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Innovative, from Clarivate, is committed to empowering libraries with technology that enhances patron engagement, communication, and efficiency. By leveraging AI and forward-thinking solutions, we help libraries adapt, innovate, and create meaningful experiences for staff and patrons alike.

Complete the form and read more about how Innovative is transforming libraries with cutting-edge solutions in Library Systems Survey 2024.

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Provide this easy-to-use service for members in your community. Patrons can listen to new content every month from wherever they are. Library staff can upload or create content.

Learn more about what kind of content you can add to your Dial-a-Story phone line.

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The post Webinar Recap: The Safe Library-TY appeared first on Innovative Interfaces Inc..

Innovative was pleased to host a webinar with Dr. Steve Albrecht, a 24-year library security consultant who has trained thousands of library employees on how to handle disruptive patrons.

In his presentation, “The Safe Library: Security, Safety and Service at the Moments of Truth,” Steve shared five key takeaways for making the library a better, safer place to work including:

• How effective library security requires a multi-faceted approach
• The qualities safe librarians possess
• How to establish a clear code of conduct
• Tips for managing challenging patron situations
• Maintaining personal resilience

Complete the form to learn why 95% of webinar participants found this session very or extremely valuable.

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Find a telephony service that works for your library. Available for Polaris and Sierra libraries, Innovative Phone Alerts is a cloud-based VoIP (Voice over Internet Protocol) telephony service that streamlines the complexities of telephone notification and telephone renewal system offerings.

Learn more about the key features for this service:

·        Outgoing notifications

·        Incoming inquiries

·        Library-branded Caller ID

·        IPA analytics portal

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Patrons can receive reliable alerts from your library using Vega Interact SMS. Available for Sierra and Polaris libraries, SMS Alerts makes it easy to set up a cloud-based system that integrates with your ILS to send useful text reminders.

Learn how our SMS Alerts give you:

1. Reliable Delivery
2. SMS Compliance
3. ILS Integration
4. Multiple Languages
5. And more!

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With a goal of creating an engaging and cohesive experience across all channels, Rochester Hills chose Vega LX as the one solution that could meet their multiple needs in a seamless user experience.

Learn how Vega LX helps them to:

• Use one ecosystem
• Provide more personalized interactions
• Network with the IUG community to share collaborative ideas

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The post Case Study: Smart Analytics Led to a 25% Increase in Circulation-TY appeared first on Innovative Interfaces Inc..

This library in southern California was struggling to understand why their patron engagement was low. With so many items in the collection, knowing what resources to promote and when was nearly impossible for staff. How could they figure out why their shelves were so full and what patrons actually wanted to read? 

With the LibraryIQ platform, they got instant feedback and data analysis to help them make changes. Download this case study to learn how they: 

• Saved time and money 
• Increased patron engagement 
• View real-time community trends 
• Improved their data-driven decision making 

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LibraryIQ is an analytics and reporting solution that uses real-time data to offer actionable insights to libraries in categories spanning collection management, service development, patron engagement, and strategic planning. Learn how this tool can help you: 

• Maintain relevant collections with ease 
• Visualize patron engagement in real time 
• Discover community-specific needs 
• Create actionable goals and track progress 

With a web-based platform, LibraryIQ provides a 360-degree view of library operations, empowering staff to make data-driven decisions that ensure budget optimization and strong return on investment. LibraryIQ is available today for Sierra and Polaris libraries. 

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Faced with disparate systems and manual processes that made event management more and more time-consuming and inconvenient, Middle Country turned to Vega Program to simplify the registration experience for patrons and staff. 

Learn how Vega Program provided four solutions to some of Middle Country’s biggest challenges with: 

• Mobile-friendly design
• Simplified guest registration
• Easier payment processing
• Custom questions

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From Customer Care to Account Management and Support, at Innovative, librarians play an important part in ensuring the voice of today’s library is heard and used as a guide in our daily work. In fact, we have over 75 librarians on our staff.

Explore this white paper to meet four of our valued information stewards and hear firsthand why they love the library and how it better informs their work at Innovative.

