.com or contact an Innovative Sales Rep today.

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Vega Program

Vega Discover

Vega Program offers an easy way for patrons to browse events at the library, register with their patron account or as a guest, and review all their event registrations and past events. Vega Discover provides the modern online catalog experience patrons expect, using a simple, intuitive interface and linked data to create an immersive library experience.

Kitchener Public Library consists of a central library located in downtown Kitchener, Ontario, with branch locations throughout the city, serving a population of 200,000. Programs and events are a cornerstone of KPL’s offerings, with a full roster of unique activities to appeal to community members of all ages with varying needs and interests.

According to Lorie Lee, Director of Systems and Performance Outcomes at Kitchener Public Library, the library is excited about how Vega Program streamlines event management for an improved experience among both staff and patrons. Over and over, she’s heard feedback from her team about how intuitive the new system is to use.

She also commended the process leading up to the launch of Vega Program at KPL. “Staff felt heard and supported by the Innovative team throughout the implementation,” she said.

Lee continued, “We are excited for the Discover launch because of the user-friendly design.”

Customers benefit from easier material navigation, she noted, and many have already commented that the catalog is “fun to use” and “more mobile-friendly.”

Vega Program and Vega Discovery are part of the Vega Library Experience (LX) suite of unified solutions built to manage a full range of library programs and services while enhancing daily engagements with patrons, staff, donors, and community members. Vega LX modules integrate with the Polaris and Sierra ILS to create one, highly efficient library ecosystem.

To learn more, visit the Innovative website.   

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,

The enhanced push notifications are in beta testing now, and are expected to be available by the end of the year. 

These additional notices will add to the current ability to send ad hoc messages, and will include hold pickup notifications, due date reminders, overdue alerts and account expiration.

“We know the smart phone is a critical part of people’s daily routines, and this new release places the library squarely in the center today’s fast-paced life. These push notifications will elevate the library and provide more immediate visibility for the end-user,” said Tom Jacobson, Vice President and Executive Library Advocate & Strategist at Innovative.  

Innovative Mobile libraries on release 2023.1 or later will automatically receive the new feature. Libraries on an older release will need to schedule one more upgrade, and then will start receiving automatic releases after that. 

Innovative Mobile, created in collaboration with Solus, is a powerful tool to make library services, resources and offerings easily accessible to the community, specifically by meeting the community where they are – on their phones! From promoting library events via the Vega Program integration, to the unique Innovative Mobile Reading Tracker, and extensive econtent support – libraries can boost their digital presence in a convenient and user-friendly way that engages and pulls in their community for continued interactions.   

Behind the scenes, Innovative Mobile is a full-service library app with features that range from simplifying online payments and providing low-cost patron self-service options, to supporting digital library cards and self-check features. The app is fully customized to each library’s logo, colors, and layout, to best represent the library, its values, culture, and initiatives, including over 20 language options.   

Innovative Mobile works with Sierra and Polaris libraries and includes search integration with Vega Discover for seamless connectivity to the library’s resources and patron accounts.   

To learn more about the Innovative Mobile app, visit our Innovative Mobile product page or contact Innovative today.    

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Innovative, part of Clarivate, is pleased to announce that the Milton Public Library in Ontario, Canada, has selected the Polaris ILS paired with Vega Discover to replace their current Sierra and Encore systems. 

The Milton Public Library (MPL) serves the roughly 133,000 residents of the town of Milton, Ontario with three branches. In addition to a wide collection of physical and digital materials that include books, graphic novels, music, magazines, and video games, MPL has unique resources like the Medicine Learning Garden, funded by a grant to indigenize MPL’s collection, which grows pollinator-friendly, native species of plants known by indigenous people to be effective medicine. The library also hosts beehives that produce honey that can be purchased throughout the year by visitors to each of MPL’s branches. MPL also provides access to the Héritage project of archival collections of Canadian history, a silent study room, 3D printing, a library of things, used battery and water testing drop-offs, and more. MPL programs include summer reading clubs for all ages, social services, story times, seniors socials, coding workshops for kids, Pokémon card clubs, a knitting circle, board games, and, in Summer 2024, the opportunity to watch the Olympic games. 

“When we were ready to consider migrating to a new library services platform, we worked with Innovative to learn about Polaris, and we’re satisfied that it’s the right fit for us,” says Kanta Kapoor, Director of Support Services. “We’re also excited about Vega Discover, which will provide our patrons with an interface more in line with what they expect from a modern online search experience.” 

Polaris provides an intuitive web interface that brings the full power and functionality of the ILS to the web browser. Polaris can be used on a computer or tablet, freeing staff to connect with patrons and complete tasks wherever it is most convenient—even outside the library walls. 

Vega Discover is the responsive and accessible discovery module of the Vega Library Experience (LX) suite of patron engagement tools. Vega LX is a cloud-based platform that allows library staff to easily communicate and manage a full range of materials, programs, and services.  

The Vega Library Experience (LX) suite offers libraries a unified solution for building ongoing relationships with their community and communicating with users across multiple channels, all while keeping patron data, communication history, and analytics in one place for library staff. 

Vega LX works seamlessly with ILS solutions Sierra and Polaris. To learn more about the Polaris ILS or the Vega LX platform, visit iii.com or contact Innovative today. 

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Innovative, part of Clarivate, is pleased to announce that member libraries of the Monarch Library System in Wisconsin are now using Vega Program for their event and room booking management.

The Monarch Library System in Wisconsin includes 32 member libraries in 4 Counties in South -East Wisconsin. Monarch provides shared resources and services to members at consortial prices; an interlibrary delivery service; consulting & leadership in administration, automation and telecommunication; manages the Monarch Catalog and much more. Together the libraries offer 2.25 million items, including books, movies, TV series, video games and audiobooks, ebooks, emagazines, e-audiobooks, databases and library-of-things and more. The wide range of libraries means a wide range of events, such as Free Coffee Fridays at the West Bend Library, Homeschool Art Class at the Lakeview Community Library, creating felt monsters at the Kohler Public Library, a talk on the mystery of bird migration at the Elkhart Lake Public Library, and story times, crafting sessions and book clubs across the library system.

“We’ve been working with Clarivate as their national development partner for Vega Program for consortia, to develop the tools and features that would be conducive to the needs of a large consortium setting, and we sincerely hope our input will prove beneficial to the libraries at large around the world,” says Riti Grover, Director of the Monarch Library System. “The Aggregate Roll-up Calendar and statistical reports are some of the key features that we’re excited to implement.” 