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As more and more patrons use TikTok, libraries are inspired to embrace the free social media app to spread awareness and promote their library materials and services. Creative Marketing Manager Emily Jackson embraced the social media craze and led the launch of the Dallas Public Library Tik Tok account in May 2022. Since the library began using Tik Tok, it has continued to grow followers, garnering more than 5,000 people and counting!

Download this PDF to:

• Learn the biggest reasons why Dallas Public Library uses Tik Tok to spark engagement
• Get simple tips on how your library can get started using Tik Tok
• Access a recording of Emily’s webinar presentation for additional insights and thought starters 

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Building a Library Experience (LX) based on mutual engagement with your users is essential to strengthening your relationship with them and your community. Use this worksheet to: 

• Create goals for a library experience improvement plan
• Identify challenges to creating an improved level of library experience
• Take inventory of your current engagement practices and tools

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The post Innovative Research Report: Library Usage During Pandemic- TY appeared first on Innovative Interfaces Inc..

Witt Associates LLC, a leading research firm focused on public safety and crisis management, conducted an independent study in October 2021 to explore how public library usage continued to evolve during the second year of the COVID-19 pandemic. This report addresses questions such as: 

• How has library use changed during the pandemic? 
• What online resources are being utilized by library patrons? 
• How have patrons taken to virtual programming during the pandemic? 

• How much do Americans trust their local public library? 

Complete the form to download the report now. 

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Crafted out of development into the Vega Library Experience (LX) platform, LX Starter revolutionizes the way Polaris and Sierra libraries manage existing ILS notice rules. LX Starter provides library staff with an intuitive, web-based interface that empowers them to design and send automated circulation notices directly to patron inboxes. 

Complete the form to download the fact sheet and explore the full benefits of this featured-packed solution.

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The Polaris ILS is engineered to streamline staff workflows and to improve patron services while providing excellent value. 

Download this portfolio for these contents:  

• Polaris ILS Overview 
• Polaris Fact Sheet 
• Polaris + Vega Fact Sheet 
• Driving Polaris ROI white paper 

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The Polaris ILS and Vega Library Experience (LX) work together to provide staff and patrons with an optimal library experience within a single, secure ecosystem. 

Learn about how these tools work together to provide:  

• Discovery 
• Patron notices 
• Acquisitions 
• Serials management 

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Engineered to create and maximize connections within your community, the Vega Library Experience (LX) suite of solutions provides the tools you need to provide an optimal library experience for patrons and staff. Learn about the Vega LX modules: 

• Connect  
• Discover 
• Interact  
• Promote
• Program
• Analyze 

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Vega Discover is the modern discovery solution that makes the most of your library’s cataloging to quickly provide your patrons with the results they’re looking for in a clean, streamlined interface. Download our Overview to learn about Vega Discover’s features, including: 

• Context engine 
• Work roll-ups 
• Showcases 
• Syndetics Unbound enrichment content
• Integrated eContent 

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Designed to make managing patron communications easy and professional, Vega Promote provides all the tools you need to manage patron email delivery. Learn how to bring your email communications into the present day with: 

• Design tools 
• Email scheduling 
• Contact management and statistics
• An easy-to-use design library 
• Automatic bounceback and unsubscribe handling 
• Embeddable Vega Discover showcases 

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Providing a comprehensive event management experience, Vega Program provides a modern interface for room booking and event planning, registration, marketing and management. Learn how Vega Program provides tools to manage: 

• Room booking, with a patron self-service option 

• Event scheduling and registration  
• Event marketing, including an image library for professional results 
• APIs to incorporate event calendars and information on websites and emails  

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Experiencing the library digitally – through the web, an app, or any modern communication channel – should be as thrilling as walking in the library’s front door and taking in all the opportunities and wonder. By combining a transformative new approach and the Vega Experience Suite, Innovative provides a solution to deepen engagement in the digital world.  This eBook explains:

• How Innovative approaches the Library Experience (LX)
• The 5 guiding principles of LX
• The components within the Vega Experience Suite
• How Vega empowers libraries to deepen community connections & create a full library experience

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Saskatchewan Information & Library Services Consortium (SILS) required a successful solution that was proven among other public library consortia, capable of simplifying a large-scale deployment, and provided APIs that could make website integration and customization easier. Polaris checked the boxes for SILS, making it the best solution for the consortium’s specific needs.

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In May 2011, The Library of Congress officially launched the Bibliographic Framework Initiative (BIBFRAME), a data model that makes library resources visible online. Learn how BIBFRAME creates big advantages by:

• Making library data internet readable
• Easily making connections between records for better context
• Accommodating and cataloging complex resources such as serials and A/V materials

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Polaris Leap uses a browser to supply library staff with access to Polaris ILS public services workflows both inside and outside the library walls. Learn how this web client:

• Enhances the workflows with an intuitive interface
• Improves web-based mobility for public services and reference staff
• Provides more flexibility to connect with your community

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Designed to make it as easy for patrons to access your library as it is to check their text messages, the Vega Mobile app puts the power of your library right in their hands.  Learn how you can meet patrons where they are with a mobile library app that provides:

• A modern patron experience
• Portable self-check
• Context-specific content
• Streamlined curbside pickup
• Consortium support

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The post White Paper: Planning for a Disaster-TY appeared first on Innovative Interfaces Inc..

Planning effectively for any situation can help libraries save lives, preserve assets and restore essential services as quickly as possible should a disaster occur. This white paper addresses what librarians should to do before, during and after a crisis occurs, including:

• Which Items you should assemble in advance
• How to secure people and assets and build a communication plan
• How to work with recovery specialists and secure funding

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The post Research Report: Impact of COVID Lockdowns on Public Libraries -TY appeared first on Innovative Interfaces Inc..

Witt Associates LLC, a leading research firm focused on public safety and crisis management, conducted an independent study to explore how public library usage changed after most libraries closed their doors in March of 2020. This report addresses questions such as:

• How much do Americans trust their local public library?
• How many people are using their library’s online resources?
• What have been the top library uses since the onset of the pandemic?
• What do Americans still not know about their public library?

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Hobson & Company (H&C), a leading research firm focused on Return on Investment (ROI) studies, conducted an independent study to explore how public libraries are using Polaris ILS to address challenges universal to public libraries, such as:

1. Inefficient and Time-Consuming Processes
2. Lack of Data & Visibility
3. Evolving Patron Expectations
4. Significant Budgetary Pressures

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Hobson & Company (H&C), a leading research firm focused on return on investment (ROI) studies, conducted an independent study to explore how leading academic libraries are using Sierra ILS to address challenges universal to academic libraries, such as:

1. Inefficient and time-consuming processes.
2. Lack of data and visibility.
3. Evolving student and faculty expectations.
4. Significant budgetary pressures.

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A growing number of public libraries have made the decision to eliminate fines charged for overdue materials in an effort to attract more patrons and reduce barriers to library access. This paper explores the reasons for eliminating fines and the impact this has on both library revenue and the return of materials. What steps can help ensure a successful move to a fine-free model? Read this paper to learn more. 

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Hobson & Company (H&C), a leading research firm focused on Return on Investment (ROI) studies, conducted an independent study to explore how Resource Sharing makes a measurable impact on libraries. This report focuses on four main challenges:

1. Inefficient and Time-Consuming Processes
2. Lack of Data & Visibility
3. Evolving Patron Expectations
4. Significant Budgetary Pressures

Complete the form for access to their findings in this six-page, detailed report.

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When staff members at Sweden’s Malmo Public Library needed to move their children’s section, they seized the opportunity to update the library system to reflect the way young readers searched for books. Using Mobile Worklists on their iPhones, library staff were able to create forty-five new item lists, categories, and subcategories to relocate 20,000 books in just three months.

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When it came time to make a decision on a new ILS system, Lafourche Parish Public Library determined that Polaris stood out from the rest. A patron-friendly ILS, with an attractive interface and easy-to use features, it checked the boxes for several key factors, including:

1. Control and customization to edit records, change backend settings and create custom reports
2. A highly responsive customer service team
3. A web client to improve the patron experience and simplify the checkout process

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Before their implementation is even complete, libraries that choose Polaris can notice the measurable difference it makes on their staff and patron experience. Innovative conducted research to learn why libraries chose Polaris and how it can quickly start improving:

1. Patron engagement
2. Functionality and options for staff
3. Workflows and efficiency
4. Staff mobility
5. Cost reduction

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A growing number of public libraries have made the decision to eliminate fines charged for overdue materials in an effort to attract more patrons and reduce barriers to library access. This paper explores the reasons for eliminating fines and the impact this has on both library revenue and the return of materials. What steps can help ensure a successful move to a fine-free model? Read this paper to learn more. 