Vega Program provides library event information online in an easy-to-access format, but also shows maps to find the correct location for each event, can generate flyers and emails for events, as well as handle registration and payment when applicable. Vega Program also provides an interface for reserving rooms at the library. Features added for library consortia not only make it possible for consortium staff to manage calendars throughout the consortium, but also for community members to view library events for their local branch and throughout the consortium. 

Vega Program is part of the Vega Library Experience (LX), a cloud-based platform that allows library staff to easily communicate and manage a full range of materials, programs, and services. To learn more about Vega Program or any solution in the Vega LX suite of solutions, contact us today.  

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Innovative, part of Clarivate, is proud to announce that LX Starter is now available for library consortia to provide their member libraries with a tool to create and manage branded email notices for patrons, while providing the consortium central office with access to manage and support notices across the member libraries.

LX Starter for consortia was developed in collaboration with eight library consortia using Sierra and Polaris who have tested the new functionality including Mid-Hudson Library System in New York, which was the first beta partner to launch the notices for their patrons. 

“Engaging in a close-knit partnership with libraries has been pivotal for delivering the features that meet the unique needs of library consortia,” remarks Taylor Fisher, Senior Product Manager. “We’re confident that LX Starter can serve a wide array of library consortia with its intuitive and robust email notice management.” 

LX Starter elevates the standard of patron email communications by providing libraries with a circulation notice tool that features an intuitive web-based interface, complete with a diverse array of templates tailored to various user groups and circulation events. Available to all Sierra and Polaris libraries, LX Starter features a drag-and-drop editor for email design and a staff interface that seamlessly integrates with the ILS, ensuring both a personalized experience for the patron, but also timely sending based on the ILS settings.  This eliminates the necessity for external third-party services or additional integrations, streamlining the library’s communication capabilities. 

The latest release of LX Starter, with features for library consortia, empowers the consortium to administer access, settings and configuration at the consortium level, while continuing to allow flexibility to each member institution to maintain the branding and customization appropriate for their purposes. Consortium staff also can view information about each institution’s notices, templates, and metrics. 

In addition to the ability to inform library patrons about holds, overdue items, and any applicable fees in their language of choice, LX Starter, first released for non-consortia libraries in 2023, has an array of modern features, including a visually engaging image library, Syndetics Unbound cover art, and comprehensive email performance metrics that include the number of emails delivered, opened, and clicked on. At the same time, LX Starter adheres to the highest standards of security and confidentiality in email communications. As part of the Vega Library Experience (LX) ecosystem, Vega Discover libraries can also integrate their Discover Showcases in LX Starter emails, thereby highlighting library collections for patrons and providing them with a visually and functionally consistent online library experience. 

With Polaris 7.4 or Sierra 6.2 or higher, consortia can now harness the full suite of LX Starter’s capabilities. To install LX Starter for your library or library consortium, fill out our online form, or contact your account manager for more information. 

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For over 125 years, the New York Public Library (NYPL) has been providing education and information to the people of New York and beyond. With 92 locations throughout the Bronx, Manhattan, and Staten Island, NYPL offers a collection of more than 54 million items as well as computer access, classes, exhibitions, programming, podcasts, live music, author talks and more to everyone from toddlers to scholars. NYPL receives approximately 16 million visits through its doors annually, and millions more around the globe access resources at nypl.org.

“We’re happy to have this upgrade to our notifications,” says Stephen Betts, Senior Director, Digital at The New York Public Library. “LX Starter is a modern tool that’s intuitive to use, lets us send notices in our patrons’ preferred languages, and also include information about events and resources to help increase engagement with the Library.”

Part of the Vega Library Experience suite of solutions, LX Starter empowers to easily feature resources and events as part of their email notices. LX Starter was developed specifically for libraries to embrace the modern standards of email design and delivery, while providing valuable engagement metrics and data to showcase library impact.

To learn more about LX Starter and how it can invigorate communications with your community, check out this fact sheet or view our on-demand webinar. LX Starter is included with the subscription costs for the Sierra and Polaris integrated library systems.

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Innovative, Part of Clarivate

The Minuteman Library Network is made up of 36 public libraries and 5 academic libraries in the metrowest region of Massachusetts. The consortium has been using the Sierra library services platform since 2013 as a shared system for the member libraries. In 2023, the library network released a formal RFP for a new integrated library system, as they felt it was time to evaluate the available options in market today. As a cooperative consortium of independently governed libraries, it was important to Minuteman to find a flexible solution to meet the needs of consortia, with the capability to meet all the functionality requirements, robust enough for heavy traffic. 

Executive Director Philip McNulty felt Sierra’s functionality far surpassed the other systems. “Sierra definitely shines on cataloging; it makes cataloging very easy for our staff and for consortia. The permissions are quite nuanced and really enable us to empower individuals,” said McNulty. “The reporting structure, especially with CreateLists, stands out and doesn’t have a peer at the same level. Sierra is one of the few systems that can accommodate all our nuances. When we looked at other systems, their holds processes are just not workable for us. We really needed that maturity and development in Sierra.” 

After a thorough evaluation, the team at Minuteman also felt that Clarivate provided the security protocols and processes that they could trust. After observing other libraries impacted by data breach, Minuteman had previously spent time with the teams at Innovative and Clarivate and were impressed by the amount of expertise and resources dedicated to security. This provided a comfort level for the consortium that other vendors couldn’t match. 

Lastly, Minuteman felt that Sierra had many well-developed features that would contribute to Sierra’s longevity. 

“The Sierra APIs are robust and keep getting improved,” said McNulty. “Those APIs really give Sierra legs into the future. There are so many products that use those APIs. Having a solution with such well-developed APIs is really great to empower our system for the future.” 

The Minuteman Library Network ruled out two vendors at the Request for Information stage and reviewed three other systems during the RFP process. 

The Sierra 6.2 release was published to general availability last month and includes multiple user-requested features, updates to the Sierra API, and foundational work for future releases. The Sierra roadmap is publicly available online and Sierra 6.3 is planned for release before the end of the year. 

“Sierra is used by some of the world’s largest public libraries and that’s why we’re committed to continually developing Sierra for all of our customers,” said Yariv Kursh, General Manager and Senior Vice President for Innovative. “Our product and engineering teams work closely with our libraries to build features and releases that meet and exceed their needs.” 

The Sierra library services platform supports multiple workflows — Circulation, Cataloging, Acquisitions, eResource Management, and more — within one interface to easily manage all of your library’s day-to-day activities and special initiatives, saving time for attending to the human side of library work. 

Sierra includes integrations with LX Starter for patron email notices, Innovative Phone Alerts, Innovative Mobile, Vega Discover, Summon, Vega Promote, Vega Promote Web, Vega Program, and LibraryIQ. Sierra APIs offer access to data in your Sierra system to patron self-service functions and third-party solutions, including real-time status information. Sierra is open and ready to connect. 

To learn more about Sierra, visit https://www.iii.com/products/sierra-ils/  

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Innovative, part of Clarivate, is pleased to announce that the Mid-Hudson Library System in New York is the first library consortium to launch LX Starter for consortia, providing all member patrons with modern, engaging email notices. 

LX Starter takes patron email notices to the next level, offering libraries a modern design experience that includes a selection of templates to appeal to different audiences. Included for all Sierra and Polaris libraries, LX Starter gives libraries an easy-to-use design tool and email circulation notices integrated with the ILS, without the need to purchase additional third-party services or integrations. 

For consortia, central staff can have oversight of notices while maintaining the customization appropriate for each member library. 

The Mid-Hudson Library System (MHLS) is a consortium of 66 libraries that was established in 1959 by the state of New York, and includes public libraries in Columbia, Dutchess, Greene, Putnam, and Ulster counties. MHLS has long been a valued partner to Innovative and our product development efforts, helping Innovative to test and develop not only LX Starter, but also Vega Discover—and their role as a development partner reaches back to helping to shape Encore Duet. 

“I’m so pleased that we have been able to release this tool to our members,” says Laurie Shedrick, Assistant Director and Technology Operations Manager at Mid-Hudson Library System. “LX Starter will upgrade our patrons’ email experience while enabling staff to have more control over patron facing emails. Plus, LX Starter provides an opportunity to manage messaging in a modern and easy to use interface without exporting our patron’s private data. The platform management provides central oversight and each library the autonomy they need to manage their own notifications.” 

LX Starter for consortia is being developed in partnership with library consortia using Sierra and Polaris. Library consortia will be able to benefit from all of LX Starter’s features, while also being able to administer email communications for each institution in the consortium and its members. The Mid-Hudson Library System is one of eight beta partners who have been testing LX Starter for consortia. 

“Working closely with libraries is essential to ensuring we can provide the functionality that library consortia need,” says Taylor Fisher, Senior Product Manager. “The fact that Mid-Hudson Library System was ready to launch LX Starter for consortia while we’re still beta testing is a testament to the fact that we’ve taken the time to listen and build it right.” 

Additional features in LX Starter include an image library to catch the reader’s eye, Syndetics Unbound cover art, and email performance metrics while ensuring email communications are safe and secure. LX Starter notifies library users of holds, overdue items, and any fines in their preferred language. Vega Discover libraries can also add their Showcases, highlighting library collections to your patrons.  

LX Starter is available to Innovative libraries as part of their Sierra and Polaris library subscriptions, and LX Starter for consortia will be released later this year. Click here to learn more about LX Starter.

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If so, or if you are not sure but you care about your personal wellness and the wellness of your community, watch a recording of the Well-being for Library Workers webinar hosted by Innovative, featuring international library consultant and former ALA President and recent ALA award winner Loida Garcia-Febo.  

In this session, Loida took a holistic approach to wellness, sharing vital information as well as tips and strategies to promote well-being in ourselves, in our libraries, and throughout our communities.  

Highlights from the webinar include: 

Facts about global mental health – and how it impacts libraries
Loida shared that 1 in 5 adults the world struggle with mental wellness and the many factors that influence our mental well-being, as well as some of the unique factors that specifically impact the well-being of library workers. When the mental health of library workers is not prioritized, it in turn impacts the quality of library services.  

The 8 dimensions of wellness according to ALA-APA
Loida served as a member of ALA-APA, an organization dedicated to promoting professional interests of librarians and other library workers. She discussed the organization’s interest in helping library workers address their own wellness and the wellness of their libraries, across these areas: 

• Emotional  

• Intellectual  

• Spiritual  

• Environmental  

• Occupational  

• Social  

• Financial  

• Physical  

Defining and identifying signs of stress, anxiety, and burnout
What is the difference stress, anxiety and burnout? Loida discussed in depth the unique characteristics in each of these areas, as detrimental impact they can have on our bodies, mood, and behavior.  

Additionally, she shared simple tips to reflect on our experiences along with tips and strategies for coping with or alleviating the sources of stress, anxiety, and burnout in our own lives. 

• Stress is the physical or mental response to external factors. It can be positive or negative, motivating us to meet an important deadline – or making us feel tense about it – and it usually resolves when the external factors that cause the stress is resolved.  

• Anxiety is the body’s internal reaction to chronic stress, ongoing stress resulting in such physical manifestations as muscle tension, worried thoughts, and can cause such changes as increased blood pressure. Unaddressed anxiety can lead to acute anxiety disorders, which affect 4% of the global population. 

• Burnout is a syndrome that results from unmanaged, chronic stress in the workplaces. It is not formally categorized as a mental health condition, though its impact on mental health is significant. Signs of burnout include exhaustion, dissociation or mental distancing in your role, cynicism, and reduced professional efficacy. 

Plus, lots more… 

If you missed this session, want more information, or would like advice on promoting wellness for yourself or your library community, a recording of Well-being for Library Workers is available. Watch now. 

Additional resources from the webinar:  

Self-care wheel 

Additional wellness resources 

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Through this partnership Clarivate will unify OhioLINK and SearchOhio’s resource sharing platforms to enhance library user experiences and services, improve operational efficiencies and build upon existing consortia collaboration. The new solution is expected to be implemented by mid-year in 2025.

The new solution will integrate OhioLINK and SearchOhio’s existing INN-Reach platforms, part of Innovative^TM, into a single new consortial experience. It will deliver an intuitive and seamless user experience through a unified view of and access to library materials from 45 public library systems and 87 institutions across the state of Ohio. The streamlined user interface will make it easy for patrons to discover library resources and explore new content, improving learning outcomes.

Amy Pawlowski, Executive Director of OhioLINK, said: “OhioLINK has a 30-year track record of utilizing technology to support Ohio’s teaching, learning and research. We are excited to again be at the leading edge of peer-to-peer lending after collaborating with Innovative to develop its first consortial resource sharing platform in the early 90s.”