Complete the format to the right to access the white paper.

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Designed for the modern public library, Polaris offers the most robust functionality in its class. Learn how this comprehensive ILS solution:

• Increases staff productivity
• Enhances the patron experience
• Requires minimal training
• Empowers libraries to realize more from their technology investment

Complete the form to download the fact sheet and explore the full benefits of this featured-packed solution.

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Your 4 Ways Your Library Can Benefit from Innovative Hosting Infographic is ready to view.

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Download this handy infographic to see three ways BIBFRAME can position your library well for the future.

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The post How Innovative Hosting Could Save You from a Serious System Failure -TY appeared first on Innovative Interfaces Inc..

We all know that server hardware isn’t designed to last forever.  Do you know the obvious warning signs that your server may be struggling right now? This eBook explains common performance issues and discusses when it might be time to consider retiring your server before issues arise.

Complete the form to download the eBook and learn how Innovative Hosting can make ILS management simpler, safer and more cost-effective for your library.

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It’s not fun to think about, but server failure is a a very real and costly occurrence for many libraries. You have a responsibility to maintain ongoing service to your patrons and that means being able to recognize the signs when your server is heading toward disrepair.

Download this handy list for six simple signs that can help you prepare and avoid disruption in your library operations. Simply fill out the form to the right.

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During Hurricane Katrina, the Main Library of the New Orleans Public Library system was faced with a real disaster situation that could have crippled their entire library system had the water breached the server room. After experiencing a near miss, the library knew it needed a disaster plan—and that Innovative Cloud Hosted Services could provide the security it needed.

Learn how New Orleans Public now benefits from:

1. Secure patron data
2. Automatic updates and maintenance
3. Time savings for staff

Complete the form to the right to access the full press release.

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With a server reaching end of life and non-compliant for a payment system upgrade, Rodman Public library decided that it was time to explore a hosted solution. By migrating to Innovative Cloud Hosted Services, Rodman experienced:

1. A smooth, uneventful changeover with only 4 hours downtime
2. Stress-free system updates
3. More time for patrons

To see their complete migration story, fill out the form to the right.

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Leading research firm Hobson & Company (H&C) conducted independent research to determine how libraries in Innovative Resource Sharing networks reduced shared expenses.

Complete the form to the right to quickly see how much Innovative libraries reduced costs through Resource Sharing.

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Leading research firm Hobson & Company (H&C) conducted independent research to determine how libraries in Innovative Resource Sharing networks improve time management.

Complete the form to the right to see how much Resource Sharing networks reduced time processing, reporting and analyzing.

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Innovative’s award-winning Resource Sharing is the convenient and cost-effective borrowing solution for libraries that gives patrons access to more materials and a better discovery experience.

Complete the form to the right to learn how Innovative Resource Sharing:

1. Increases patron satisfaction
2. Streamlines staff workflows
3. Reduces costs up to 70%

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Your Davenport Public Library: Exceeding Expectations beyond Library Walls with Polaris Leap case study is ready to view.

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Polaris Integrated Library System (ILS) provides a powerful, modern foundation for boosting your library’s efficiency and delivering better patron experiences. In this quick overview, find out how to measurably streamline staff workflows, reduce systems overhead, and improve patron services.

Complete the form to the right to download a two-page brochure that will tell you how Polaris ILS has proven to:

1. Reduce time spent on physical catalog management by 75%
2. Reduce IT expenses compared to on-premises ILS by 75%
3. Increase budget by 5%

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Your Polaris ILS: Do more with less and deliver better patron experiences brochure is ready to view.

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Your How Sierra Reduces Library Overhead brochure is ready to view.

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An ILS can have a tremendous impact on your library and the experience you’re capable of delivering. We’ve created this brief summary of the three key advantages of our industry-leading and award-winning ILS library management solution, Sierra.