Erin Francoeur, Executive Director of the Westerville Public Library, which oversees the administration, technical infrastructure and consortial catalog for SearchOhio, said: “We are excited to collaborate with OhioLINK and Clarivate on a future-focused experience for Ohio’s public library patrons to support their pursuit of library resources that provide information and inspiration.”

Yariv Kursh, Senior Vice President and General Manager, Ex Libris and Innovative, part of Clarivate said: ”At Clarivate, we believe that true impact comes from collaborative engagement to support lifelong learners. We are pleased to bring our expertise and advanced technology to this partnership with OhioLINK and SearchOhio to develop a forward-thinking library resource sharing consortial experience that meets the evolving needs of libraries and their patrons, no matter if they are an academic researcher, student or a public library patron.”

About Clarivate
Clarivate is a leading global provider of transformative intelligence. We offer enriched data, insights & analytics, workflow solutions and expert services in the areas of Academia & Government, Intellectual Property and Life Sciences & Healthcare. For more information, please visit www.clarivate.com

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Innovative, part of Clarivate, celebrates the Chester County Library System’s use of Vega Promote to send library marketing emails to their community.

The Chester County Library System (CCLS) has served the roughly 525,000 residents of Chester County, Pennsylvania since it was established in 1962—though its oldest member library is Oxford Library, established in 1784, which is the third oldest library in the state. CCLS boasts 18 locations, with an annual circulation of nearly 3.8 million items. Welcoming over a million visits a year, CCLS has a robust program schedule for attendees of all ages and interests, including story times for kids, crafting events, STEM workshops, Dungeons and Dragons sessions, knitting, opportunities to meet local representatives, music camp, video editing, language classes, book clubs, 3D printing workshops and more.  

“We want to stay in close contact with our community, and Vega Promote is one of the ways we do that,” says Theresa Retzner, Senior Operations Systems Administrator. “With Vega Promote, it’s easy for our staff to inform our community about offerings, and to target our emails to those who would benefit most from what we’re sending.”  

Vega Promote is the marketing automation module of the Vega Library Experience (LX) suite, a cloud-based platform, that allows library staff to easily communicate and manage a full range of materials, programs, and services. Vega Promote keeps community members and patrons informed through targeted and relevant communications, keeping promotion tied tightly to other library solutions and thus eliminating the need for libraries to use a patchwork approach to digital marketing and communications—empowering libraries to communicate what they want when they want, to whom they want.  

To learn more about Vega Promote, Polaris, Innovative Mobile, or any solution in the Vega LX suite of solutions, contact us today.  

The mission of the Chester County Library System ensures that every resident has access to exceptional opportunities to read, learn, create, connect, and contribute to a better quality of life. Chester County Library & District Center is located at 450 Exton Square Parkway, Exton, PA. For hours or more information, visit the library website at https://www.ccls.org. 

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Innovative, Part of Clarivate,

This improved integration gives library staff a one-step ordering process without requiring additional ILS workflow steps for the library to prepare for the materials. Once library staff order materials through Title Source 360, they will not need to touch their Polaris ILS while Baker & Taylor bibliographic records are shared automatically with the library’s Polaris system. With that information, Polaris will automatically create the purchase order needed and send it to Baker & Taylor while also assessing the new records and deduplicating them per the library’s guidelines.

This integration includes a new user interface on Title Source 360 that allows Polaris libraries to select which Polaris Import Profile they want used for the record import and de-duplication process.

“We are excited about how this integration will bring improved efficiency and simplified ordering to libraries. Continually enhancing our customers workflow is at the core of everything we do and we are pleased to partner with Innovative to bring enhancements to the market,” said Baker & Taylor president and group CEO Amandeep Kochar.

Innovative is committed to collaborating with vendors and libraries across the industry to create exceptional user experiences for library staff and patrons.

“We are excited to work with one of our long-term cohorts, Baker & Taylor, on an integration that assists library staff through a key operational process,” said Tom Jacobson, Vice President and Executive Library Advocate & Strategist at Innovative. “Ordering new materials is a recurring process for all libraries that should be a simple and easy integration between book vendor and ILS, allowing library staff to focus their time on other activities.”

This enhanced workflow builds on the existing relationship and integrations between Polaris and Baker & Taylor, including the Advanced Shipping Notice (ASN). The ASN process includes a single barcode label that libraries can scan to bulk receive entire shipments in Polaris.

In addition, as part of this enhanced partnership, Innovative and Baker & Taylor are collaborating to release a tighter workflow integration between the BTCat cataloging utility and Polaris through a new cataloging API. This real-time transfer of records between the systems will be coming soon.

Polaris offers a comprehensive ILS with web-based interface designed specifically for the unique needs of public libraries of all types—single site, multi-branch, and consortia. The responsive web interface empowers staff to connect with patrons and complete tasks wherever is most convenient – in the stacks, at community events, or even working from home.

Polaris includes interoperability with the most popular third-party library components making it easy for libraries to integrate with the tools they use on a regular basis. The fully documented Polaris API can be used for a wealth of custom integrations.

To learn more about Polaris, visit https://www.iii.com/products/polaris-ils/

To learn more about Baker & Taylor, visit https://www.baker-taylor.com/

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Highlights from the Vega Discover releases so far this year include:

Vega Discover is 100% Compatible with Section 508 for Accessibility

The most recent accessibility review for Vega Discover, managed by a 3rd party accessibility auditor in May of 2024, found that Discover is 100% compliant with Section 508 Accessibility Standards required by the United States Access Board. The review also included the recently published WCAG 2.2 standard and we continue to work on the small amount of updates required to meet this new standard for accessibility.

Home Page UX Improvements

With accessibility and user experience a top priority, user interface improvements have been made for both desktop and mobile users. These improvements include bolder and larger text that is easier to read, larger book covers, and better spacing and breakpoints for mobile users.

Table of Contents Added to Edition Info Popup

Formatted Table of Contents data has been added to the Editions information popup when available in the source record. To view all metadata details for data displayed in Vega Discover, check out this Supportal article (log in required).

Location Facet Experience Improvements

The Vega Discover location facet function has been expanded to help users better view and find materials at the locations that are relevant to them. Changes include showing all locations as the default view, floating preferred locations to the top of the facet, and sort options by hit count and A-Z listings. This feature is especially popular with large multi-branch and consortia members who have many locations to manage.

Home Page Collection Sites in Alphabetical Order

When a user has permission to view more than one collection site, they will see all the site names in alphabetical order from the drop-down menu on the homepage settings. Collection sites enable single library systems and consortia to host multiple catalogs with unique URLs, branding, and resources filtered for a specific location, audience, or collection. This feature is especially popular with large multi-branch and consortia members who have many locations to manage.

Updated Staff User Permissions for Showcases

Vega Discover Admin users can turn custom lists and saved searches into Showcases without needing a related patron account. This is the beginning of expanded staff user roles and permissions in Vega Discover; additional features are already in beta testing.

Generate Syndetics Cover Images

If you would like to use a Syndetics cover image in a social media post, blog post, or on a website, we now have documentation on how to generate a unique URL for a cover image from your collection based on your library code.

Holds Settings Updates

An optional Hold Activation Date field is now included for Requests and integrates with the Polaris ILS. A default Hold Expiration Date setting has been added for Sierra libraries. Hold Expiration Dates for Polaris libraries are set in the Polaris ILS and no longer appears as a field for patrons.

New Cookie Banner

A new cookie banner now displays at the beginning of each session when using Vega Discover, Vega Promote, and LX Starter. This banner will request user consent to use cookies in the products. Patron and staff users will see an option to select Strictly Necessary Cookies after they click on Manage cookie preferences.

We prioritize user privacy and aim to provide a secure and transparent user experience. By implementing this change, we align our products with company-wide policies and comply with regulations such as the General Data Protection Regulation (GDPR) and regional requirements. This ensures that personal information is handled carefully and respectfully.

Other new features include a new fiction/non-fiction facet, translation enhancements, access to Discover training resources straight from Discover help, and more.

The Innovative product team also regularly works with libraries to beta test new features. We are currently running a beta program for Discover Admin roles and permissions settings for homepage access (as requested in Idea Exchange) and an Active Directory integration for Polaris. You can view more upcoming features on the Vega Discover roadmap or read more about our developments for consortia and the Vega Library Experience on our website.

If you’d like to receive regular updates on what’s new in Vega Discover, you can subscribe to release notes emails in the Supportal (log in required).

You may also be interested in these recent Vega Discover announcements:

• Showcasing your digital repository in Vega Discover
• Vega Discover Themed Catalogs available now
• Four Innovative solutions, including Vega Discover, awarded recognition in 2024 Modern Library Awards
• Watch now: How to Connect with Your Community using the Vega LX Suite

We’d also like to welcome new libraries to the Vega Discover family:

• Schaumburg Township District Library (Illinois) joins the Innovative family
• Navajo County Library District chooses the Polaris ILS and Vega Discover
• Libraries of Middlesex Automation Consortium join the Innovative Family
• Malmö Public Libraries in Sweden selects Vega Discover

Vega Discover helps patrons search, find, and browse resources through more relevant search results, related resources, and recommended items. Discover provides the modern online experience patrons have come to expect, using an intuitive interface and enrichment content to create an immersive library experience. Built on BIBFRAME formatting and linked data connections, it provides a user-friendly and search-engine-like experience. To learn more, download the Discover fact sheet or contact us today.

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Innovative, Part of Clarivate

Pre-built Email Templates

Vega Promote’s pre-built email templates help libraries get started quickly when implementing Promote. Over 100 email templates have been added to the template library featuring beautiful, responsive html templates. Libraries can easily update each template with their logo and colors and then save their custom templates for quick use in the future. Different elements from each email template can also be saved to the design block library, making it easy for libraries to re-use certain content designs across multiple emails.

One-Click Unsubscribe

Your email recipients now have an easy and straightforward way to opt-out of marketing emails without scrolling to the bottom of the email. A new, one-click unsubscribe email header is now automatically applied to emails sent from Vega Promote. This will improve sender reputation and support compliance with new anti-spam guidelines for bulk marketing senders. More information on this feature is available on the Supportal (login required).

You can view more upcoming features on the Vega Promote roadmap or contribute ideas on Idea Exchange. If you’d like to receive regular updates on what’s new in Vega Promote, you can subscribe to the Vega LX release notes in the Supportal.

You may also be interested in these recent Vega Promote articles:

• Rochester Hills Public Library uses Vega Promote to modernize patron communication
• Watch now: How to Connect with Your Community using the Vega LX Suite

Vega Promote is the marketing automation module of the Vega Library Experience (LX) suite, a cloud-based platform, that allows library staff to easily communicate and manage a full range of materials, programs, and services. Vega Promote keeps community members and patrons informed through targeted and relevant communications, keeping promotion tied tightly to other library solutions and thus eliminating the need for libraries to use a patchwork approach to digital marketing and communications—empowering libraries to communicate what they want, when they want, to whom they want.

To learn more about Vega Promote, download the product fact sheet or contact us today.

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LibraryIQ is an analytics and reporting solution that used real-time data to offer actionable insights to libraries across categories such as collection management, service development, patron engagement, and strategic planning.  

Over the past few years, LibraryIQ quickly became the preferred analytics solution for many public libraries. It seamlessly integrates with Innovative’s Sierra and Polaris library systems and was recently incorporated into the selection of analytics available in the Vega Library Experience (LX) platform. 

During the webinar, participants were given a demo of the LibraryIQ platform and learned about its five key areas: CollectionIQ, DiversityIQ, CommunityIQ, PatronIQ, and MetricsIQ.  Sara Roberts, Director of Account and Product Management, discussed inspiring examples of how libraries can and have used LibraryIQ for data-driven decisions on weeding, purchasing, book programs, and displays. She was joined by Cori Iannaggi, LibraryIQ Solutions Specialist, who shared tips and details on how to navigate the tool. 

Developed by librarians for librarians, the LibraryIQ platform enables libraries nationwide to maintain relevant collections, visualize patron engagement, identify community-specific needs, and establish actionable goals. 

To learn more about how LibraryIQ empowers libraries to make informed decisions based on comprehensive analytics, enhancing their operational efficiency and strategic planning capabilities, register to watch the recording.  

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Innovative, part of Clarivate, is proud to share that the St. Louis County Library District in Missouri is using Vega Program to help organize and publicize library events, and to allow their community to register for these events and book meeting rooms.