Complete the form to the right to download a one-page brochure that will tell you how Sierra has proven to:

1. Reduce time spent on physical collection management by 50%
2. Reduce time spent supporting discovery and circulation by 40%
3. Increase budget by 5%

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Your 3 Ways Sierra Helps You Deliver an Impactful Library Experience brochure is ready to view.

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Your Innovative Solutions for Today’s Public Library brochure is ready to view.

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Your Driving Polaris ROI report is ready to view.

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Hobson & Company (H&C), a leading research firm focused on Return on Investment (ROI) studies, conducted an independent study to explore how public libraries are using Polaris ILS to address challenges universal to  libraries, such as:

1. Inefficient and Time-Consuming Processes
2. Lack of Data & Visibility
3. Evolving Patron Expectations
4. Significant Budgetary Pressures

This report summarizes how several libraries used Polaris ILS to address these challenges, including key metrics and customer quotes capturing the impact Polaris had on their workflows, overhead, and processes.

To review their findings, please complete the form for access to the six-page, detailed report.

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Hobson & Company (H&C), a leading research firm focused on return on investment (ROI) studies, conducted an independent study to explore how leading academic libraries are using Sierra ILS to address challenges universal to academic libraries, such as:

1. Inefficient and time-consuming processes.
2. Lack of data and visibility.
3. Evolving student and faculty expectations.
4. Significant budgetary pressures.

This report summarizes how several libraries used Sierra ILS to address these challenges, including key metrics and customer quotes capturing the impact Sierra had on their workflows, overhead, and processes.

To review their findings, please complete the form for access to the six-page detailed report.

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Your Innovative Research Report: Academic Libraries Have the Most Trusted Resources, but Their Tools Are Hard to Use is ready to view.

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Today’s academic researchers and professors have countless sources of information at their fingertips. According to a new survey, they view their campus libraries as offering the most trusted, authoritative information. Yet, they also say that libraries’ search tools haven’t kept up with the online world, and they rank libraries the lowest for ease of use compared to commonly used research tools.

“88% of professors trust resources from the library—but only 36% say they’re easy to use. Compare that to Google, which only 8% trust, but 88% say is easy to use.”—Survey results by Witt Associates, on behalf of Innovative, March 2019

Get all the details by downloading our exclusive research report, including key takeaways from the survey, such as:

1. Researchers throw out wide nets as they start a project.
2. Researchers check so many sources because they struggle between ease of use and authoritative information.
3. Academic professors and researchers highly mistrust online resources due to prolific misinformation.
4. The full breadth and depth of library resources are not easy to see.

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Your 6 Reasons to Join a Resource Sharing Network infographic is ready to view.

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Running your own servers can be costly—and there’s an increased risk of data loss. But are you ready to put your library data on the cloud? In this quick infographic, find out why Innovative Hosting services might be the right choice for your library.

Complete the form to the right to download the infographic and learn how Innovative Hosting empowers your library to:

1. Minimize the disruption of moving to the cloud.
2. Get predictable costs and positive return on investment (ROI).
3. Free your IT staff to work on higher-value projects.
4. Take advantage of 24/7 support and best-in-class technology.

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The post Case Study: Illinois Consortium Extends Services with Polaris-TY appeared first on Innovative Interfaces Inc..

When libraries in Illinois came together to form the largest consortium in North America, Polaris emerged as the leading platform to support more than 400 locations with a single database. Find out how this one robust platform strengthens workflow efficiencies for member libraries, giving library staff more time to engage with patrons, cultivate their communities, and offer more services at the local level.

“The melding of e-content, what’s available in Polaris, and our growing database—that’s a slam dunk!”—Leslie Bednar, Executive Director

Download the case study to learn how the Illinois Heartland Library System uses the Polaris platform to:

1. Provide access to shared resources for more than 400 libraries.
2. Support a wide range of library types and sizes via one robust system.
3. Offer scalable training methods to overcome geographic barriers.
4. Extend services by seamlessly integrating with other third-party products.

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Your Sierra ILS: Do more with less and deliver better patron experiences brochure is ready to view.