The St. Louis County Library District opened its first library in 1947, quickly followed by two additional branches. The library continued to grow in the 1960s and 70s with additional branches and expansions, leading to a total of 20 branches that serve St. Louis County area today. St. Louis County Library now serves over half a million cardholders and is the busiest library in Missouri and one of the largest libraries in the U.S. In 2022, St. Louis County Library (SLCL) and St. Louis Public Library (SLPL) merged catalogs and databases, allowing patrons to place holds and return items interchangeably across both systems, greatly enhancing access to materials. 

SLCL events are geared for people of all ages, and include opportunities to connect with social services, tech classes, author lectures, periods to access legal advice, technology classes and workshops, story times, scavenger hunts, job counseling, gaming sessions, art classes, cooking classes, book clubs, yoga classes, improv classes, ukulele jam sessions, a storytelling festival, art contests and more. 

 “Once we plan our events, we want to make sure people know about them. Vega Program offers an interface that makes it easy for our staff to use to populate our events calendar, and easy for our community to navigate. We also appreciate the self-serve functionality of booking meeting rooms,” says Jennifer McBride, Assistant Director of Communications. 

Vega Program provides library event information online in an easy-to-access format, but also shows maps to find the correct location for each event, can generate flyers and emails for events, as well as handle registration and payment when applicable. Vega Program also provides an interface for reserving rooms at the library. 

Vega Program is part of the Vega Library Experience (LX), a cloud-based platform that allows library staff to easily communicate and manage a full range of materials, programs, and services. To learn more about Vega Program or any solution in the Vega LX suite of solutions, contact us today.  

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Sierra is used by many of the largest libraries in the world including New York Public Library (New York), Cincinnati and Hamilton County Public Library (Ohio), Tulsa City-County Library System (Oklahoma), San Francisco Public Library (California), Montreal Public Library (Canada), Auckland Libraries (New Zealand), and Malmo Stadsbibliotek (Sweden). 

Innovative works closely with Sierra libraries on a regular basis to solicit their input on roadmap development. Users are encouraged to be involved in Idea Exchange to share suggested enhancements and features for the software. Every Sierra release includes multiple features from Idea Exchange and other library-influenced processes. In addition, 13 libraries have been beta testing this Sierra release. 

“I travel on a regular basis to meet with our libraries and I continually hear from library staff who use and love Sierra. We have dedicated development teams committed to Sierra because of this large, robust and growing Sierra user community,” said Yariv Kursh, Senior Vice President and General Manager of Innovative. “When I stood on stage at the Innovative Users Group conference in April, I emphasized the importance of Sierra to our community and we stand by our on-going commitment to enhance the product based on user needs and requirements.” 

This Sierra release includes a number of updates, including:    

• Ability to Batch Cancel Order records – The new permission 147, Batch cancel orders, enables a Batch Cancel Orders function from a review file of orders in the acquisitions workflow.  

• Place holds on multiple item or volume records – Library staff members can select multiple item or volume records on a single bibliographic record and place holds on all of them at once.   

• New Scoping Rules function – The new Scoping Rules function in the Sierra client lets staff administer location-based scopes.  

• Manage macros in the Admin App – There are now separate fields in the Admin App to define macros for the Sierra Desktop App and Sierra Web.  

• Verify heading for Item records – “Verify Heading” functionality, accessible via the Tools menu or CTRL+G, has been re-enabled for use with item records, allowing library staff to use non-headings fields to verify the uniqueness of fields like call numbers.  

• Logout button on Web Management Reports – For users who log in to Web Management Reports using SAML credentials, there is now a logout button/link to log out at the end of a session.   

• MARC option in authorities APIs – In the Sierra API for authority records, an API user can specify “marc” in the fields to return, and the response will include all MARC data for the record. This feature works with the GET /v6/authorities/ and GET /v6/authorities/{id} API endpoints.  

• Patron validation lockout message in Sierra API– A new patron validation message indicates when a patron has been locked out after five unsuccessful attempts to login. The lockout expires after one minute. 

• MacOS Sonoma support – The Sierra desktop application has been certified to be compatible with MacOS Sonoma.  

“We have many channels of communication with our customers because it’s important for us to stay connected with our libraries – whether through user groups, emails, training, social media, online platforms, or via our Account Managers and Customer Relationship Center,” said Lester Owencroft, VP of Marketing. “We know there are many independent outlets reporting on the industry but it’s important to remember that if you want information on our business, our product roadmap and our future development plans, it’s best to get the facts directly from us.” 

For a complete feature list, read the full Sierra 6.2 release notes (login required) on Supportal. If you are a hosted Sierra system ready to upgrade, please complete the Sierra Upgrade Request form on the Supportal. Please note that beginning with Sierra 6.1, Sierra releases are certified to run on Oracle Linux 8 and you may need to upgrade your operating system. Read the full Sierra supported technology matrix on the Supportal. There will be a webinar detailing the changes in Sierra 6.2 on our webinar available on demand. 

The Sierra library services platform supports multiple workflows — Circulation, Cataloging, Acquisitions, eResource Management, and more — within one interface to easily manage all of your library’s day-to-day activities and special initiatives, saving time for attending to the human side of library work. 

Sierra includes integrations with LX Starter for patron email notices, Innovative Phone Alerts, Innovative Mobile, Vega Discover, Summon, Vega Promote, Vega Promote Web, Vega Program, and LibraryIQ. Sierra APIs offer access to data in your Sierra system to patron self-service functions and third-party solutions, including real-time status information. Sierra is open and ready to connect. 

To learn more about Sierra, visit https://www.iii.com/products/sierra-ils/  

Support note: Hosted users can find information about their server status by clicking here.

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Innovative, part of Clarivate, is pleased to announce that the Schaumburg Township District Library in Schaumburg, Illinois have selected Polaris as their new Integrated Library System, Vega Discover Premium as their new discovery layer, Vega Program to manage events and room booking, Vega Promote to foster engagement with their community, and the Innovative Mobile app to provide the power of the library to their patrons wherever they are.

The Schaumburg Township District Library serves the approximately 130,000 residents of Schaumburg Township and parts of Hanover Park, Streamwood, Elk Grove Village, and Hoffman Estates. Schaumburg Township District Library provides for the enrichment of their community with a wide range of resources that include local newspapers, a digital archive of historic photos, videos, maps and more from the area; employment resources and local genealogy. Beyond a wide range of materials to read, listen to, and watch, the library’s Library of Things include games, toys, bike locks, microscopes, wi-fi hotspots and even a theremin. The library also offers passes to local museums, and events that include storytimes in English, Ukrainian and Polish, game nights, nature walks, LEGO challenges, citizenship classes, music recording and production for teens, tech classes, 3D printing, art classes, chess and more.  

 “I am so happy to join Clarivate as we think about transforming our work for a more enhanced and personalized experience for our Library patrons! We continuously want to improve and understand our data better, and Clarivate is a trusted source to help us maximize our potential today and in the years to come,“ says Annie Miskewitch, Executive Director of Schaumburg Township District Library. 

Polaris provides an intuitive web interface that brings the full power and functionality of the integrated library system (ILS) to the web browser. Polaris can be used on a computer or tablet, freeing staff to connect with patrons and complete tasks wherever it is most convenient—even outside the library walls.       

Vega LX works seamlessly with integrated library system (ILS) solutions Sierra and Polaris. To learn more about the Polaris ILS or the Vega LX platform, visit iii.com or contact Innovative today. 

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Innovative, Part of Clarivate

To further promote libraries’ ever-evolving offerings using an easy-to-use website, Innovative also released a Responsive AI tool that automatically optimizes the library’s website content for responsive design across devices with one click. This feature helps libraries maximize and custom their breakpoints (screen widths) in addition to the default responsive behavior (proportional scaling to fit on different screen sizes) that comes with every element. 

“These new features help libraries create a seamless experience across the library’s online resources, allowing users to stay on the library website longer and access the information they need in one place,” said Taylor Fisher, Senior Product Manager. 

The new apps in Vega Promote Web are available to all libraries from the day they start using the website builder via drag-and-drop widgets that can be configured to display data from the library’s Vega Discover catalog or Vega Program events. These apps make it easy for libraries to integrate data from multiple Vega LX modules onto their website and include many customization options so Discover Showcases, search bars, and event listings always fit seamlessly within the web design and library branding. 

The app releases include: 

• Vega Discover Showcases – This app features four new designs for collection showcases, larger cover art, and improved performance.  
• Vega Discover search – This pass-through search app includes two options; either the search box searches only the catalog and users can choose a category, or there can be an integrated search box where users can choose to search the catalog or library website. This app also includes improvements for responsive design. 
• Vega Program events – This app features two ways to display the next three chronological events at the library, or to show a search panel and form where users can search all events and see the results within the webpage without being re-directed to a separate site. 

In partnership with Wix, Vega Promote Web now includes Wix Studio, a website building tool focused on collaboration that features live multi-user editing and automated tools for responsive design. Highlights from the new interface include: 

• Concurrent editing – Vega Promote Web now allows for multiple users to work on the same webpage at the same time and see each other’s changes in real time. Users working on a site together can also leave comments on the canvas, tag others, and attach comments to specific elements. This makes it easier for library staff to work with each other, and to collaborate with the Innovative implementation team. 
• Automated Responsive Design – Users can now design their website as they wish, then use the Responsive AI tool to select a section of content then auto-generate a suggested design for better responsiveness, or use the tool on specific breakpoints to improve the mobile display. 

Vega Promote Web empowers libraries to create and manage their own websites, where they can showcase their ever-evolving services, programs, and resources. Part of the Vega Library Experience (LX) platform, Vega Promote Web can be implemented independently or in connection with other Vega LX modules and Innovative’s integrated library systems Polaris and Sierra. Vega Promote Web is available today for libraries of all types. To learn more, visit the Innovative website.  

Updated October 2024: Vega Promote Web is now known as Vega WebBuilder. Learn more: Vega WebBuilder Offers New Premium Services for Library Websites

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Clarivate

Some Innovative customers will receive an email from Clarivate Academia & Government Segment President Bar Veinstein inviting them to complete the survey. Not every Innovative customer will receive the survey, but those who do should know that the survey applies to their relationship with Innovative, Part of Clarivate. Clarivate also ensures that each contact receives the survey no more than once per 12 months, so anyone who completed the survey in October 2023 will not receive an invite this cycle. 

The survey will remain open through June 7, 2024 and will be sent to libraries around the world. Clarivate prioritizes working together in respectful partnership with customers and colleagues. Your survey answers will influence not only how Innovative interacts with you but also how you begin to interact with and get to know Clarivate. 

Libraries can learn more about the Clarivate Voice of Customer survey on the website: https://clarivate.com/voice-of-customer/  

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At Clarivate, we recognize the vital role libraries play in carrying out this mission. We are steadfast in our dedication to developing ingenious solutions that give libraries a leading edge in connecting their communities with the insights, information, and services necessary to achieve their goals. 

Watch this video to learn more about Clarivate’s vision for the future, and our commitment to Think Forward.  

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Innovative, Part of Clarivate, recently hosted a webinar detailing how Vega Library Experience (LX) modules can help your library deliver a consistent and uniformly branded experience across digital interactions your patrons have with your library.  

In this session, Product Managers from Vega Discover, Vega Program, Vega Promote and Vega Promote Web presented a case study to demonstrate the value for libraries in providing a reliable and recognizable library experience for patrons – and how doing so can bolster engagement with library materials, events, and services.  

Vega LX modules enable libraries to realize their branding vision through tight integrations and easy to use, drag-and-drop design tools. For example, attendees learned how curated content like collection showcases and library events can seamlessly be featured on the library website, Discover homepage, and even in circulation notices and marketing communications.  

In a post-webinar survey, most respondents said they would be able to put the information to use; 50% said they would do so in the next 7-12 months, 16% in the next 2-6 months, and another 16% were ready to put the information to use immediately. 

“This is a really good overview of how Vega LX helps a library modernize and build a brand,” one attendee commented. 

If you are interested in building better connections with your community but missed this session, the recording is available.  

Watch now: How to Connect with Your Community with the Vega Suite of Products  

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The Open Archives Initiative Protocol for Metadata Harvesting, usually shortened to OAI-PMH, provides a framework to allow for metadata to be harvested in a way that is interoperable with multiple systems. The metadata in an OAI-PMH repository uses the Dublin Core metadata format.

The Vega Discover harvesting process will map the Dublin Core–formatted metadata to BIBFRAME, which is the data model format for bibliographic data used by Vega Discover.

This means that the Dublin Core fields become searchable in Discover, so that, for example, a search for an author within Discover will return results from your repository with that name in the dc:creator field. See fig. 1 for a sample of Dublin Core to BIBFRAME mapping.

When harvesting metadata from a digital repository, you will be able to configure how much of a repository to harvest. The harvested collections are findable in the Collection facet in Vega Discover.