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Sierra LSP provides a powerful, modern foundation for boosting your library’s efficiency and delivering better patron experiences. In this quick overview, find out how to measurably streamline staff workflows, reduce systems overhead, and improve patron services.

Complete the form to the right to download a two-page brochure that will tell you how Sierra ILS has proven to:

1. Reduce time spent on print and electronic acquisitions by 65%
2. Reduce IT expenses compared to on-premises ILS by 75%
3. Increase budget by 5%

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Put the Power of Sierra and Polaris in your hands. In every isle, and on every shelf.

Empower your library staff to move beyond the desk with Vega Mobile Worklists with a modern, mobile-first app that transforms how staff manage collections, process holds, conduct inventory, and more. Designed for both Sierra and Polaris libraries, Vega Mobile Worklists provides real-time catalog access and updates, enabling efficient, flexible, and accurate material handling from anywhere in the library.

Why Choose Vega Mobile Worklists?

A smarter, more flexible way to manage collections.

• Work from anywhere – Eliminate trips to fixed workstations; manage tasks directly from the stacks.

• Speed up circulation – Check items in and out, backdate returns, and log in-house use on the go.

• Streamline collection tasks – Support weeding, shelf reading, inventory, and relocation projects—all from a mobile device.

• Update with accuracy – Scan barcodes, edit item records, and apply batch changes in real time.

• Collaborate effortlessly – Create and share item lists via email, with CSV export for easy distribution.

• Be future-ready – Built-in Polaris and Sierra integration, with upcoming features like AI-assisted cataloging, patron registration, and more.

Fill out the form to access the latest Vega Mobile Worklists Fact Sheet and discover how your team can streamline workflows, reduce catalog errors, and save valuable time.

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With a resource sharing network, your library can achieve faster fulfillment rates than with an interlibrary loan (ILL) service—at a far lower cost. Get the measurable facts in this infographic, outlining six key reasons why it makes sense to join a resource sharing network.

Complete the form to download the infographic and learn how a resource sharing network empowers your library to:

1. Slash costs per transaction by 70%.
2. Increase fulfillment rates by 92%.
3. Cut time spent on paperwork by 50%.

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Davenport Public Library works to meet with community members at all types of unconventional outreach events — from local farmers’ markets to the annual anime convention. To effectively promote the library and gain new patrons at these events, it’s crucial for the library to put its services in the best light.

“With Leap, we have a more immediate impact because we can do something for the community right then and there.”
—Amy Groskopf, Library Director

Download the case study to learn how the library’s implementation of Polaris Leap helped staff members:

1. Serve patrons (and sign up new ones!) using a PC or tablet and barcode scanner
2. Deliver an efficienct check-out experience at outreach events
3. Issue library cards to new patrons, far beyond the library walls
4. Show non-library users more of what the library has to offer the community

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Sierra can save you time and expense in a variety of ways. This one-page brochure describes two specific, measurable ways that Sierra will reduce your overhead.

Complete the form to the right to download a one-page brochure that describes how Sierra has proven to:

1. Reduce time maintaining third-party applications by 40%
2. Reduce on-site ILS expenses by 75%

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As a cornerstone of the community, public libraries serve a diverse set of patrons with constantly evolving needs. They must often fulfill those needs while juggling budgetary and staffing constraints. To succeed, libraries need software solutions designed for their unique needs. They need Sierra, an LSP designed for their patrons, by their peers.

“Sierra […] puts us in a position to embrace change, add resources, and adapt readily to new technology.”
— Mary Anne Hodel, Director, Orange County Public Library (Florida)

Sierra offers:

1. integrated access to print and digital collections
2. connected, efficient workflows for staff
3. real-time status, checkouts, and holds
4. data-driven insights aid resource allocation
5. modular design adapts to fluctuating budgets
6. scalability and flexibility

See everything Sierra has to offer. For a product brochure, complete the form to the right.

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Your Meeting People Where They Are: The Library’s New Place in the Digital World eBook is ready to view.

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This eBook answers the question: How can libraries keep up with the evolving expectations in our digital world?

Complete the form to download the eBook and better understand how libraries can change the patron experience using:

1. Insights into people’s browsing behaviors and preferences
2. The driving forces behind convenience and personalization
3. Context to deliver more relevant information

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