The following OAI-PMH features are available in the beta version:

• Support of granular configuration of how much of a repository to harvest
• DC to BIBFRAME mapping (Qualified Dublin Core mapping is still under development)
• Customization for the button that links to your digital repository
• Configure the OAI harvester to select specific collections for harvesting
• Provide filtering by material type according to the dc:type field in the Discover interface
• Provide filtering by Set in the Collection facet filter in Vega Discover
• Support for customization in harvesting collections and displaying repository objects in a consortium
• Support for custom thumbnails for objects in your digital repository
• Mapping of Linked Data relationships
• Scheduling automatic data harvesting to ensure Discover reflects the current state of your digital repository

Development of the following OAI-PMH feature is underway:

• Thumbnail builders for popular repositories

To view the recording of the webinar, click here.

For further details on using OAI-PMH metadata harvesting in Vega Discover, see the Vega Discover User Documentation.

Since this feature is still in beta, contact your account manager to have us enable the feature for your library.

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The event was attended by more than 400 IUG members and Innovative staff, including executive leadership, product experts, User Experience (UX) specialists, customer support and others. Participants took advantage of the opportunity to share knowledge and expertise, learn from each other, collaborate and network, and come away inspired to deliver patron-centered library experiences for their communities.

Innovative product announcements

An AI-assisted future for patron discovery

During the opening presentation, Yariv Kursh, Innovative General Manager and Senior Vice President, discussed what an online catalog might look like with an AI-powered online assistant. Users could engage in more conversational interactions, asking the AI assistant to help them find a certain type of book or get help with homework projects.

“We are always focused on our different user personas, asking ourselves ‘How can we help libraries personalize services for patrons? How can we help libraries offer a seamless library experience across all platforms and channels?’ And we think AI will play a part in those answers,” said Kursh. Read more.

Vision for Vega Library Experience Comes Full Circle with New Solutions

During this next development phase, Innovative announced continued focus on key tenets of library experience that make the existing Vega LX modules so appealing: personalized, accessible, and effortless.  Major developments on the roadmap include a unified staff interface for Vega LX modules, a membership portal for library cardholders, and more multi-channel communication options for libraries with advanced email journeys.

Innovative proactively solicits library feedback on product development through a wide variety of channels like the development partner program, beta testers, the Idea Exchange, and regular customer meetings. In 2023, the product management team spent over 2,000 hours with libraries listening to their feedback. Read more.

Vega Library Experience Platform Expands Support for Consortia

“Every consortium I speak with is completely unique from the next, each one has a custom way of handling administration, shared resources, policies and procedures, branding and more,” said Kat Cuff, Director of Product Management. “We’ve been listening closely to their needs and have taken our time to build a strong foundation that can support the complex and individualized needs of consortia.”

To provide consortia with more options for managing their organization, members, and community engagement activities, Innovative is developing a layer of features and functions specifically to serve consortia in these efforts. Read more.

Congratulations to all the IUG Award Winners!

Beacon Award

Winner Daniel Messer was honored for exceptional service to the Innovative Users community. He hosts the Cyberpunk Librarian podcast and literally wrote the book on the Polaris Transactions database.

Crystal Awards

The Crystal Awards honor members who have participated in 15 IUG conferences. This year we celebrated:

• Terri Barton, Manhattan Public Library
• Sarah Frieldsmith, University of San Diego
• Xuemei Ge, Tennessee State University
• Shad Harder, University of Colorado, Colorado Springs
• Ryan Gessner, Middle Country Public Library
• Donna Spychala, Toledo Lucas County Public Library

Hackathon

“Best of Show” was awarded to Scott Murray at the Saskatchewan Information and Library Services Consortium (SILS) for his idea “Spotify ‘Wrapped’ but for your patrons.”

Honorable mention was given to the Hackathon project “Appless Checkouts – It’s a big deal.” Read more about this creative preconference event.

Keynote speaker Greg Schwem brought the laughs

To add levity between technical presentations and roadmap conversations, the IUG featured corporate comedian Greg Schwem as the keynote. He had conference attendees in stitches with his presentation and even spent time digging into the IUG online chat forum trying to understand what inspires librarians and system administrators.

Banned books poll

Conference attendees were invited to review the Top 13 Most Challenged Books of 2022 and use green stickers to indicate which books are available at their libraries, and blue stickers to indicate which titles they have read.

DJ, dancing, and donuts!

The annual dessert reception brought back the dance floor, giving everyone a chance to stretch their legs. Attendees enjoyed a photobooth, smores and sundae bars, dancing, and drinks. The tunes were so good, even Yariv Kursh was spotted on the dance floor!

Opportunities to keep the momentum going

While the annual IUG conference is an incredible opportunity to meet, collaborate, and celebrate in person, the real work of the Innovative community happens all year round. Here are some of the ways to keep up the momentum from this successful event:

• Monthly virtual discussion. The IUG holds a monthly virtual discussion group with a different topic each month. Topics range from Sierra cataloging to Polaris Technical Services to library marketing tips. It’s a great way to get connected and learn from other Innovative libraries.
• Online user forums. The IUG hosts independent online forums where users can submit questions and get answers from other libraries. For example, two of the most viewed posts are a custom Polaris database query and a post on how to use with Sierra SIP2 self-check machines. This is a great place to consult other users.
• Product Enhancements. The Idea Exchange is a platform where any Innovative user can submit enhancement ideas for Innovative products. IUG Members can also get involved with the Member Exclusive Enhancement Process (MEEP).
• IUG Conference Presentations. The IUG posts all user presentations from the conference on their membership website. Even if you didn’t attend the conference in person, you can still benefit from the great presentations and best practices shared at the conference.

You can learn more about membership on the Innovative Users Group website: https://www.innovativeusers.org/how_to_join.php

The IUG is an organization independent from Innovative that fosters incredible community and connections for Innovative users. Innovative is a sponsor of the annual conference and an enthusiastic support of the IUG organization.

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Innovative, part of Clarivate, is pleased to announce the release of Polaris 7.6. This release is focused on expanding technical services functionality in Leap, library-requested enhancements, and support for new and updated vendor integrations.  

 Highlights of this release include: 

• Bulk Waive Fines – Administrators are now able to define bulk waive criteria and schedule patron charges to be waived overnight.  

• Advanced MARC Editor – Updates the existing Leap MARC editor from being dialog-driven to using in-line editing. Also introduces more hotkeys for editing MARC records.